8x8 review by new user
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(721)Attribute Ratings
- 9.8Likelihood to Renew
- 9.2Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.8Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.6Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(51-75 of 408)Companies can't remove reviews or game the system. Here's why
October 11, 2023
An excellent solution with lots of features and significant advantages to legacy on-prem systems
As a reseller we install 8x8 X Series within our supported customer base. We've found it to be an excellent product. Moving from older and alternative VOIP systems and legacy on-premises systems to 8x8 X Series solutions is easy and well supported. Customers are pleased with the improvements, fast performance and lower costs that come with the solution.
- Easy to use
- SImple to migrate from old systems
- Flexible configuration
- Cross platform communication
- Support for more telephone handsets is always welcome
October 09, 2023
Daily User
8x8 is used in our business for incoming and outgoing calls. It allows outside callers to select options for the required department(s) Currently reception and customer service. Customer service calls are looped which 8x8 have been set up to our requirements by selecting the next operator in line to take a call which loops to the next operator if unanswered. We have direct numbers to give out and we utilise the missed call option as well as voice mail.
My issues that I have is the ringtone as it sounds too much like our teams ringtone and the transfer hold and leave buttons. They could be bigger and more prominent. I would rather see these icons front and center rather a circle image of the person I am talking / calling.
My issues that I have is the ringtone as it sounds too much like our teams ringtone and the transfer hold and leave buttons. They could be bigger and more prominent. I would rather see these icons front and center rather a circle image of the person I am talking / calling.
- Ease of use
- Display features - Easy to navigate.
- I like how you can just type a name rather than a number to make calls
- Clarity of calls is great although background noise is picked too easily and too loud almost to the point of distortion advised by some callers. May have to do with our headsets?
- More prominent transfer, hold, and leave icons.
October 09, 2023
8x8 X Series provides a great service at excellent value.
I was looking for a new supplier to replace our traditional phone system. I found 8x8 X Series by accident after seeing an advert in an airport. I didn't think they would be interested in my small business but called them anyway. They were very helpful and I now have a much better system for less than a quarter of what I used to pay. The app is excellent in that it allows me to make and receive calls from anywhere and I can get messages anywhere and anytime and don't have to give out my own number to anyone.
- excellent value
- app lets me make calls anywhere
- auto attendat is a great answering service
October 09, 2023
8x8 X Series Gets a 10x10 From Us!
We use 8x8 X Series pretty much with most of the functions available. It is our daily phone system, but almost all of us use the phone app when working from home. There are several of us who use headsets connected to our office computers that allow us to never touch the phone...we can answer calls and dial out on the computer keyboard. You wouldn't think that would save a lot of time, but it actually does when you take and make dozens of phone calls each day. We use the messaging system within 8x8 X Series, as well as the faxing service. This is quite literally a single product that has so many functions that help us be productive. The ONE issue I seem to have when working from home and using the mobile app is that occasionally I will move my phone and lose audio on my end. The other party can hear me, but I can't hear them. I spoke with our account rep who mentioned there is a setting that could be turned off in the app which should prevent that, but that would mean I couldn't answer a call and transfer it to another person in my organization. For all the good this product does for our company, I'll deal with that minor pain point!
- Customer service is excellent if you need something checked or handled quickly.
- Integrating multiple things within a single app that are crucial to daily operations, i.e. phone, fax, IM, and messaging directly to our 8x8 X Series rep.
- Having tech experts who can let you know if accessories will or will not work with the system, such as the headsets we us.
- The mobile app has the one issue that causes me to lose audio. Is there a fix without turning off the setting which allows me to transfer calls?
- When using the mobile app and needing to transfer a call, I've noticed the employee list looks a little weird. It doesn't appear to be in order of name or extension. But maybe that's a setting I have marked incorrectly.
October 06, 2023
A great solution for VOIP
We are a managed services supplier. In doing this we work with 8x8 to implement new VOIP systems
This addresses issues to our clients looking for a new solution for their current phone system and VOIP resolves issues where the client is rural with poor signal
We currently only have a few clients using 8x8 but are constantly expanding and have heard great feedback so far
This addresses issues to our clients looking for a new solution for their current phone system and VOIP resolves issues where the client is rural with poor signal
We currently only have a few clients using 8x8 but are constantly expanding and have heard great feedback so far
- Initial setup
- Customer support
- Quality of service
- Making the portal more user friendly to the customer
October 05, 2023
Great for multiple lines/locations
What I love most about this product is the fact that I can make calls from my cell phone that still shows up as if calling from the office. Also the ability to turn incoming calls on and off when away from the office. Overall, I have enjoyed the 8x8 experience.
- Call forward
- Messages
- Flexibility
- More simplified platform for less advanced users
October 03, 2023
8x8 web app/desk phone user
We use 8x8 to manage all 22 of our employees phone usage for our mental health company. We have 2 hard desk phones and the rest are cell phone/desktop web users.
