Well pleased!
Our company campus uses the system for three buildings. It has been a user friendly system and the support service has been great over the …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(722)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(126-150 of 408)Companies can't remove reviews or game the system. Here's why
December 15, 2022
8x8 is the way to go!
We use the 8x8 platform for our small to mid-size customers. The portal is easy to manage and the apps work tremendously. I have installed dozens of 8x8 solutions and our customers love it.
- Manage
- Program
- Applications for the desktop and mobile phone
- Call Recording
- Tech support, tier one is a little lacking
- Caller ID issue. If you delete a call group or an AA that has the main number as the programmed number and that is the user's caller ID number, the caller ID under the user settings gets erased.
- Cannot forward call recordings from the portal. You need to download it and then forward via email.
December 08, 2022
99.99% uptime, that's 8x8
We chose 8x8 X Series because of its ease of use, scalability, and customer service/training. Since I have been employed at Wagner, 8x8 X Series has always been reliable. We have had very little to no internal service ticket reports for 8x8 X Series. On the few occasions that we have had issues, we were able to identify and address the issue with ease using documented solutions on the 8x8 X Series support console or via the robust customer support team that have on a few occasions gone above and beyond to address our needs. Wagner primarily uses the VoIP system with conference calling and video meetings, messaging, and most importantly the flexibility to work on desktop and cell phone.
- customer service response time and ability to address the issue
- training and updates on new functionality
- virtual office capabilities
- sometimes it is difficult to understand the customer service representatives
October 12, 2022
8x8 X Smooth.
We currently use 8x8 X for phones and fax. Never had any issues. They are great at sending updates. So much easier not having a fax machine. We fax to the IRS constantly. I would highly recommend the 8x8 X over any Voice Over IP products on the market. Will definitely renew this service.
- Phone
- Fax
- Update
- No problems with any features.
- Would not like to see anything done differently.
- Great app for the cell phone.
October 05, 2022
New user to 8x8 X Series in managing a call center
We use 8x8 X Series as our call center phone system, which allows us to route calls and set up call groups. It allows you to set up various groups to meet your business needs and to efficiently process incoming calls to the appropriate users without delays.
- route calls
- route messages
- allow for call queues
- Reporting functionality
- Dashboards that allow for "live" visibility
- Skill level call routing
October 02, 2022
HSO 8x8 X Series review
I am main administrator for 8x8 X Series system so i do look after from main Admin side as well as setting up users to assign license etc.
- Setting up new users
- Assign licenses
- Import new phone numbers
- Can 8x8 X Series bring call divert facilities as when user leaves the firm, we need to divert the numbers to the relevant person for certain time.
October 02, 2022
8x8 X Series Best out of 5 other phone systems we looked at!
We have 8x8 X Series X2 licenses, with both headsets and physical phones. We needed a new phone system to replace our very old Shortel PBX, along with 2 Panasonic systems at our remote sites. We went wanted an all in one cloud solution, that could work with Microsoft Teams.8x8 X Series fit that bill.
- Phone Quality
- Ease of Use
- Setup was intuitive
- Short term contracts (for trial basis)
October 02, 2022
Great Overall Communication Tool
This plays a big part in our organization -it is the way we communicate internally and externally with our customer and employees.<br>We work hard on touching base with our customer. One of the most important assets is touching base with our customer and we use this tool to complete that task. It plays a big part in our day to day.
- Reaching out to customer
- Monitoring employees call time
- And giving clear analysis on input and output of call volume
- We run into issue when 8x8 freeze up
- I wish we could put in a number and it shows how many times that number called
- best ways to connect to different departments across the company as a whole
October 02, 2022
Love of a phone system, a Tale of Love and Affection
I've been using this program at our own business office and we also implement it at our customers locations. Its made ease of assigning calls and communication through our team a breeze. I love how simple and intuitive the program is to use and assign calls as needed since I man the main business phone.
- Routing calls t correct person
- Ring group creation
- Voicemail response
- More learning on demand such as a start up video course
September 29, 2022
Customizable and reliable
We use 8x8 X Series to handle phone communications across the organization. This accounts for internal communications as well as communications with clients. It's used by managing partners, attorneys, and staff alike. It generally offers more flexibility and customizability, as well as a broader range of use cases, than a standard phone system.
