3CX Reviews

32 Ratings
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Score 9.0 out of 100

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Anonymous | TrustRadius Reviewer
October 08, 2020

Hidden gem in the PBX space

Score 8 out of 10
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Usability

8
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
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About 3CX

3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.

3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.


Categories:  Contact Center,  Live Chat,  IP PBX

3CX Features

Has featureEasy admin and installation
Has featureSlash telco costs by 80%
Has featureAdvanced call center features
Has featureVideo conferencing
Has featureLive chat
Has featureAndroid and iOS App
Has featureFacebook integration
Has featureBusiness text messages

3CX Screenshots

3CX Integrations

amoCRM, Bitrix24, Freshdesk, Freshsales, HubSpot, MongoDB, MySQL, PostgreSQL, Nutshell, Vtiger, Zendesk, Microsoft 365 (formerly Office 365), 1C (Russian), ConnectWise, Datev (Plugin), EveryoneAPI, Microsoft Dynamics 365, Microsoft Outlook (Plugin), MS Exchange (Plugin), MS SQL Server, Salesforce, Zoho

3CX Competitors

RingCentral, 8x8, Avaya

3CX Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
On-premise EditionPricing DetailsTerms
PRO$325Per annum. Unlimited users . 8 simultaneous calls
SaaS EditionPricing DetailsTerms
Enterprise$394Per annum. Unlimited users . 8 simultaneous calls

Our pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

3CX Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

3CX Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:All
Supported Languages: English, French, Spanish, Italian, German