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8x8 Express (discontinued)

8x8 Express (discontinued)

Overview

What is 8x8 Express (discontinued)?

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

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Learn from top reviewers

Using 8x8 for VoIP

Rating: 10 out of 10
June 14, 2023
IncentivizedVetted ReviewVerified User
We're a small software company that due to the pandemic is now working 100% remotely. We wanted to use our desk phones to keep work separate from home as much as possible, so ...
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Verified user
Executive
8x8 Express (discontinued)1 year of experience

The easiest way to communicate!

Rating: 9 out of 10
December 7, 2022
IncentivizedVetted ReviewVerified User
We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills ...
Continue reading
Julia Urbanski
Project Manager - Corporate
Licensing
Momentum Solar
8x8 Express (discontinued)3 years of experience

Does the job pretty well, data analytics and APIs can be better

Rating: 7 out of 10
December 7, 2022
IncentivizedVetted ReviewVerified User
8x8 Express solves the core problem of not having to issue a sim card to our team for calling and then having a centralized database of calls, their recordings, routing rules,...
Continue reading
Arpit Jain
Program Manager - Customer Service
Business Operations Manager
Renegade Insurance
8x8 Express (discontinued)1 year of experience

Overall a good investment

Rating: 5 out of 10
December 7, 2022
IncentivizedVetted ReviewVerified User
We use 8x8 Express as our phone system. We use it for incoming customer calls, interoffice calling and voicemail. We previously used Comcast, but grew weary of ever-increasing...
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Tim McCafferty, MBA, MSL
General Manager - Corporate
General Manager/Training Manager
Leaf Enterprises, Inc.
8x8 Express (discontinued)4 years of experience

8x8 Express rocks!

Rating: 10 out of 10
November 29, 2022
IncentivizedVetted ReviewVerified User
8x8 Express is our VOIP telephone provider, including voicemail and auto attendant
Continue reading
Diana Padgett
Director - Finance and Accounting
Director of Finance
COMMUNITY ENTERPRISE DEVELOPMENT SERVICES
8x8 Express (discontinued)4 years of experience
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Pricing

View all pricing
8x8 Express (discontinued)

8x8 Express (discontinued)

N/A
Unavailable

What is 8x8 Express (discontinued)?

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://8x8.com/express

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

8x8 Work

8x8 Work

$24
per month
What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Webex App

Webex App

Free
What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8.5
Avg 8.1

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.7
Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.5
Avg 7.9

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

9.3
Avg 7.8

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8
Avg 8.3

Call Management

Customized phone system settings

8.9
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9.6
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.1
Avg 7.9
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Product Details

What is 8x8 Express (discontinued)?

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

8x8 Express (discontinued) Features

Online Meetings / Events Features

  • Supported: Calendar integration

Unified Communications Platform and Collaboration Features

  • Supported: Team messaging

Additional Features

  • Supported: Unlimited calling within the US and Canada
  • Supported: HD video and audio conferencing
  • Supported: Meetings up to 100 participants
  • Supported: Business SMS
  • Supported: Personalized virtual rooms
  • Supported: G Suite integration
  • Supported: Outlook integration
  • Supported: Enterprise-grade security
  • Supported: Mobile and desktop user apps
  • Supported: Single-level auto attendant
  • Supported: Call handling (caller ID, call forwarding, call queue, ring group)
  • Supported: Voicemail
  • Supported: File, image, audio and video content sharing
  • Supported: Presence detection

8x8 Express (discontinued) Screenshots

Screenshot of

8x8 Express (discontinued) Video

Visit https://www.8x8.com/products/express?video=NtTd8iNas3gFoLzT4VG3NW to watch 8x8 Express (discontinued) video.

8x8 Express (discontinued) Integrations

8x8 Express (discontinued) Competitors

8x8 Express (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.

Grasshopper, Jive, and RingEX are common alternatives for 8x8 Express (discontinued).

Reviewers rate Mobile app for iOS highest, with a score of 9.7.

