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7shifts

7shifts

Overview

What is 7shifts?

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

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Recent Reviews

TrustRadius Insights

7Shifts is a versatile software that has become an essential tool for many businesses in managing their shifts and schedules. Users …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

$0.00

Cloud

Appetizer

$19.99

Cloud
per location/per month

Entree

$43.99

Cloud
per location/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Restaurant Feasibility Guide Video 2/2 -

YouTube

TechTO Demo of the Month: 7shifts

YouTube

Get More Out of 7shifts | 7shifts

YouTube

Restaurant Task Management: How to Communicate Tasks to Staff -

YouTube

How to Create a Restaurant Staff Training Manual -

YouTube

Automate Your Scheduling With 7shifts [Demo]

YouTube
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Product Details

What is 7shifts?

7shifts is a platform that enables restaurants of all sizes to trim labor costs, retain staff, and stay labor compliant with a veritable toolbox of applications. It handles employee scheduling, communication, labor compliance, and engagement.

Benefits of 7shifts are presented as:

  • Reduces time spent scheduling with its drag-and-drop schedule builder.

  • Reduces calls and texts with built-in communication tools like chat and Announcements.

  • Integrates scheduling to a POS and payroll systems for efficiency and saving on labour costs with its Optimal Labour tool.

  • Lowers employee turnover with engagement statistics for each location, plus a leaderboard to highlight the most and least engaged employees.

  • Drives efficiency by tagging employees to specific tasks to increase completion.

  • Supports compliance with features for California, Oregon, Seattle, and New York.

  • Collects, divides and distributes tips to FOH and BOH staff with a Tip Pooling feature. Can be integrated into a POS and Payroll systems.

  • AManager Log Book feature to stay up to date on maintenance and incidents.

  • Includes a mobile apps for managers and employees to manage availability and time-off requests, chat, and track restaurant performance.

The solution bosts users among 1,000,000 restaurant professionals in restaurants of all sizes—from mom-and-pop shops to national chains like Bareburger, Jamba Juice, and Five Guys.



7shifts Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

Homebase, HotSchedules, and Connecteam are common alternatives for 7shifts.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of 7shifts are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(11)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

7Shifts is a versatile software that has become an essential tool for many businesses in managing their shifts and schedules. Users appreciate the seamless communication it provides, allowing them to easily send messages to individual employees or entire staffs. The customizable alerts have been particularly helpful, as they ensure users are promptly notified when shifts are released or time off requests are made.

The management team relies on 7Shifts for tracking revenue and labor cost metrics, enabling effective labor management. The cloud-based nature of the platform has proven invaluable, especially during these times of remote work and real-time management needs. Additionally, with the health and safety assessment tools implemented as part of Time & Attendance, businesses have found it efficient to comply with local jurisdictional guidelines and ensure a safe work environment during the COVID-19 pandemic.

The software's ability to keep staff organized and informed through site-wide announcements and emergency alerts has been highly valued. It has helped reduce turnover by streamlining scheduling processes and enforcing policies for call-offs and shift pickups. The manager logbook feature allows for easy tracking of daily issues and identification of patterns.

7Shifts is not limited to specific industries or organizations; it caters to multiple locations, including restaurants, bars, and brewpubs, with different departments and job duties. Customers have praised its versatility, ease of use, lack of technical issues, and straightforward implementation process. Furthermore, the comprehensive customer service provided by 7Shifts has garnered positive feedback from users.

For end users, the benefit of using 7Shifts lies in its ability to simplify finding shift coverage. It eliminates the hassle associated with manual coordination by providing a streamlined platform where employees can easily request time off or swap shifts with their colleagues.

Overall, 7Shifts has been considered a useful tool for businesses looking to streamline their scheduling processes, enhance communication within their workforce, and ensure efficient labor management.

Lightweight and Intuitive User Interface: Many users have praised the software for its lightweight and intuitive user interface, making it easy for both management and staff to navigate. This user-friendly design allows for a pleasant user experience.

Reliable Customer Support: Users have consistently mentioned the reliable and effective customer support provided by the software. They appreciate the helpful assistance in addressing any questions or issues that arise, ensuring a smooth experience.

Easy Scheduling Process: The ease of scheduling is frequently highlighted by users as a key benefit of the software. They find the feature to be user-friendly, allowing them to set up templates and efficiently manage schedules. This simplifies the scheduling process and saves time for managers.

Lack of Training Resources: Some users have expressed the need for a greater training resource and documentation portal to expand labor management and staff training functionality. They suggest that having more comprehensive training materials would help them fully utilize the software's capabilities.

Limited Mobile App Analytics: Several users have mentioned that they would like to see more sales and labor analytics on the mobile app, rather than just on the website. They believe that having access to these metrics on-the-go would be beneficial for making informed decisions while managing their business.

Inconvenient Shift Management: A common concern raised by users is the inconvenience of not being able to change preset time frames and having to manually enter shifts. This extra step in the scheduling process has been described as time-consuming and could potentially lead to errors when entering shift details.

Based on user reviews, the most common recommendations for this software are as follows:

  1. Switch to this software - users recommend making the switch to this software, stating that it performs well and has a good cost. They believe it is a necessary and great tool for any restaurant or organization with multiple departments.

  2. Use the software for scheduling purposes - many users highly recommend using this software for scheduling, as they find it easy to use and well thought out. They suggest using it to track employee shift work and consolidate clocking, POS, and scheduling tasks.

  3. Take advantage of training and support - users suggest taking advantage of the training and tutorials provided by the software. They also recommend using the support chat for quick assistance with any issues or questions.

Overall, users find this software to be user-friendly, effective, and a good value for small businesses that need more than an excel spreadsheet for scheduling. They believe that investing time in setting up the software initially will save time in the long run.

Attribute Ratings

Reviews

(1-6 of 6)
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August 28, 2020

7 Stars for 7Shifts !

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Simplify and streamline weekly payroll process by reducing the amount of time spent by managers to approve time punches.
  • Real-time visibility into revenue and labor cost enables our management teams to stay within labor cost targets.
  • Much better priced and more effective labor management platform relative to others on the market.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • 7Shifts has helped to reduce turnover, due to being able to hold staff more accountable.
  • It has also reduced HR costs due to some of the functionality (marking no shows, sick, being able to keep track), referencing past schedules, and keeping track of sent communication.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I have worked in the service industry before where we just had a phone directory and copy of the schedule posted on a cork board by the office. It was a nightmare! I would say 7shifts has made a major impact on ensuring proper coverage for different meal hours and special events. We do not run short staffed very often anymore.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Streamlined communication for faster action when needed (fix broken items, etc).
  • Supports quality of life for staff as schedules are easily posted and viewed.
  • Supports quality of life for managers with a managers-only forum to communicate staff issues and handle in a timely manner from shift to shift.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Positive: Less call outs/ and missed communication due to internal conversations that were never communicated. For example, employees tell manager A they are not coming but Manager A does not tell manage B and C.
  • Positive: Manager log book has helped multiple departments stay in touch and on the pulse of the floor operation. Departments like HR, events, reservations, AP/ AR, etc. are not empowered to be more proactive
  • Labor and sales are tracked and can be forecasted which has helps us schedule SMARTER
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