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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (348)
    8.9
    89%
  • Call recording (300)
    8.7
    87%
  • Directory of employee names (307)
    8.7
    87%
  • Message alerts (336)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Integrations

8x8 Work Competitors

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

8x8 Work Downloadables

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(722)

Attribute Ratings

Reviews

(1-25 of 54)
Companies can't remove reviews or game the system. Here's why
October 09, 2023

Daily User

Verified User
Employee in Customer Service
Printing Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
I would like the Leave, transfer and hold icons front and center. Have a smaller image of the caller and replace with larger icons

It would be nice to have dial pad and function buttons like an actual phone front and center.
July 25, 2023

Excellent Phone Service!

Verified User
Administrator in Information Technology
Insurance Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
It is excellent for Auto Attendant when getting our calls directed to the correct department. Ring groups are an absolute most have and makes it very convenient to set up based on departments. It's easy to remove someone from ring groups or the entire system should they leave the company. Setting up a new account is very easy. The numbers are reliable and never show up as SPAM
July 21, 2023

Great product for a corporate environment

Verified User
Technician in Information Technology
Education Management Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
8x8 make it user friendly to navigate and get things done efficiently. Whether its having to update a user's extension or adding a new user to replace an old employee. Everything can be done seamlessly from the 8x8 admin portal.
February 20, 2023

A Good System, but needs improvements

Verified User
Administrative Assistant in Customer Service
Accounting Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
Lack of editable shortcut keys. Only 3 shortcuts can be changed - please add a "hold" only shortcut at least. Also, the interface between the physical handset and the software is non-existent.
February 20, 2023

Perhaps great for call centers, dissapointing for a small business setting.

Geoffrey Hennies | TrustRadius Reviewer
Geoffrey Hennies
Co-founder
Lowthian Design Works (Non-Profit Organization Management, 1-10 employees)
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Usability
3
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
January 26, 2023

At first Glance

KS
Kevin Slaughter
IT Manager
Haven (Hospital & Health Care, 501-1000 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Usability
4
There are too many factors involved when deploying a simple extension. DIDs are generally not necessary and most companies are moving towards dial by ext options. The phone models are extremely outdated
December 16, 2022

8x8 is great

Verified User
Manager in Other
Renewables & Environment Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
It is easy to use, and provides good options with the texting, and switching over to cell phones.
December 08, 2022

99.99% uptime, that's 8x8

KD
Kelly Dachenhausen
Applications Ananlyst
Wagner Logistics (Logistics & Supply Chain, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
8x8 offers an extremely user friendly GUI. The way that the admin console is set up makes logical sense and takes out the guess work. There are many functionalities available that the average user can likely figure out how to set up on their own. However in the case that they can't, 8x8 offers a knowledge base complete with every topic within their product. 8x8 also has a pretty amazing support staff and an abundance of webinars that a user can watch or sign up for a live session.
October 12, 2022

8x8 X Smooth.

Verified User
Administrative Assistant in Human Resources
Accounting Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
The 8x8 X product is a product that is very user-friendly. I am not that good with electronics and I have no issues, even with the numerous upgrades they send. Faxing is a godsend, as no machine is needed and it is very easy to do. The whole product is great.
September 29, 2022

Webner Session with Outstanding Surprises!

TH
Thomas Hall
Owner
Thomas F Hall Performer LLC (Entertainment, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Difficulties in time-factors. 3 hour difference in the cycle of Tech support. The ease of videos at time are overwhelming to beginner senior business owner without an entire staff. The excellence of the software once shown - works without a tweak problem.
May 11, 2022

Best product i've used by far

SM
Steve Morin
IT specialist
CHC (Medical Practice, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
All functions are very intuitive and easy to use. Even the Admin page and setting someone up is straightforward, unlike the old systems where you had to configure everything individually, with the 8x8 Admin page, A few clicks here and there and the new user is created or in a call group etc.
April 08, 2022

8x8 Hospital Usage

Verified User
Supervisor in Other
Hospital & Health Care Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Once the kinks are worked out and everyone is on the same phone system it is very easy to use. You can also message employees and video call employees which is very nice when you have a question but they are on the phone, you can send them a quick message and they can message you back without having to hang up.
April 08, 2022

8x8 X Series and Customer Service

Verified User
Administrator in Information Technology
Environmental Services Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
It is really user-friendly. Between the App and the Desktop App, all my users know how to use it. They know how to set up their own devices for it. The admin portal is pretty easy to navigate as well. If I do have a question, I know the chatbot is there if I had any questions or concerns.
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