- Mobile integration
- Adaptability
- Range of options
- Occasionally confusing UI
- Some unclear mobile interactions
- Caller ID for internal calls
September 29, 2022
Webner Session with Outstanding Surprises!
Mobile Web Construction and editing with panel content manager difficulties. Links and Anchors are improving after the Webinar with additional hints on expanding and adjusting margins - Brilliantly done. The AI feature is a great tool for enhancement of the site with more Frills and fewer Spills. Great Revival to this site! Improving over the past months - Outstanding!
- Connection of content.
- Communications with Client Inquiries.
- Collective options for background or purchasing enhancements relivient.
- Great Help Center!
- Font Options!
- Field templates relative to my field of work.
- Easier building tools - but THIS is improving as I do the tutorials provided.
September 20, 2022
8x8 Telephony
We always wanted an application that we could leverage into our SSO log in and 8x8 even before has enabled us to remove the need to enter our password every now and then. Another compliment tp 8x8 is the ease of calls, monitoring, ability to create forms and enhance reporting capabilities. Most of our client facing campaigns use 8x8 as our recommended telephony platform. I appreciate the improvements made on voicemails as well as upgrades as it made it easier for us to communicate and make calls via 8x8 without the sudden disconnection.
- Call Statistics
- Omnichannel platform
- Data security
- Enhanced Experience
- Meeting as a Service
- SMS as sometimes the OTP comes in late
August 04, 2022
New 8x8 Reseller
We are a reseller and getting onboarded to offer this outstanding solution to customers. We chose 8x8 X Series because it offers an all-inclusive communications solution for customers. There are too many choices in this industry that really do not fit. But, 8x8 X Series is on point with Video, Audio, and collaboration that make a difference to any business.
- Training
- Onboarding
- Communications platform to customer and reseller community (especially the webinars)
- Direct Marketing efforts to places (tradeshows) where there competition reside
- Advertising Solution on TV and XM (radio) platforms
July 31, 2022
Good product, especially for remote office
8x8 X Series is our office phone for in-office and remote workers. We mainly utilize the call and message feature as well as employee chats. One of the problems solved with this product is that we have a searchable log for chats and this has been very helpful when needing to reference a past discussion. Also, our receptionist is able to do call backs or text to customers who called but did not leave a message when getting our voicemail.
- Call options
- Texting
- Chats
- Business hours setting
- Call quality
- Communication between mobile and desktop
- Training
July 29, 2022
Excellent Solution for Large and Small Organizations
With 8X8 X Series you can connect across all devices, including history and contacts. Remote workers and field teams are now seamlessly connected in one safe and secure system. The mobile app works simultaneously in the background of my mobile phone, allowing me to keep personal and work calls and texts separate. I can even set business hours on the mobile app.
- Fast and easy setup
- Lots of training aids to help maximize full benefits of features
- Voice quality is best I've experienced
- Basic webinar wizard component
- Enhanced lightening settings for video calls
- Podcast settings for turning meetings into live & recorded podcasts
June 15, 2022
The worst experience ever.
Score 1 out of 10
Vetted Review
Verified User
We were looking for a VoIP system for our new company.
- Cheap
- Easy to implement
- Support
- Reliability
June 07, 2022
8x8 X Series is the bomb!!! I love it!!!
I use 8x8 X Series to make and receive calls all day long, and for text messaging - which is super easy to do on the computer using the 8x8 X Series desktop app. I record calls frequently so I can review the call and hone my notes when I am taking job specs.
- text messaging
- make and receive calls on the computer - hands-free
- computer app is fantastic to see who is calling
- I don't see any need for improvement. 8x8 is fantastic!!
June 02, 2022
Great product I highly recommend it.
I use 8x8 to make phone calls and to take incoming calls from new customers and current customers. I also use the texting function as well. This helps save me money from having someone on the phone all day I can use it on the go while working. I also use it to separate my personal phone calls from my business phone calls.
- 8x8 it very easy to use and navigate.
- 8x8 works well with the app as well so I can use it on my personal phone and on the go.
- 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.
- 8x8 is a little difficult to set up my voicemail. Even after recording a voicemail it still doesn’t play when someone tries to leave me a voice mail.
- Sometimes the connectivity or service is not good in some of the areas I work in.
- When people try to leave a voicemail instead of it saying what number they are calling it reads the extension instead and I had some trouble trying to figure it out. But I figured it out and it’s great now.