The most common users of 8x8 Express (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-4 of 4)

Does the job pretty well, data analytics and APIs can be better

Rating: 7 out of 10
Incentivized
December 07, 2022
AJ
Arpit Jain
Business Operations Manager
Renegade Insurance (Insurance, 201-500 employees)
Vetted Review
Verified User
8x8 Express (discontinued)
1 year of experience
View profile
Use Cases and Deployment Scope
8x8 Express solves the core problem of not having to issue a sim card to our team for calling and then having a centralized database of calls, their recordings, routing rules, and other related analytics
Pros
  • clean interface for calling
  • data looks accurate
  • extensive settings and rules available
Cons
  • do not have self service analytics
  • available reports seem to be too technical - not able to find simpler answers
  • too many products under 8x8 Express. difficult to choose what should be bought.
Likelihood to Recommend
As a support user, my main concern is data. Which I am not able to get my hands on very well.
The end users definitely experienced better levels of call reception and user interface and I do not think they have any major complaints with the tool. But as you add management layers, visualizing data becomes important.
Most Important Features
  • simple interface
  • low call drops
  • rule based routing
8x8 Express (discontinued) Feature Ratings
Cloud PBX (3)
70%
7.0
Hosted PBX
70%
7.0
Multi-level Interactive Voice Response (IVR)
70%
7.0
Directory of employee names
70%
7.0
Call Management (8)
42.5%
4.3
Answering rules
90%
9.0
Call recording
90%
9.0
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
Business SMS/External Messaging
N/A
N/A
Online Fax
80%
8.0
Voicemail Transcription
80%
8.0
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
40%
4.0
High quality audio
80%
8.0
High quality video
N/A
N/A
Online Meetings / Events (3)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Record meetings / events
N/A
N/A
Screen Sharing (1)
N/A
N/A
Desktop sharing
N/A
N/A
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
40%
4.0
User authentication
80%
8.0
Participant roles & permissions
N/A
N/A
Unified Communications Platform and Collaboration (4)
40%
4.0
Centralized communications management
80%
8.0
Team messaging
70%
7.0
Team document sharing
N/A
N/A
Call and meeting analytics
10%
1.0
Return on Investment
  • positive impact - low call drops
  • negative impact - still low visibility on KPIs
Alternatives Considered
Our team told us that rules were not easy to set up as well as the number of call drops was very high. both are resolved with 8x8 Express.

The easiest way to communicate!

Rating: 9 out of 10
Incentivized
December 07, 2022
JU
Julia Urbanski
Licensing
Momentum Solar (Construction, 1001-5000 employees)
Vetted Review
Verified User
8x8 Express (discontinued)
3 years of experience
Use Cases and Deployment Scope
We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills up quickly. We also can go back and listen to phone calls if needed. I use it to communicate with customers as well as co-workers. It is nice to be able to just call an extension and all my co-workers are already in my contacts.
Pros
  • Texting
  • Recording calls
  • Using a different phone number
  • Keeping track of messages
Cons
  • Better voicemail
  • Dropped calls
  • Texting function could be easier to use
Likelihood to Recommend
It works very well for communicating! I don't know what else to say. The interface for the app is easy to use and easy to navigate. I cannot think of any reason it is not appropriate to use. I love having all my conversations at my fingertips when needed. This is a great VOIP.
Most Important Features
  • recorded calls
  • texting
  • voicemail
8x8 Express (discontinued) Feature Ratings
Cloud PBX (3)
53.33333333333333%
5.3
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
60%
6.0
Directory of employee names
100%
10.0
Call Management (8)
71.25%
7.1
Answering rules
70%
7.0
Call recording
100%
10.0
Call park
N/A
N/A
Call screening
100%
10.0
Message alerts
100%
10.0
Business SMS/External Messaging
100%
10.0
Online Fax
N/A
N/A
Voicemail Transcription
100%
10.0
Mobile apps (2)
50%
5.0
Mobile app for iOS
100%
10.0
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
90%
9.0
High quality audio
90%
9.0
High quality video
90%
9.0
Online Meetings / Events (3)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Record meetings / events
N/A
N/A
Screen Sharing (1)
N/A
N/A
Desktop sharing
N/A
N/A
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
90%
9.0
User authentication
90%
9.0
Participant roles & permissions
90%
9.0
Unified Communications Platform and Collaboration (4)
45%
4.5
Centralized communications management
90%
9.0
Team messaging
90%
9.0
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Return on Investment
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Alternatives Considered
I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
Other Software Used

Advanced Voip features for a low cost per head.

