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3CX

3CX

Overview

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

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Learn from top reviewers

Great but could use some improvement

Rating: 8 out of 10
November 29, 2023
Vetted ReviewVerified User
We use 3cx to get incoming calls and also make outgoing calls. Also we use it as an internal messaging platform. Also we monitor the Queue of calls, listen to recordings, et...
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Verified user
Manager
3CX2 years of experience

3CX Review

Rating: 1 out of 10
July 21, 2022
Vetted ReviewVerified User
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is not the case. The 3CX customer service ...
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Verified user
General Manager
3CX10 years of experience

3CX is EZ as PI

Rating: 8 out of 10
June 30, 2022
IncentivizedVetted ReviewVerified User
Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have several buildings and helps us to be ...
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Verified user
Technician
3CX1 year of experience

3CX great small-business phone system

Rating: 8 out of 10
May 13, 2021
IncentivizedVetted ReviewVerified User
We use 3CX as the VoIP solution for our company. We have extensions that are assigned to certain staff who need them. We use call queues that allow our call center staff to ta...
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Daniel Merkl
Employee - Information Technology
IT Support
Cypress Healthcare
3CX2 years of experience

3CX to the Rescue!

Rating: 10 out of 10
March 15, 2020
IncentivizedVetted ReviewVerified User
My entire school district uses the 3CX Phone System. It has allowed us to have a phone in each room, facilitating private conversations with a specific teacher, now the buildi...
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Laura Steinbrink
Team Lead - Other
HS Teacher/District Tech Integration Specialist
Plato R-V School District
3CX3 years of experience
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Pricing

View all pricing

Pro

$1.08

On Premise
per user/per month

Enterprise

$1.31

On Premise
per user/per month

Standard

Free

On Premise

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.3cx.com/ordering/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

3CX Demo

YouTube

3CX On Call Manager by VoIPTools | Live demo

YouTube

3CX Live Chat Demo

YouTube

3CX CRM Demo v14

YouTube

demo video call virtualbox+trixbox os(centos)+3cx phone

YouTube

3CX Scheduled Conference Call Demo

YouTube
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Product Details

What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


3CX Features

  • Supported: Easy admin and installation
  • Supported: Slash telco costs by 80%
  • Supported: Advanced call center features
  • Supported: Video conferencing
  • Supported: Live chat
  • Supported: Android and iOS App
  • Supported: Facebook integration
  • Supported: Business text messages

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

3CX Video

3CX Integrations

3CX Competitors

3CX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAll
Supported LanguagesEnglish, French, Spanish, Italian, German

3CX Downloadables

Frequently Asked Questions

Cyprus based company 3CX offers an IP PBX phone system.

RingEX are common alternatives for 3CX.

The most common users of 3CX are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(127)

Reviews

(1-2 of 2)

Best option on the market

Rating: 9 out of 10
Incentivized
March 11, 2020
Verified User
Manager in Human Resources
Transportation/Trucking/Railroad Company, 501-1000 employees
Vetted Review
Verified User
3CX
1 year of experience
Use Cases and Deployment Scope
We are using the phone system throughout our organization. The phone system is very intuitive and user-friendly. I really like the seamless integration between the desktop portal and mobile app.
Pros
  • Easy-to-use.
  • User-friendly online portal.
  • Seamless integration.
Cons
  • Update the app with a new design.
  • Add option to add more people in conference.
  • Add the video call feature.
Likelihood to Recommend
The system is very helpful in organizing phone calls. It is easy to manage. I personally like the email notifications for voicemail and the portability from the portal to the phone system.
Return on Investment
  • Able to communicate more effectively.
  • Able to see all company members in one place.
  • Programmable phone system.
  • Customization.
Alternatives Considered
I have used Spectrum VOIP in the past and 3CX seems to be more effective with more features.

3CX: Easy to use, won't hold you back

Rating: 8 out of 10
Incentivized
June 11, 2019
Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employees
Vetted Review
Verified User
3CX
3 years of experience
Use Cases and Deployment Scope
We use 3CX to manage phones through our entire company across many locations and multiple states. All phones are able to be managed by a single 3CX controller, which simplifies management and support while offering features and flexibility to users. Many users have a traditional desk phone, some use only the 3CX smartphone app, others use both. Each extension can be used with any of these options.
Pros
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Cons
  • Experience or support required: SIP is complicated and nuanced by nature, with any phone system. If you don't have experience with this, support from a local integrator is all but required.
  • Adding call flow apps is very complicated: 3CX can be extended with custom developed call flow apps, which is great to meet a specific business need. However, this is very complicated by its nature and requires custom software to be developed.
  • Failover somewhat limited: Setting up failover is relatively complicated and somewhat limited in performance.
Likelihood to Recommend
I would strongly recommend the 3CX phone platform over any hardware based PBX system. 3CX scales very smoothly since it can be run on anything from a pretty basic computer to a powerful server to a cloud VM. This means getting started can be very inexpensive, and migrating can be much lower cost than moving to a hardware PBX. As with any phone system, experience or support is needed, but 3CX is well designed for usability. There is a decently sized community with users who can help out and share ideas.
Return on Investment
  • Much lower cost than other PBX options: Our company paid nearly 1/5 the cost of purchasing a hardware-based PBX when we instead switched to 3CX. In either case we would have had to replace all phone hardware, but with 3CX we saved a ton of money on licensing and server hardware.
  • Many locations, one phone system: We were able to tie all of our locations into a single 3CX phone system. This means each location is an extension, allowing call transferring, increased flexibility in auto attendant, and simpler numbers to remember.
  • Elimination of carrier service: With 3CX we were able to replace carrier service at many separate locations with SIP service. This reduced each locations' phone bill from $50 per month to $5 per month.
Alternatives Considered
Other phone systems we evaluated were more traditional PBX systems using proprietary hardware servers. We chose 3CX for the flexibility and self-service capabilities. For us this meant being able to replace an aging phone system in one move, then bringing remote locations into that new phone system in separate moves. On a day to day basis, we can easily handle questions and changes that come up without being SIP or phone system experts. As our business evolves, we are able to scale our 3CX system without worrying about hardware limitations or expensive expansions.
Other Software Used
G Suite, Google Cloud SQL, Google Cloud Storage, Microsoft Office 365, Firebase, ConnectWise Control (formerly ScreenConnect), WordPress, Google App Engine, Google Analytics, Remote Desktop Services, Windows Server, Fetch, Ubiquiti Networks UNIFI, IBM MaaS360, VeriFone Point, Asana, Slack, Verizon Connect, Sage 100 ERP
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