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It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
3CX Scorecard Summary
3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. In addition, users can integrate website live chat, Facebook and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open-platform and compatible with popular IP phones and SIP trunks.
3CX is designed to make installation, management, and maintenance of PBX easy, so that the user can effortlessly manage it, whether on an appliance or server on-premises or in the cloud.
amoCRM, Bitrix24, Freshdesk, Freshsales, HubSpot, MongoDB, MySQL, PostgreSQL, Nutshell, Vtiger, Zendesk, Microsoft 365 (formerly Office 365), 1C (Russian), ConnectWise, Datev (Plugin), EveryoneAPI, Microsoft Dynamics 365, Microsoft Outlook (Plugin), MS Exchange (Plugin), MS SQL Server, Salesforce, Zoho
RingCentral, 8x8, Avaya
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
|On-premise Edition||Pricing Details||Terms|
|PRO||$325||Per annum. Unlimited users . 8 simultaneous calls|
|SaaS Edition||Pricing Details||Terms|
|Enterprise||$394||Per annum. Unlimited users . 8 simultaneous calls|
Our pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
3CX Support Options
|Video Tutorials / Webinar|
3CX Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux|
|Mobile Application:||Apple iOS, Android, Windows Phone|
|Supported Languages:||English, French, Spanish, Italian, German|