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8x8 Express (discontinued)

8x8 Express (discontinued)

Overview

What is 8x8 Express (discontinued)?

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

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Learn from top reviewers

Using 8x8 for VoIP

Rating: 10 out of 10
June 14, 2023
IncentivizedVetted ReviewVerified User
We're a small software company that due to the pandemic is now working 100% remotely. We wanted to use our desk phones to keep work separate from home as much as possible, so ...
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Verified user
Executive
8x8 Express (discontinued)1 year of experience

The easiest way to communicate!

Rating: 9 out of 10
December 7, 2022
IncentivizedVetted ReviewVerified User
We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills ...
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Julia Urbanski
Project Manager - Corporate
Licensing
Momentum Solar
8x8 Express (discontinued)3 years of experience

Does the job pretty well, data analytics and APIs can be better

Rating: 7 out of 10
December 7, 2022
IncentivizedVetted ReviewVerified User
8x8 Express solves the core problem of not having to issue a sim card to our team for calling and then having a centralized database of calls, their recordings, routing rules,...
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Arpit Jain
Program Manager - Customer Service
Business Operations Manager
Renegade Insurance
8x8 Express (discontinued)1 year of experience

Overall a good investment

Rating: 5 out of 10
December 7, 2022
IncentivizedVetted ReviewVerified User
We use 8x8 Express as our phone system. We use it for incoming customer calls, interoffice calling and voicemail. We previously used Comcast, but grew weary of ever-increasing...
Continue reading
Tim McCafferty, MBA, MSL
General Manager - Corporate
General Manager/Training Manager
Leaf Enterprises, Inc.
8x8 Express (discontinued)4 years of experience

8x8 Express rocks!

Rating: 10 out of 10
November 29, 2022
IncentivizedVetted ReviewVerified User
8x8 Express is our VOIP telephone provider, including voicemail and auto attendant
Continue reading
Diana Padgett
Director - Finance and Accounting
Director of Finance
COMMUNITY ENTERPRISE DEVELOPMENT SERVICES
8x8 Express (discontinued)4 years of experience
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Pricing

View all pricing
8x8 Express (discontinued)

8x8 Express (discontinued)

N/A
Unavailable

What is 8x8 Express (discontinued)?

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://8x8.com/express

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

8x8 Work

8x8 Work

$24
per month
What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Webex App

Webex App

Free
What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8.5
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.7
Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.5
Avg 7.8

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

9.3
Avg 7.7

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8
Avg 8.3

Call Management

Customized phone system settings

8.9
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9.6
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.1
Avg 7.9
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Product Details

What is 8x8 Express (discontinued)?

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

8x8 Express (discontinued) Features

Online Meetings / Events Features

  • Supported: Calendar integration

Unified Communications Platform and Collaboration Features

  • Supported: Team messaging

Additional Features

  • Supported: Unlimited calling within the US and Canada
  • Supported: HD video and audio conferencing
  • Supported: Meetings up to 100 participants
  • Supported: Business SMS
  • Supported: Personalized virtual rooms
  • Supported: G Suite integration
  • Supported: Outlook integration
  • Supported: Enterprise-grade security
  • Supported: Mobile and desktop user apps
  • Supported: Single-level auto attendant
  • Supported: Call handling (caller ID, call forwarding, call queue, ring group)
  • Supported: Voicemail
  • Supported: File, image, audio and video content sharing
  • Supported: Presence detection

8x8 Express (discontinued) Screenshots

Screenshot of

8x8 Express (discontinued) Video

Visit https://www.8x8.com/products/express?video=NtTd8iNas3gFoLzT4VG3NW to watch 8x8 Express (discontinued) video.

8x8 Express (discontinued) Integrations

8x8 Express (discontinued) Competitors

8x8 Express (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

Grasshopper, Jive, and RingEX are common alternatives for 8x8 Express (discontinued).

Reviewers rate Mobile app for iOS highest, with a score of 9.7.

The most common users of 8x8 Express (discontinued) are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-4 of 4)

8x8 helping to work from home or in the office...or anywhere else.

