TrustRadius
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.https://media.trustradius.com/product-logos/Oc/Vs/0PHO4ZRX25XQ.JPEG8x8 will make your VOIP headaches go away!8x8 is used across our entire company of 400+ people. In the past, setting up voip phones was a pain due to the limitation of a physical phone and the dependency of our physical Cisco PBX system. Now, we can elastically and dynamically issue new accounts for users without setting up a physical phone thanks to Virtual Office. In addition, we do not have to host a physical PBX voip system which is a huge plus when we're a fast cloud company.,Virtual office is great! Users can use the application on their laptop or cell phones at any given time as long as they have internet connection. Less IT ticket request since there are hardly any problems with Virtual Office. Faxing is great too since users can have their own fax number and have it delivered to their emails.,8x8 quality is great but once in awhile we'll get a complain about the quality for a few accounts. 8x8's Virtual Office UI is starting to get better so please keep it up! In the past, the UI wasn't very friendly.,10,IT admins love the system because it takes them less than 1 minute to setup a new Virtual Office account. Flashing a VOIP phone to work with 8x8 is also pretty simple which makes it efficient for IT.,,10Using Cisco SPA-122 and Cisco SPA-8000 Devices with 8x8 for FaxingWe purchased 3 Cisco SPA-122 devices and 1 Cisco SPA-8000 device from 8x8 to test out 5 new fax lines (3 incoming and 2 outgoing) vs. using local Charter numbers with GFI Faxmaker 14. We started our test back in January and February 2014. We did this to compare cost, QoS and overall network overhead against hosting and running GFI Faxmaker 14 internally. Initially, we encountered no issues purchasing or setting up the Cisco SPA-122 and SPA-8000 devices and we were happy because it was cheaper to go with 8x8 than GFI Faxmaker 14. However, about a month into the test, we started to encounter frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices and we eventually had to restart the devices every day during non-business hours in order to reset the device and purge out pending faxes. For 3 weeks, we tried to get replacement devices from 8x8 but they wouldn't send us any because we were considered residential customers and defective equipment for residential customers wasn't covered under warranty replacement. Finally, after 2 weeks of contact from support and lack of concern from 8x8, we cancelled our service with 8x8 and went back to using Charter and GFI Faxmaker.,No issues purchasing the Cisco SPA-122 and SPA-8000 devices. No issues setting up the Cisco SPA-122 and SPA-8000 devices. Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.,Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily Lack of concern from Customer Support Defective equipment for residential customers isn't covered under warranty replacement.,4,8x8 Customer Service was awful. We received no ROI or valuable knowledge from them. 8x8 saved us about $80 a month in the 2 months we used them. Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.,,1
Unspecified
8x8 Virtual Office
64 Ratings
Score 7.2 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

8x8 Virtual Office Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
8x8 Virtual Office
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101
Show Filters 
Hide Filters 
Showing 2 of 64 8x8 Virtual Office ratings and reviews.
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-2 of 2)

  Vendors can't alter or remove reviews. Here's why.

Feature Scorecard Summary

Hosted PBX (18)
8.4
Multi-level Interactive Voice Response (IVR) (14)
8.9
User templates (14)
6.5
Call reports (17)
7.7
Directory of employee names (19)
8.6
Answering rules (19)
8.7
Call recording (17)
8.8
Call park (16)
8.2
Call screening (14)
8.5
Message alerts (20)
8.9
Video conferencing (11)
7.5
Audio conferencing (16)
8.1
Mobile app for iOS (16)
7.5
Mobile app for Android (14)
7.6

About 8x8 Virtual Office

8x8 Virtual Office promises smarter, more efficient ways to connect with customers and employees. 8x8 says its Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 Virtual Office includes these communication tools:

Virtual Office cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—Virtual Office desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
International Calling—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues



8x8 Virtual Office Features

Cloud PBX Features
Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

8x8 Virtual Office Integrations

G Suite, Bullhorn CRM, Slack, Zendesk, Okta Workforce Identity, NetSuite, Desk.com, Salesforce Sales Cloud, Skype for Business (formerly Lync)

8x8 Virtual Office Competitors

8x8 Virtual Office Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

8x8 Virtual Office Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android