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7Shifts is a versatile software that has become an essential tool for many businesses in managing their shifts and schedules. Users …
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What is 7shifts?
7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.
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Pricing
Free
$0.00
Cloud
Appetizer
$19.99
Cloud
per location/per month
Entree
$43.99
Cloud
per location/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Restaurant Feasibility Guide Video 2/2 -
YouTube
TechTO Demo of the Month: 7shifts
YouTube
Get More Out of 7shifts | 7shifts
YouTube
Restaurant Task Management: How to Communicate Tasks to Staff -
YouTube
How to Create a Restaurant Staff Training Manual -
YouTube
Automate Your Scheduling With 7shifts [Demo]
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is 7shifts?
7shifts is a platform that enables restaurants of all sizes to trim labor costs, retain staff, and stay labor compliant with a veritable toolbox of applications. It handles employee scheduling, communication, labor compliance, and engagement.
Benefits of 7shifts are presented as:
Reduces time spent scheduling with its drag-and-drop schedule builder.
Reduces calls and texts with built-in communication tools like chat and Announcements.
Integrates scheduling to a POS and payroll systems for efficiency and saving on labour costs with its Optimal Labour tool.
Lowers employee turnover with engagement statistics for each location, plus a leaderboard to highlight the most and least engaged employees.
Drives efficiency by tagging employees to specific tasks to increase completion.
Supports compliance with features for California, Oregon, Seattle, and New York.
Collects, divides and distributes tips to FOH and BOH staff with a Tip Pooling feature. Can be integrated into a POS and Payroll systems.
AManager Log Book feature to stay up to date on maintenance and incidents.
Includes a mobile apps for managers and employees to manage availability and time-off requests, chat, and track restaurant performance.
The solution bosts users among 1,000,000 restaurant professionals in restaurants of all sizes—from mom-and-pop shops to national chains like Bareburger, Jamba Juice, and Five Guys.
7shifts Competitors
7shifts Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of 7shifts are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
7Shifts is a versatile software that has become an essential tool for many businesses in managing their shifts and schedules. Users appreciate the seamless communication it provides, allowing them to easily send messages to individual employees or entire staffs. The customizable alerts have been particularly helpful, as they ensure users are promptly notified when shifts are released or time off requests are made.
The management team relies on 7Shifts for tracking revenue and labor cost metrics, enabling effective labor management. The cloud-based nature of the platform has proven invaluable, especially during these times of remote work and real-time management needs. Additionally, with the health and safety assessment tools implemented as part of Time & Attendance, businesses have found it efficient to comply with local jurisdictional guidelines and ensure a safe work environment during the COVID-19 pandemic.
The software's ability to keep staff organized and informed through site-wide announcements and emergency alerts has been highly valued. It has helped reduce turnover by streamlining scheduling processes and enforcing policies for call-offs and shift pickups. The manager logbook feature allows for easy tracking of daily issues and identification of patterns.
7Shifts is not limited to specific industries or organizations; it caters to multiple locations, including restaurants, bars, and brewpubs, with different departments and job duties. Customers have praised its versatility, ease of use, lack of technical issues, and straightforward implementation process. Furthermore, the comprehensive customer service provided by 7Shifts has garnered positive feedback from users.
For end users, the benefit of using 7Shifts lies in its ability to simplify finding shift coverage. It eliminates the hassle associated with manual coordination by providing a streamlined platform where employees can easily request time off or swap shifts with their colleagues.
Overall, 7Shifts has been considered a useful tool for businesses looking to streamline their scheduling processes, enhance communication within their workforce, and ensure efficient labor management.
Lightweight and Intuitive User Interface: Many users have praised the software for its lightweight and intuitive user interface, making it easy for both management and staff to navigate. This user-friendly design allows for a pleasant user experience.
Reliable Customer Support: Users have consistently mentioned the reliable and effective customer support provided by the software. They appreciate the helpful assistance in addressing any questions or issues that arise, ensuring a smooth experience.
Easy Scheduling Process: The ease of scheduling is frequently highlighted by users as a key benefit of the software. They find the feature to be user-friendly, allowing them to set up templates and efficiently manage schedules. This simplifies the scheduling process and saves time for managers.
Lack of Training Resources: Some users have expressed the need for a greater training resource and documentation portal to expand labor management and staff training functionality. They suggest that having more comprehensive training materials would help them fully utilize the software's capabilities.