Rating: 10 out of 10
Incentivized
December 21, 2022
Verified User
Employee in Other
Wholesale Company, 11-50 employees
Vetted Review
Verified User
8x8 Express (discontinued)
2 years of experience
Use Cases and Deployment Scope
We started using 8x8 during a period of time when we started to work remotely. It was great that 8x8 was capable of forwarding calls to our mobile phones with a great app. The auto attendant has helped free up valuable time for our Office Coordinator to do other things besides direct calls. The Admin Console is easy to navigate and very user friendly. I found the webinars super helpful for training and the fact that they provide such webinars is great. Overall 8x8 provides a great service.
Pros
  • Auto Attendant function
  • Call forwarding to mobile device
  • Allows use of your computer to take calls vs the hand set
Cons
  • More frequent sales on equipment
Likelihood to Recommend
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Most Important Features
  • Auto attendant
  • Mobility feature
  • Ease of use
8x8 Express (discontinued) Feature Ratings
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Directory of employee names
100%
10.0
Call Management (8)
87.5%
8.8
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
Business SMS/External Messaging
100%
10.0
Online Fax
N/A
N/A
Voicemail Transcription
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software (2)
100%
10.0
High quality audio
100%
10.0
High quality video
100%
10.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
N/A
N/A
Desktop sharing
N/A
N/A
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security (2)
100%
10.0
User authentication
100%
10.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration (4)
50%
5.0
Centralized communications management
100%
10.0
Team messaging
100%
10.0
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Return on Investment
  • Our Office Coordinator no longer has to "man " the phones, which has freed her up to be productive in other more meaningful tasks.

8x8 Express rocks!

Rating: 10 out of 10
Incentivized
November 29, 2022
DP
Diana Padgett
Director of Finance
COMMUNITY ENTERPRISE DEVELOPMENT SERVICES (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
8x8 Express (discontinued)
4 years of experience
Use Cases and Deployment Scope
8x8 Express is our VOIP telephone provider, including voicemail and auto attendant
Pros
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Cons
  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
Likelihood to Recommend
Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
Most Important Features
  • Ease of use of system
  • Ease of use of website
  • Cost is quite reasonable and beats business landline services
8x8 Express (discontinued) Feature Ratings
Cloud PBX (3)
66.66666666666667%
6.7
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
100%
10.0
Directory of employee names
100%
10.0
Call Management (8)
87.5%
8.8
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
Business SMS/External Messaging
100%
10.0
Online Fax
N/A
N/A
Voicemail Transcription
100%
10.0
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
50%
5.0
High quality audio
100%
10.0
High quality video
N/A
N/A
Online Meetings / Events (3)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Record meetings / events
N/A
N/A
Screen Sharing (1)
N/A
N/A
Desktop sharing
N/A
N/A
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Unified Communications Platform and Collaboration (4)
N/A
N/A
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Return on Investment
  • Positive impact - pricing is right, service is easy to use.
  • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
  • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
Other Software Used

