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8x8 Express (discontinued)

8x8 Express (discontinued)

Overview

What is 8x8 Express (discontinued)?

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

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Learn from top reviewers

Using 8x8 for VoIP

Rating: 10 out of 10
June 14, 2023
IncentivizedVetted ReviewVerified User
We're a small software company that due to the pandemic is now working 100% remotely. We wanted to use our desk phones to keep work separate from home as much as possible, so ...
Continue reading
Verified user
Executive
8x8 Express (discontinued)1 year of experience

The easiest way to communicate!

Rating: 9 out of 10
December 7, 2022
IncentivizedVetted ReviewVerified User
We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills ...
Continue reading
Julia Urbanski
Project Manager - Corporate
Licensing
Momentum Solar
8x8 Express (discontinued)3 years of experience

Does the job pretty well, data analytics and APIs can be better

Rating: 7 out of 10
December 7, 2022
IncentivizedVetted ReviewVerified User
8x8 Express solves the core problem of not having to issue a sim card to our team for calling and then having a centralized database of calls, their recordings, routing rules,...
Continue reading
Arpit Jain
Program Manager - Customer Service
Business Operations Manager
Renegade Insurance
8x8 Express (discontinued)1 year of experience

Overall a good investment

Rating: 5 out of 10
December 7, 2022
IncentivizedVetted ReviewVerified User
We use 8x8 Express as our phone system. We use it for incoming customer calls, interoffice calling and voicemail. We previously used Comcast, but grew weary of ever-increasing...
Continue reading
Tim McCafferty, MBA, MSL
General Manager - Corporate
General Manager/Training Manager
Leaf Enterprises, Inc.
8x8 Express (discontinued)4 years of experience

8x8 Express rocks!

Rating: 10 out of 10
November 29, 2022
IncentivizedVetted ReviewVerified User
8x8 Express is our VOIP telephone provider, including voicemail and auto attendant
Continue reading
Diana Padgett
Director - Finance and Accounting
Director of Finance
COMMUNITY ENTERPRISE DEVELOPMENT SERVICES
8x8 Express (discontinued)4 years of experience
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Pricing

View all pricing
8x8 Express (discontinued)

8x8 Express (discontinued)

N/A
Unavailable

What is 8x8 Express (discontinued)?

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://8x8.com/express

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

8x8 Work

8x8 Work

$24
per month
What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Webex App

Webex App

Free
What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8.5
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.7
Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.5
Avg 7.8

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

9.3
Avg 7.8

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8
Avg 8.3

Call Management

Customized phone system settings

8.9
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9.6
Avg 8.3

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.1
Avg 7.9
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Product Details

What is 8x8 Express (discontinued)?

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

8x8 Express (discontinued) Features

Online Meetings / Events Features

  • Supported: Calendar integration

Unified Communications Platform and Collaboration Features

  • Supported: Team messaging

Additional Features

  • Supported: Unlimited calling within the US and Canada
  • Supported: HD video and audio conferencing
  • Supported: Meetings up to 100 participants
  • Supported: Business SMS
  • Supported: Personalized virtual rooms
  • Supported: G Suite integration
  • Supported: Outlook integration
  • Supported: Enterprise-grade security
  • Supported: Mobile and desktop user apps
  • Supported: Single-level auto attendant
  • Supported: Call handling (caller ID, call forwarding, call queue, ring group)
  • Supported: Voicemail
  • Supported: File, image, audio and video content sharing
  • Supported: Presence detection

8x8 Express (discontinued) Screenshots

Screenshot of

8x8 Express (discontinued) Video

Visit https://www.8x8.com/products/express?video=NtTd8iNas3gFoLzT4VG3NW to watch 8x8 Express (discontinued) video.

8x8 Express (discontinued) Integrations

8x8 Express (discontinued) Competitors

8x8 Express (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

Grasshopper, Jive, and RingEX are common alternatives for 8x8 Express (discontinued).

Reviewers rate Mobile app for iOS highest, with a score of 9.7.

The most common users of 8x8 Express (discontinued) are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 7)

8x8 Express rocks!