Rating: 7 out of 10
Incentivized
December 06, 2022
Verified User
Consultant in Information Technology
Computer Software Company, 201-500 employees
Vetted Review
Verified User
8x8 Express (discontinued)
5 years of experience
Use Cases and Deployment Scope
Cloud-hosted VoIP solution that offers advanced features for a low cost, with no need to maintain on-site hardware. Softphones allow flexibility for remote workers which was a major requirement during the pandemic that switched our company to home working. Ability to implement auto dialing and a full IVR system with voicemail. Flexibility to redirect calls.
Pros
  • Well Priced.
  • IVR
  • Softphone / Hardphone support.
Cons
  • Support is not the most reactive.
  • GUI can be rather complicated.
  • No SMS support.
Likelihood to Recommend
Was a great solution to have during the pandemic, gave us the flexibility to just pick up equipment and work from home, very little was required to reconfigure it to carry on working. Gives users the options between having a desk phone or using a softphone. Click to dial speeds up the process for support staff.
Most Important Features
  • Softphone
  • IVR
  • Low Cost
8x8 Express (discontinued) Feature Ratings
Cloud PBX (3)
73.33333333333333%
7.3
Hosted PBX
80%
8.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
Directory of employee names
60%
6.0
Call Management (8)
66.25%
6.6
Answering rules
90%
9.0
Call recording
70%
7.0
Call park
80%
8.0
Call screening
80%
8.0
Message alerts
80%
8.0
Business SMS/External Messaging
50%
5.0
Online Fax
N/A
N/A
Voicemail Transcription
80%
8.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software (2)
70%
7.0
High quality audio
80%
8.0
High quality video
60%
6.0
Online Meetings / Events (3)
83.33333333333334%
8.3
Calendar integration
90%
9.0
Meeting initiation
70%
7.0
Record meetings / events
90%
9.0
Screen Sharing (1)
90%
9.0
Desktop sharing
90%
9.0
Online Events Collaboration (1)
80%
8.0
Live chat
80%
8.0
Online Events Security (2)
100%
10.0
User authentication
100%
10.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration (4)
75%
7.5
Centralized communications management
80%
8.0
Team messaging
80%
8.0
Team document sharing
60%
6.0
Call and meeting analytics
80%
8.0
Return on Investment
  • Allowed quick switch to home working.
  • Flexibility for users to redirect calls.
  • Good reporting to see where extra capacity was needed.
Alternatives Considered
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Other Software Used

8x8 helping to work from home or in the office...or anywhere else.

Rating: 10 out of 10
Incentivized
December 21, 2022
Verified User
Employee in Other
Wholesale Company, 11-50 employees
Vetted Review
Verified User
8x8 Express (discontinued)
2 years of experience
Use Cases and Deployment Scope
We started using 8x8 during a period of time when we started to work remotely. It was great that 8x8 was capable of forwarding calls to our mobile phones with a great app. The auto attendant has helped free up valuable time for our Office Coordinator to do other things besides direct calls. The Admin Console is easy to navigate and very user friendly. I found the webinars super helpful for training and the fact that they provide such webinars is great. Overall 8x8 provides a great service.
Pros
  • Auto Attendant function
  • Call forwarding to mobile device
  • Allows use of your computer to take calls vs the hand set
Cons
  • More frequent sales on equipment
Likelihood to Recommend
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Most Important Features
  • Auto attendant
  • Mobility feature
  • Ease of use
8x8 Express (discontinued) Feature Ratings
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Directory of employee names
100%
10.0
Call Management (8)
87.5%
8.8
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
Business SMS/External Messaging
100%
10.0
Online Fax
N/A
N/A
Voicemail Transcription
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software (2)
100%
10.0
High quality audio
100%
10.0
High quality video
100%
10.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
N/A
N/A
Desktop sharing
N/A
N/A
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security (2)
100%
10.0
User authentication
100%
10.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration (4)
50%
5.0
Centralized communications management
100%
10.0
Team messaging
100%
10.0
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Return on Investment
  • Our Office Coordinator no longer has to "man " the phones, which has freed her up to be productive in other more meaningful tasks.
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