Limited Mobile App Analytics: Several users have mentioned that they would like to see more sales and labor analytics on the mobile app, rather than just on the website. They believe that having access to these metrics on-the-go would be beneficial for making informed decisions while managing their business.
Inconvenient Shift Management: A common concern raised by users is the inconvenience of not being able to change preset time frames and having to manually enter shifts. This extra step in the scheduling process has been described as time-consuming and could potentially lead to errors when entering shift details.
Based on user reviews, the most common recommendations for this software are as follows:
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Switch to this software - users recommend making the switch to this software, stating that it performs well and has a good cost. They believe it is a necessary and great tool for any restaurant or organization with multiple departments.
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Use the software for scheduling purposes - many users highly recommend using this software for scheduling, as they find it easy to use and well thought out. They suggest using it to track employee shift work and consolidate clocking, POS, and scheduling tasks.
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Take advantage of training and support - users suggest taking advantage of the training and tutorials provided by the software. They also recommend using the support chat for quick assistance with any issues or questions.
Overall, users find this software to be user-friendly, effective, and a good value for small businesses that need more than an excel spreadsheet for scheduling. They believe that investing time in setting up the software initially will save time in the long run.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
August 28, 2020
7 Stars for 7Shifts !
We use 7Shifts as our comprehensive labor management solution at each of our restaurants. Our management team use 7Shifts to develop, maintain shifts and schedules for all staff, communicate restaurant and organization announcements to all staff, track revenue and labor cost metrics, and facilitate Time & Attendance. As a truly cloud-based platform via the website and the mobile app, our management corporate team can effectively and efficiently manage the workforce both remotely and at the restaurants in real-time. During COVID, 7Shifts has responded to our evolving needs and instituted health and safety assessment tools as part of Time & Attendance that have enabled us to comply efficiently with local jurisdictional guidelines. 7Shifts has become a valuable and indispensable platform for us.
- Lightweight, intuitive and pleasant user interface makes it a useful, reliable and enjoyable tool for all management and staff to use
- Reliable and effective customer support to help address questions and issues that come up
- Self-service onboard and implementation makes it easy to get platform set up at our multiple restaurant locations
- Constantly innovating and responding to our evolving and complex needs
- Effective and well-developed 3rd party integrations with POS (Toast) and HR/payroll solutions (ADP)
- Greater training resource and documentation portal to expand labor management and staff training functionality
- Ability to generate and request, submit forms as part of broadening capabilities with HR
- More sales and labor analytics on the mobile app (vs. just on website)
- Simplify and streamline weekly payroll process by reducing the amount of time spent by managers to approve time punches.
- Real-time visibility into revenue and labor cost enables our management teams to stay within labor cost targets.
- Much better priced and more effective labor management platform relative to others on the market.
February 20, 2020
7Shifts has improved our business!
Our entire organization -- one resort and another standalone destination property -- utilizes 7Shifts to help keep our staff organized and informed. We have found that 7Shifts is easily the best method of communication when we have site-wide announcements and emergencies. Our staff all truly utilize it and we have come to rely on it company-wide and individually in each department. The scheduling aspect has accounted for reduced turnover and helped us to institute policies for call-offs and shift pickups that are otherwise difficult to enforce in this day and age (no one wants to make a phone call!). We have recommended it time and time again to colleagues and others in the hospitality industry as the leading scheduling and communication software.
- Easy to use app interface, even for our non-techy staff.
- Communication tools, like the messaging center.
- When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
- When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.
7Shifts is the ideal scheduling software for the hospitality industry, where there are multiple departments and where everyone needs access to everything across the board.
- 7Shifts has helped to reduce turnover, due to being able to hold staff more accountable.
- It has also reduced HR costs due to some of the functionality (marking no shows, sick, being able to keep track), referencing past schedules, and keeping track of sent communication.
We used When I Work when it first debuted, but 7Shifts technology is much more advanced than When I Work's was at that time.
I love the ability to leave a chat message to be answered. That makes it so much easier when you're dealing with a busy schedule and don't want to wait on hold.
November 19, 2019
7shifts keeps communication easy!