- HIPAA Compliant texting
- voicemail to email transciption
- Customer support outside of our individual account representative
- multiple user logins would be nice as well
October 02, 2023
All for 1 and 1 for all
The desktop and mobile app allow us to not need deskphones and be more flexible with where we work. We are not tied down to a location and can work anywhere to help support our customers anytime. The ability to grab numbers quickly give us an advantage to putting together marketing campaigns quickly. Call flow routing with ring groups, call queues, and auto attendants are easy to set up and use.
- Admin portal
- Call flow
- Applications
- Desktop application needs to have a smaller window so it doesn't take up entire screen
- Ability to send a call directly to a users voicemail from call flow
September 27, 2023
New 8x8 user (late 2022)
We use as a full CCAS solution. We implemented in 2022, still rolling out some features to the operation.
Connectivity and support with our previous platform was a real logistical issue and impacted our service to customers. Being on a cloud solution is much more preferable.
The analytics suite has been a game charger for us.
Connectivity and support with our previous platform was a real logistical issue and impacted our service to customers. Being on a cloud solution is much more preferable.
The analytics suite has been a game charger for us.
- Follow the sun support service
- Implementation support
- Customised reports
- interval level reporting - I find it hard to believe we cannot get a 15 min report
- Weekly reporting is set to Sunday to Saturday, very American approach. There isn't scope to change this to Monday to Sunday and this should just be a simple fix.
September 05, 2023
If you need a solid phone system, look not further!
8x8 is our phone system we use for communicating with our customers. We also use the internal group messaging feature within the company. We actually went to a different company briefly, and quickly came back to 8x8 after realizing we made a huge mistake. The quality and service levels with 8x8 are unmatched. Without effective communication with our clients, we would be out of business and 8x8 makes that so easy!
- Call Quality
- Ease of Use of Sytem
- Quick Response to IT/Product Issues
- Truly, I have nothing negative to say about this system!
August 04, 2023
8x8 does the job
We use 8x8 to handle all of our business phone call traffic, texts and internal messaging
- Internal transfers
- records calls
- App is easy to use
- Caller ID features on App
July 31, 2023
8x8 X Series adoption early success
We are moving to the 8x8 X Series phone system at multiple locations as a replacement for Avaya, Vonage, and Mitel phone systems. The Avaya system is no longer supported. The Vonage system was working well, but we wanted a common system between locations. The Mitel system is no longer supported and has been acquired by another company. The Mitel hardware has become unstable and difficult to maintain. We also wanted to move away from T-1 connections to an all-IP-based system. We would have moved to the Microsoft Teams environment, which we also use, but there were specific applications where Teams would not do everything we needed.
- System administration is simple and clear.
- The flexibility of using physical phones, a computer application, or a mobile device app. meets all of our needs.
- The sales process was clear and complete with very knowledgeable resources.
- I really can't think of any areas for improvement.
We use 8x8 in our company so that supervisors in 3 departments can receive and send calls. The customer care person can also transfer calls to other departments so that she does not need to physically carry the phone to the person who needs to handle the call.
- It works well if your internet is strong enough.
- It is inexpensive.
- Set up is not user friendly.
- Customer support is not helpful in setting up the system.
- Drop calls and poor quality of voicemail. This may be an internet problem.
July 28, 2023
Great Phone System
Score 8 out of 10
Vetted Review
Verified User
Manage 25 person firm for telephone.
Use the main receptionist to handle main number calls. Also in-person, remote and mobile uses of 8X8 with desk phones and mostly Windows app on laptops to answer most of the calls. Transferring to cell phone from computer app is a breeze. Also to answer calls while on the road is great.
- Laptop to cell phone transfer of calls.
- Forwarding to other users
- Remote workers, cell phone users and desk users works flawlessly
- Training on setting up new polycom phones should be easier. S/B log into the phone and it should be setup
- better features with video calls to compete with Zoom
- better features with messaging to compete with Slack
We use the 8x8 auto attendant and call que system to properly direct clients based on the DID they call, options they select, and time and day of the call. The system is easy to setup and can be modified quickly and efficiently by whomever is assigned the proper permissions. End users can operate the system without having to have any special knowledge about the setup, and training is quick and simple.
- Call Routing
- Visual Voicemail
- Mobile Phone App
- Deskphones
- Cost of Advanced Call Analytics
- Outbound text messaging from a single DID for very small offices.
I take incoming and make outbound calls to clients! Intake about 30-40 calls a day & the problem my agency face are calls being routed to a furniture store. Also my agency experience call drops more than we like.
- Route calls when on vacation mode or Do not disturb
- Text feature works really well
- Sound quality on calls are very good
- Technical support is very efficient
- I would like to be able to clear out & delete my text messages!
- I would like all calls to be routed correctly
July 25, 2023
8x8 Works Well For Our Needs
We use 8x8 for our entire phone system. All incoming calls come to me and then I easily transfer them using the 8x8 app on my phone. I also use the desktop app, which I find to be more clear than the IOS app. I also use 8x8 to set up new users for my company.