Overall a good investment

Rating: 5 out of 10
Incentivized
December 07, 2022
TM
Tim McCafferty, MBA, MSL
General Manager/Training Manager
Leaf Enterprises, Inc. (Environmental Services, 1-10 employees)
Vetted Review
Verified User
8x8 Express (discontinued)
4 years of experience
View profile
Use Cases and Deployment Scope
We use 8x8 Express as our phone system. We use it for incoming customer calls, interoffice calling and voicemail. We previously used Comcast, but grew weary of ever-increasing costs. 8x8 Express costs have remained stable since the initial contract was executed. The auto attendant was the next main draw (behind cost) as it let the caller decide to where the call should be directed, not the first person who answered. We discovered some sales calls were being selectively cultivated for one sales person (that's management's call, not the receptionist's discretion).
Pros
  • Keeps costs low
  • Provides accountability for call management
  • The administrative dashboard is fairly intuitive
Cons
  • The quality of the phones is poor (we had half of the phones we purchased broke within the first two years).
  • Calling customer service is painful. Anytime I must make a call, I plan on losing at least 90 minutes of my day. The reps restate and clarify EVERY sentence (gets really annoying).
  • Front-line customer service agents usually do not have the skills or permissions to correct issues on the first call. Often, my issues are escalated to a Tier 2 support agent. I request callbacks between 1-3 Eastern time and I usually get calls either right at 5 PM or after closing.
Likelihood to Recommend
8x8 Express is best suited for small companies looking to save money while having a full-featured phone system. I think 8x8 Express is not well-suited for large companies, simply because of the issues with customer service as detailed in previous responses.
Most Important Features
  • low cost
  • auto-attendant
  • simple dashboard
8x8 Express (discontinued) Feature Ratings
Cloud PBX (3)
53.33333333333333%
5.3
Hosted PBX
60%
6.0
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
100%
10.0
Call Management (8)
35%
3.5
Answering rules
100%
10.0
Call recording
N/A
N/A
Call park
90%
9.0
Call screening
N/A
N/A
Message alerts
90%
9.0
Business SMS/External Messaging
N/A
N/A
Online Fax
N/A
N/A
Voicemail Transcription
N/A
N/A
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
25%
2.5
High quality audio
50%
5.0
High quality video
N/A
N/A
Online Meetings / Events (3)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Record meetings / events
N/A
N/A
Screen Sharing (1)
80%
8.0
Desktop sharing
80%
8.0
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
95%
9.5
User authentication
90%
9.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration (4)
37.5%
3.8
Centralized communications management
60%
6.0
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
90%
9.0
Return on Investment
  • Helped us better manage our expenses
  • We have had much less down time than with previous vendors
Alternatives Considered
  • Comcast Business VOIP (VoiceEdge)
Call quality is a little better with Comcast
Other Software Used

Advanced Voip features for a low cost per head.

Rating: 7 out of 10
Incentivized
December 06, 2022
Verified User
Consultant in Information Technology
Computer Software Company, 201-500 employees
Vetted Review
Verified User
8x8 Express (discontinued)
5 years of experience
Use Cases and Deployment Scope
Cloud-hosted VoIP solution that offers advanced features for a low cost, with no need to maintain on-site hardware. Softphones allow flexibility for remote workers which was a major requirement during the pandemic that switched our company to home working. Ability to implement auto dialing and a full IVR system with voicemail. Flexibility to redirect calls.
Pros
  • Well Priced.
  • IVR
  • Softphone / Hardphone support.
Cons
  • Support is not the most reactive.
  • GUI can be rather complicated.
  • No SMS support.
Likelihood to Recommend
Was a great solution to have during the pandemic, gave us the flexibility to just pick up equipment and work from home, very little was required to reconfigure it to carry on working. Gives users the options between having a desk phone or using a softphone. Click to dial speeds up the process for support staff.
Most Important Features
  • Softphone
  • IVR
  • Low Cost
8x8 Express (discontinued) Feature Ratings
Cloud PBX (3)
73.33333333333333%
7.3
Hosted PBX
80%
8.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
Directory of employee names
60%
6.0
Call Management (8)
66.25%
6.6
Answering rules
90%
9.0
Call recording
70%
7.0
Call park
80%
8.0
Call screening
80%
8.0
Message alerts
80%
8.0
Business SMS/External Messaging
50%
5.0
Online Fax
N/A
N/A
Voicemail Transcription
80%
8.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software (2)
70%
7.0
High quality audio
80%
8.0
High quality video
60%
6.0
Online Meetings / Events (3)
83.33333333333334%
8.3
Calendar integration
90%
9.0
Meeting initiation
70%
7.0
Record meetings / events
90%
9.0
Screen Sharing (1)
90%
9.0
Desktop sharing
90%
9.0
Online Events Collaboration (1)
80%
8.0
Live chat
80%
8.0
Online Events Security (2)
100%
10.0
User authentication
100%
10.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration (4)
75%
7.5
Centralized communications management
80%
8.0
Team messaging
80%
8.0
Team document sharing
60%
6.0
Call and meeting analytics
80%
8.0
Return on Investment
  • Allowed quick switch to home working.
  • Flexibility for users to redirect calls.
  • Good reporting to see where extra capacity was needed.
Alternatives Considered
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Other Software Used
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