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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (348)
    8.8
    88%
  • Call recording (300)
    8.7
    87%
  • Directory of employee names (307)
    8.7
    87%
  • Message alerts (336)
    8.7
    87%

Reviewer Pros & Cons

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Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(717)

Attribute Ratings

Reviews

(1-25 of 408)
Companies can't remove reviews or game the system. Here's why
March 13, 2024

Excelling with 8x8

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The 8x8 X Series is well-suited for sellers and architects to create awareness of the 8x8 value proposition. It also helps with the knowledge transfer and readiness of the architects and sellers, improves alignment, and strengthens the partnership.
March 12, 2024

8x8 X Series Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It works perfectly when I'm traveling on my phone. It works anywhere. The computer app makes my office calls so easy and simple to make, receive, transfer, and everything. The way the 8x8 X Series lets us manage and handle everything as personalized as possible makes it great for company use and I would even recommend it for personal use.
March 09, 2024

Just another review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
Not a big fan of the system. Basically like any other online phone companies. I have used Ring Central, Turbo Dial, Lightspeed Voice. I felt the other companies had better service and back end support. 8x8 X Series gets the job done though. You can call, you can text. I mean basic necessities or for people that don't need much its all about the same. I feel like there is a lot that can be used with 8x8 X Series but because the support isn't there don't know much of its functions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The IVR scripting is amazing and easy to alter and manage. Call recording and review with the call mapping is great. This solution works great for our IT Service Desk as well as a VoIP solution for the rest of the office.
February 11, 2024

Best Work System By Far.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
8x8 is well suited for our small private practice. Even though we are close to each other, it makes managing and transferring calls effortless. Concurrent calls are also a strong suit. Even if two people are logged into the same user account, being able to answer two lines at the same time and flip between devices is a great feature to have.
February 11, 2024

Great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great for a smaller office in which multiple people can use the phones. It’s a central connection. Great for tech-savvy offices. It's not great if you do not want to use your phone. I am not sure how this would operate in larger offices. Maybe consider this when thinking of a system.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
8x8 X Series is internet-based, so we do not have phone service when the internet goes down. There is no landline or cellular backup. The hardware is very expensive, and we find ourselves replacing cords more frequently than with our old system.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
8x8 is effective as an entry-level application where there are users in multiple different locations/environments. However, its effectiveness is questionable in more involved scenarios, especially in the compliance sector, as well as the difficulty of getting effective support if there are any issues. Another issue we have is the ability to sync with new phones - it rarely takes the first time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Businesses that need a unified communications platform that can support a variety of communication channels, such as voice, video, messaging, and collaboration tools. The subscription-based model saves upfront investment in hardware or software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
8x8 does what it is supposed to do it's a good phone system. We rarely if ever have an outage. It works on all platforms and is pretty easy to setup. Onboarding was pretty easy too.

Where 8x8 falls short is in it's overall feature set. There are areas such as voice mail storage, eFaxing and spam/robo calls where I think they could do better.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are a Phone Driven Business with Remote Staff and need a Reliable Service with Excellent Support and the Ability to provide you with Detail Reports on Everything from a Single Extension or a Company Wide Report in seconds, then do yourself, your staff and your Business a Favor, Hire 8x8 for Exceptional Results!
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