We have multiple locations (4) throughout the country, including
Hawaii. One of the most used features is the ability to dial anyone at any of
these locations via a single extension. That cut long-distance phone bills to
almost zero. The desktop and mobile app provide a seamless way for salespeople
and at home workers to stay connected with colleagues and customers.
- Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
- Desktop app interacts seamlessly with physical desktop phones
- Mobile app is seamless as well, syncing with the desktop rapidly and accurately
- The service provides many, many options and controls for users and admins
- I'd like the ability to delete old chat/SMS messages
- When I delete a voicemail, I'd like to see a popup that gives me the option to delete the incoming phone number simultaneously instead of having to hop between "Calls" and "Voicemail".
- When setting up new users and inviting them to download and install the desktop app, it would be nice if the invite could come from my company email rather than having to warn the new user to be on the lookout for an email from 8x8. I always have to send an email reminder to the new user who may have deleted the email from 8x8 because they didn't recognize it. This adds extra steps as an admin to the process.
May 26, 2022
Good Product, Room For Improvement
We use it for the contact center function to schedule our patients.
- IVR scripting.
- Analytics.
- User management.
- Teams integration.
- Transaction codes.
- Licensing and contract structure.
- Report consistency.
- Random user bugs.
The majority of use the phone set (VVX450) and our remote workers use the 8x8 X Series app. The app allows our remote workers with the capability to retrieve voice mail while away from the desk. They can also communicate just like being at their office.
- Communication with account manager
- Initial setup
- Admin Console is easy to manage
- Customer service - understand the time zones to contact us during business hours
- The app could use some improvements
May 18, 2022
8x8 reliable and money saver
We moved from another company to 8x8 after someone introduced it. First, we had trouble with our previous phone company, which delayed us from porting the numbers over, and 8x8 was trying its best to help to do the porting as fast as they could. since then, we never had any problem with their service, no downtime, the extra functions which all can be controlled thru their portal web, and we were able to set up Xmas greetings and away greetings. there are still more functions we could use!! the ring group helped to solve our problem on who was answering the call, which was a great help and minimized all the phone ringing at once.
- Extra functions.
- Tutorial and live meeting guidance.
- Reliable network.
- Price
- More simple tutorial to explain all the functions.
- Controlling all the functions thru the app.
May 18, 2022
Long Time Satisfied User.
We use 8X8 as our main phone system daily for dual-site law practice. We also use the fax service and occasionally use the video conferencing function.
- The voice telephone service works seamlessly even though we have dual offices.
- The system allows our employees to work from home and continue to be connected to the phone system.
- The fax service has a dedicated fax number that is dependable and easy to use.
- The video conferencing functions are a little cumbersome and it is much easier for a client to use Zoom.
- Where the client needs a secure video conference, then 8X8 is the best option.
May 11, 2022
Best product i've used by far
Since switching over to 8x8 from Broadview 8x8 is one of the best products I have used. Easy to learn and train people on. You can do everything within one. Support from 8x8 has also been great and responsive. They are prompt in getting back to us when support is needed. Most of the folks in our organization love the product.
- Text
- Calling is clear and crisp
- Meetings are easy to join & establish
- After using our previous product, 8x8 is such an improvement, I can't think of anything negative to say at this time
May 06, 2022
8x8 X Series Review
We used to use 8x8 X Series to assist our clients with live phone call interactions, emails, and all other notifications that there is something that we need to assist with. Currently, we are only using 8x8 to log into our Cisco AnyConnect phone system and for email and onboarding notifications. The biggest setback to 8x8 X Series, in my opinion, is that there are a lot of updates and this can cause work interruptions needing to restart, etc.
- Call Quality
- User Friendly
- Great Organization
- Less Updating
- Round the clock customer service
- Cleaner and more modern look to the site
May 02, 2022
PrideStaff Review of 8x8 X Series
8x8 X Series has been the glue that holds the communication process together for our office. Due to covid, 2 hurricanes, and an ice storm we needed to work remotely and 8x8 X Series was a lifesaver for both the Clients and the Candidates. It truly makes the communication flow effortlessly when we are in the office. In addition, they keep adding additional products to the system which keeps them current in today's workforce.
- Office Communications.
- Updated Features.
- Customer Service.
- Additional Services.
- More Video Training.
- Less wait time on Service calls.