7shifts is used for our entire company, of which we have 3 operating locations and one soon-to-be open location. They are all variations of restaurants, bars, and brewpubs. Meaning we have a myriad of departments including management, front of house and back of house. And within those, split between job duties such as barista, expo, bartender, shift lead, etc. 7shifts helps keep communication open and easily accessible between departments.
- Staff can easily access fellow team members' contact info (phone & email).
- Staff can easily enter availability or time off.
- Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
- Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.
- Sometimes notifications don’t clear when checked; or it’s hard to understand where in 7shifts the notification is coming from (log book, schedule, etc).
- Would be nice to add photos to post.
- Streamlined communication for faster action when needed (fix broken items, etc).
- Supports quality of life for staff as schedules are easily posted and viewed.
- Supports quality of life for managers with a managers-only forum to communicate staff issues and handle in a timely manner from shift to shift.
Slack is great for communicating and you can add photos, but 7shifts seems like it was built for our business model (restaurant/bar). It’s easy to use by staff and management and can be mobile or desktop. 7shifts also has the best prompt questions/bubbles that keep you focused on what to include in shift reports. As well as the schedule, availability and time off request being made so simple and easy to use for staff and management.
January 16, 2019
Affordable & Functional
7shifts is not just great for scheduling but also serves as a direct line of communication with staff. What's really nice about that is being able to send something directly to one employee, an entire department, or the entire staff. Being able to customize your alerts is also helpful; I can see immediately when someone releases a shift or puts in for time off.
- Easy of scheduling: allows setup templates
- Communication with staff: an employee directly or my department
- Affordable: offers a lot of functions without being overly priced
- iPhone app: I'm not able to change the preset time frames so I have to manually enter the shifts
- When working from the app it doesn't block out the time off as it does on the desktop so I have to make sure I haven't approved anyone first before I start doing the schedule
- Doing the schedule from the iPhone app is not as simple as the desktop or iPad platform. I'd like to see it more streamlined.
For me, 7Shifts has the same amount of functionality, but for a much better price. The app functionality of 7shifts was easier to navigate and allowed me to do more than HotSchedules. I've recommended it to several other local businesses who have implemented it as well and had great luck.
January 08, 2019
7 Shifts: Highly Recommend!
The software is being used to its full potential. We use it for scheduling, the manager logbook, forecasting, and reporting. We also rely on it heavily for communication and announcements. It is used by HR, all operations (from entry level to management), directors, and ownership.
It addressed largely the communication issues we were having. First off, scheduling and issues along with it like swapping, days off, requests availability, etc. are seamless and all in one place with a good audit trail. It also helps by quickly communicating with staff (they have a great mobile app) so they can dial, text, or email on demand from their employee profile. WE LOVE the manager log book it keeps all daily issues in ONE place and can actually be queried for patterns later on (i.e does John Doe call off every football Sunday). Their customer service is FANTASTIC, comprehensive and a real human being! We use a lot of software but this is by far my favorite in terms of versatility, ease of use, no technical issues, and easy to implement.
It addressed largely the communication issues we were having. First off, scheduling and issues along with it like swapping, days off, requests availability, etc. are seamless and all in one place with a good audit trail. It also helps by quickly communicating with staff (they have a great mobile app) so they can dial, text, or email on demand from their employee profile. WE LOVE the manager log book it keeps all daily issues in ONE place and can actually be queried for patterns later on (i.e does John Doe call off every football Sunday). Their customer service is FANTASTIC, comprehensive and a real human being! We use a lot of software but this is by far my favorite in terms of versatility, ease of use, no technical issues, and easy to implement.
- Scheduling module from top to bottom
- Manager log book
- Customer Service
- Integration into our POS system (Toast)
- Communication with staff and all verticals through the app
- Would be great if they created an ATS (applicant tracking system) would love more add ons
- Integrate with ADP Workforce Now
- Keep building more tech! It's great!
- Positive: Less call outs/ and missed communication due to internal conversations that were never communicated. For example, employees tell manager A they are not coming but Manager A does not tell manage B and C.
- Positive: Manager log book has helped multiple departments stay in touch and on the pulse of the floor operation. Departments like HR, events, reservations, AP/ AR, etc. are not empowered to be more proactive
- Labor and sales are tracked and can be forecasted which has helps us schedule SMARTER
I prefer the customer service, implementation and the constant add-ons and improvements 7shifts make in comparison to Hot Schedules.