Rating: 10 out of 10
Incentivized
November 29, 2022
DP
Diana Padgett
Director of Finance
COMMUNITY ENTERPRISE DEVELOPMENT SERVICES (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
8x8 Express (discontinued)
4 years of experience
Use Cases and Deployment Scope
8x8 Express is our VOIP telephone provider, including voicemail and auto attendant
Pros
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Cons
  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
Likelihood to Recommend
Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.

8x8 - easy peasy!

Rating: 10 out of 10
Incentivized
August 11, 2020
LS
Luke Sullivan
Owner
Pinnacle Fitness (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
8x8 Express (discontinued)
1 year of experience
Use Cases and Deployment Scope
We are currently using it in our sales department, trainers and reception area. It is an invaluable resource. We get calls throughout the day and if we don’t answer we lose sales. This enables us to connect with each call and the call forwarding option has been particularly useful so we don’t miss a beat.
Pros
  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Cons
  • Setup is a pain.
  • Transferring numbers take a long time.
Likelihood to Recommend
For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

The easiest way to communicate!

Rating: 9 out of 10
Incentivized
December 07, 2022
JU
Julia Urbanski
Licensing
Momentum Solar (Construction, 1001-5000 employees)
Vetted Review
Verified User
8x8 Express (discontinued)
3 years of experience
Use Cases and Deployment Scope
We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills up quickly. We also can go back and listen to phone calls if needed. I use it to communicate with customers as well as co-workers. It is nice to be able to just call an extension and all my co-workers are already in my contacts.
Pros
  • Texting
  • Recording calls
  • Using a different phone number
  • Keeping track of messages
Cons
  • Better voicemail
  • Dropped calls
  • Texting function could be easier to use
Likelihood to Recommend
It works very well for communicating! I don't know what else to say. The interface for the app is easy to use and easy to navigate. I cannot think of any reason it is not appropriate to use. I love having all my conversations at my fingertips when needed. This is a great VOIP.

Using 8x8 for VoIP

Rating: 10 out of 10
Incentivized
June 14, 2023
Verified User
Executive in Corporate
Information Services Company, 1-10 employees
Vetted Review
Verified User
8x8 Express (discontinued)
1 year of experience
Use Cases and Deployment Scope
We're a small software company that due to the pandemic is now working 100% remotely. We wanted to use our desk phones to keep work separate from home as much as possible, so we reviewed VoIP options and 8x8 had the best combination of features, usability, and price of the solutions we reviewed.
Pros
  • Easy to manage via intuitive UI.
  • We use Yealink phones and 8x8 configured them automatically.
  • Effective real-time communication across the desktop and mobile software, and hardware (desk phones).
Cons
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Likelihood to Recommend
We were focused on an easy to deeply and affordable VoIP platform that worked with our desk phones of choice, and 8x8 checked all those boxes.

Overall a good investment

Rating: 5 out of 10
Incentivized
December 07, 2022
TM
Tim McCafferty, MBA, MSL
General Manager/Training Manager
Leaf Enterprises, Inc. (Environmental Services, 1-10 employees)
Vetted Review
Verified User
8x8 Express (discontinued)
4 years of experience
View profile
Use Cases and Deployment Scope
We use 8x8 Express as our phone system. We use it for incoming customer calls, interoffice calling and voicemail. We previously used Comcast, but grew weary of ever-increasing costs. 8x8 Express costs have remained stable since the initial contract was executed. The auto attendant was the next main draw (behind cost) as it let the caller decide to where the call should be directed, not the first person who answered. We discovered some sales calls were being selectively cultivated for one sales person (that's management's call, not the receptionist's discretion).
Pros
  • Keeps costs low
  • Provides accountability for call management
  • The administrative dashboard is fairly intuitive
Cons
  • The quality of the phones is poor (we had half of the phones we purchased broke within the first two years).
  • Calling customer service is painful. Anytime I must make a call, I plan on losing at least 90 minutes of my day. The reps restate and clarify EVERY sentence (gets really annoying).
  • Front-line customer service agents usually do not have the skills or permissions to correct issues on the first call. Often, my issues are escalated to a Tier 2 support agent. I request callbacks between 1-3 Eastern time and I usually get calls either right at 5 PM or after closing.
Likelihood to Recommend
8x8 Express is best suited for small companies looking to save money while having a full-featured phone system. I think 8x8 Express is not well-suited for large companies, simply because of the issues with customer service as detailed in previous responses.
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