3CX

We use 3CX as the VoIP solution for our company. We have extensions that are assigned to certain staff who need them. We use call queues that allow our call center staff to take calls from patients and know what they are calling about. We can also run reports on the statistics of those call queues and those reports are able to be flexible to whatever information we need to pull.

3CX was a replacement for our legacy PBX solution. We needed something more modern to replace the entire company's legacy phone system[.]

We use 3CX to manage phones through our entire company across many locations and multiple states. All phones are able to be managed by a single 3CX controller, which simplifies management and support while offering features and flexibility to users. Many users have a traditional desk phone, some use only the 3CX smartphone app, others use both. Each extension can be used with any of these options.

We use 3CX for our phone system. It handles all incoming and outgoing phone calls and all internal phone calls between departments. It works with our toll-free number for customers. We switched from 8x8, Inc. because we wanted a less expensive option as well as an easier to easy and manage system. We worked with a 3CX reseller to set up and install the system which involves a 3CX phone server and the web-based control panel. The actual set up was pretty simple. We were able to reprogram all of our current phones and didn't need to buy any new phones. We are running the 3CX over a fiber-optic ATT line with 50 Mbps and use the 3CX plan with 16 calls. The plan costs us around $800 a year (which does not include the ATT line) verses the almost $800 a month we were paying 8x8, Inc. so quite a savings for us. We have had no major issues with 3CX. We did have to tweak some settings after we went live but the adjustments were easy to make on the web cpanel. 3CX also has a very nice app for cell phones.

We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is not the case. The 3CX customer service simply doesnt exist unless you want to pay extra for things that should work. We currently renewed our license for another year, and the system still shows that the license is expired. Their "customer service" team says since the portal shows the license is updated, its our fault and we need to pay extra. Something which is not and we have the proof. Last year we had the exact same story, they charged us the 75 EUR support fee and their reply was to uninstall and reinstall.