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3CX

3CX

Overview

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

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Recent Reviews

TrustRadius Insights

Users from various organizations have found 3CX to be a reliable and flexible VoIP system that meets their communication needs. One such …
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3CX Review

1 out of 10
July 21, 2022
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is …
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3CX is EZ as PI

8 out of 10
June 30, 2022
Incentivized
Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have …
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Reviewer Pros & Cons

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Pricing

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Pro

$1.08

On Premise
per user/per month

Enterprise

$1.31

On Premise
per user/per month

Standard

Free

On Premise

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.3cx.com/ordering/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

3CX Demo

YouTube

3CX On Call Manager by VoIPTools | Live demo

YouTube

3CX Live Chat Demo

YouTube

3CX CRM Demo v14

YouTube

demo video call virtualbox+trixbox os(centos)+3cx phone

YouTube

3CX Scheduled Conference Call Demo

YouTube
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Product Details

What is 3CX?

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


3CX Features

  • Supported: Easy admin and installation
  • Supported: Slash telco costs by 80%
  • Supported: Advanced call center features
  • Supported: Video conferencing
  • Supported: Live chat
  • Supported: Android and iOS App
  • Supported: Facebook integration
  • Supported: Business text messages

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

3CX Video

3CX Integrations

3CX Competitors

3CX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAll
Supported LanguagesEnglish, French, Spanish, Italian, German

3CX Downloadables

Frequently Asked Questions

Cyprus based company 3CX offers an IP PBX phone system.

RingEX are common alternatives for 3CX.

The most common users of 3CX are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(122)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users from various organizations have found 3CX to be a reliable and flexible VoIP system that meets their communication needs. One such user implemented 3CX in their municipal offices, serving around 30 users. They appreciate that the software provides VoIP functionality across different operating systems, including Linux, Mac, and Windows, allowing them to seamlessly integrate it into their existing infrastructure. Another user, with a larger organization of 200 users, runs 3CX on a virtual server and Yealink phones, enabling them to explore unified communication options.

3CX is widely used as a VoIP solution in different settings. For instance, in call centers, call queues are utilized for efficient call handling. The system also supports features like ACD, auto attendant, and voicemail, enhancing landline needs. In an entire school district, 3CX Phone System is implemented to provide phones in each room for private conversations and convenient teacher-parent communication. The switch to 3CX resulted in significant cost savings for the district as they were able to remove the old intercom system.

Moreover, organizations of all sizes have adopted 3CX as a cost-effective alternative to legacy PBX solutions. With features such as toll-free numbers and the ability to manage phones across multiple locations and states, users find that 3CX simplifies phone management and offers flexibility. The software's setup process is straightforward and does not require new purchases since it involves reprogramming existing phones.

One highly praised aspect of 3CX is its mobile app which allows users to answer calls even when they are not in the office. Additionally, the system's intuitive and user-friendly interface, along with seamless integration between the desktop portal and mobile app, has received positive feedback from users.

While many users appreciate the functionality provided by 3CX, there have been reports of dissatisfaction with the customer service and support offered by the company. Nonetheless, overall user experiences highlight the value of 3CX as a flexible and reliable VoIP solution for organizations seeking to enhance their communication systems.

Easy-to-use Interface: Reviewers have consistently praised the user interface of 3CX, stating that it is easy to use and intuitive. Many users found the management interface easy to read and navigate, allowing them to quickly find what they needed. Some reviewers even mentioned that managing every phone and extension throughout their company was effortless with the 3CX interface.

Seamless Integration: The seamless integration offered by 3CX was highlighted as a valuable feature by multiple users. They appreciated the ease of integration with other systems, making it a seamless experience for their business operations. This capability allowed users to streamline their workflows and enhance productivity.

Flexible Configuration Options: Users were impressed with the flexibility offered by 3CX in configuring each extension and phone. Several reviewers mentioned the wide variety of options available, enabling them to tailor the system according to their specific needs. This flexibility empowered users to customize their communication setup for maximum efficiency.

Cons:

  1. Lack of Stability in Windows Soft Client Interface: Some users have found that the stability of the Windows Soft Client Interface is not up to their expectations and believe there is room for improvement in terms of intuitiveness and reliability.
  2. Need for Improvement in User Interface on Mobile Client: According to user feedback, while the mobile client performs well in terms of voice quality and call answering on lock screen, it could benefit from enhancements to its user interface for a more seamless experience.
  3. Potential Points of Failure with SBC Requirement and Server Disconnection: Users have raised concerns about potential points of failure due to requirements such as having a Session Border Controller per location and the possibility of server disconnection, which may impact system reliability.

Based on user reviews, a common recommendation for 3CX is to choose the right edition and implement a fail-over solution. Users also advise comparing pricing to ensure cost-effectiveness. Seeking expert advice and training is highly recommended, including watching videos, speaking with experienced users, and partnering with integrators or authorized resellers knowledgeable in networking and VoIP. Taking these recommendations into consideration will help businesses make informed decisions when implementing 3CX for their telecommunication needs effectively. It is important to evaluate specific requirements and consider the expertise of partners before proceeding with 3CX.

Attribute Ratings

Reviews

(1-14 of 14)
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July 21, 2022

3CX Review

Score 1 out of 10
Vetted Review
Verified User
  • We waste tons of hours talking to their customer service instead of working
June 30, 2022

3CX is EZ as PI

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We had some hardware malfunction and our phones went out.
  • No phones working and answers seemed slow.
  • Trying to have a seamless transition (Always hiccups along the way).
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • If you buy too much licenses for concurrent calls you cannot reduce license and price
  • Users loved the web interface
  • Admins loved it because it was easy to install and admin console is very much user friendly
  • We never had issue of system going down or any troubles
  • Amazing tech support
March 15, 2020

3CX to the Rescue!

Laura Steinbrink | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The money we save by switching to 3CX has helps us in other areas of our district's budget that directly impacts students.
  • After setting up the system, if we need to add another phone, it is super easy and takes about 5 minutes. Just plug in the phone, assign it an extension, and start using it.
  • Staff training was very minimal. Users can bypass the web portal and just use it via a traditional phone.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It has saved us a lot of money
  • It has saved us a lot of time. We make changes directly to phones, add extensions, etc. easily in the web-based cpanel.
  • We can add internal phone extensions with needing an actual phone number.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Much lower cost than other PBX options: Our company paid nearly 1/5 the cost of purchasing a hardware-based PBX when we instead switched to 3CX. In either case we would have had to replace all phone hardware, but with 3CX we saved a ton of money on licensing and server hardware.
  • Many locations, one phone system: We were able to tie all of our locations into a single 3CX phone system. This means each location is an extension, allowing call transferring, increased flexibility in auto attendant, and simpler numbers to remember.
  • Elimination of carrier service: With 3CX we were able to replace carrier service at many separate locations with SIP service. This reduced each locations' phone bill from $50 per month to $5 per month.
Artur Bittencourt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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