- Easy Use
- Clear Connection
- Reliable
- Setting up voicemail more seamlessly
- Allowing Admin to update user photos for entire company for consistency of image
- Moving the Meet Now button on the IOS app to a different location... it is easy to hit accidentally!
- Putting the Hold button on the IOS app in a better location
- Transcribe voicemails
July 25, 2023
Simple product that is easy to set up
We use 8x8 as our primary phone lines. Biggest problem it solves is being able to be on one phone system with the same call queues and rules so our customers receive a familiar, simple experience. It makes call queues and escalations way easier to set up than in other consoles
- Really like how easy it is to add and then merge calls
- Flipping calls is particularly smooth
- The copy feature to then have the 8x8 call button pop up when highlighting a phone number is used on an hourly basis here at Tailored Tech
- I wish I could have a feature to force warm transfers for a particular group
- I wish I could hear my voice a little better to know what my volume levels truly are
- I would like a Stream Deck integration that I don't have to customize myself.
July 25, 2023
Excellent Phone Service!
We use 8x8 on a daily basis for both our internal team and our appointment setters/retention team. The options and properties of 8x8 are phenomenal and provide us every resource that we could possibly ever need. The system is extremely reliable and never fails us. Customer support is always very helpful the few times we have had to use it. 8x8 is a great service for any company!!!
- Excellent connection quality
- Various capabilities for every need
- Customer service is great!
- Ring groups are essential
- Auto attendant work extremely well
- Smooth User Interface that is very user friendly
- Easy to add new employees and get them a number set up
- Could add a few more detail options
- More control over the interface
- add the same capabilities that are on the phone app to the desktop version
- Sometimes it takes a few minutes to navigate to find certain things
July 24, 2023
A useful product
When working in the mental health field, we encounter various people looking for assistance or resources for themselves or others. One of the tools for communication we use is an 8x8 X Series account. Using it allows us to be in contact with our community so that we can provide them with the information they were looking for. It also helps within the company by being able to use their provided app and you can communicate with your coworkers without having to use your personal phone number or line. The only issue I have is the user interface. A lot of information can be overwhelming for some and it will take a bit longer than usual to understand how it works.
- Customer Service
- Follow-Ups from the Customer Service representative
- Receive phone calls
- Setting up Voicemails
- Better looking UI
July 22, 2023
Powerful Phone System at a sustained good price.
I use it as our landline type phone and for when I am out of the office. I am a solo practitioner with one paralegal and we both use it exclusively. Our phones ring all day long as it's a high-volume immigration practice. Sometimes I am in court or out of the office for a variety of reasons and I never want my clients to have my cell phone number so I often use the mobile app to do calls while out of the office. It works very well either over wifi or cellular data.
- Good price
- Mobile integration
- Ease of use
- Flexible expanandability.
- Ease of call forwarding on the website could be improved
- Finding call logs on the site
- Mobile phone app doesn't show call history unless left on all the time.
July 21, 2023
Great product for a corporate environment
I am responsible for Maintaining the users and extensions for our Organization.
- Makes it easy to update users information.
- Simplifies management of Phone Numbers to.
- Manages licenses for phone VoIP equipment.
- Keep track of users that are no longer in the organization and when they are replaced.
- Porting of numbers.
July 21, 2023
8x8 MS Teams Unit
We use 8x8 in conjunction with our Microsoft Teams clients. Setup was fairly straightforward. We got help forwarding numbers from another party and setup profiles for different staff. 8x8 service has proven itself as stable platform and works very well with our Teams clients. We use Auto Attendant and really liked that we can have AI read our prompts, saved us time to prerecord the menus. We also like Ring Groups that are also easy to setup and administer. There is an open to add 8x8 app into Teams client as well, but we do not use it as there is no need for general population to ever login to 8x8, which is awesome. It is easy to make changes and items are graphically laid out and have very good descriptions.
- Integration with Microsoft Teams Client
- Voice quality
- Options to select from
- Some Reporting can be done better, not easy to create a group or role
- Does not display all the accounts at once, must scroll down to be able to run report
- When we sync 8x8 with teams, it is often slow.
- No readily available API to use with our automation software
July 21, 2023
8x8, a great dialer that can become even more.
All phone calls and texts. Video calls and screen share. Search function regularly to track calls.
- Search calls.
- Make calls.
- Search text via keywords.
- Filter to indicate incoming SPAM calls.
- A place to put notes for the numbers.
- Increased speed on audio as there is often lag in the audio.
July 20, 2023
8x8 X Series phone service is amazing!
I love using 8x8 X Series, it's a great affordable solution for your phone needs! I saved close to 2K per restaurant vs using regular phone service after I made the change. It's easy to integrate with your calendars to set up meetings as well.
- Reduces Cost
- Easy to set up conference calls
- Integrates well with work calendars
- In my experience, it's not easy to activate phones when one of them quits working, you usually have to get tech support to help with installation
- In my opinion, there is quite a bit of upfront work to make the change, but the cost savings make it worthwhile