Well pleased!
Our company campus uses the system for three buildings. It has been a user friendly system and the support service has been great over the …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(722)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(76-100 of 408)Companies can't remove reviews or game the system. Here's why
July 20, 2023
8x8 X Series phone service is amazing!
I love using 8x8 X Series, it's a great affordable solution for your phone needs! I saved close to 2K per restaurant vs using regular phone service after I made the change. It's easy to integrate with your calendars to set up meetings as well.
- Reduces Cost
- Easy to set up conference calls
- Integrates well with work calendars
- In my experience, it's not easy to activate phones when one of them quits working, you usually have to get tech support to help with installation
- In my opinion, there is quite a bit of upfront work to make the change, but the cost savings make it worthwhile
We are using 8x8 X Series when contacting our drivers and inquiries coming from other drivers and customers or vice versa. 8x8 X Series has a feature to send them messages without having to worry about the number of characters used. You can send MMS or pictures easily. Logging into the call queues is really easy. You can review each call so you can get back to them and see if you missed out anything during the conversation. I also love the interface which is really user friendly. Never had issues with the service since I started using it.
- The recorded calls
All company related calls and texts can be found in one place and this is hugely helpful as it is very time consuming bouncing around different apps trying to catch all messages. Having one place they all come to, and that I can reach out to my coworkers from as well, has been a life saver!
- multiple messages open at once
- easy to direct phone line to computer for ease of use
- checks in often!
- sometimes a little glitchy
July 20, 2023
We Trust 8x8 X Series
We use our 8x8 X Series system for our internal phone system at thirtyone3 technology as well as for our client help desk. We currently have 7 employees and roughly 500 users that we support with our IT MSP business. Our phone system must be active, secure, and stable in order for us to serve our clients with best-in-class service. HIPAA compliance is also important to us as we serve healthcare organizations within the Phoenix and Tucson metro areas. We switched our phone system away from a competitor in the past year as the legacy system was not feature rich in the ways we needed it to be. 8x8 X Series has met and exceeded our expectations.
- Solid and intuitive platform
- Feature rich
- Robust and stable
- Secure
- Might not know where to find them but would love to see real life examples or best practices for setup of queues, IVR, workflows, or standard scripts for voice recordings.
July 20, 2023
Easiest Implementation Ever
I just rolled out 8x8 X Series with my company this week and only on Day 2 and everyone is in love! We previously used Nextiva app and hard phones. In my experience, there were constant issues that took hours to resolve. Had a few hiccups with the initial setup of 8x8 X Series but that is bound to happen. The support team fixed them in a matter of minutes! I feel the app is user-friendly and easy to set up and manage.
- easy set up
- training videos were great for my users
- Support is amazing
- Fax set up. Would like one that can be used by multiple people
Our company uses 8x8 X Series extensively as we constantly communicate with our clients over the phone. Compared to communicating via email, 8x8 X Series allows us to speed up the communication process. Not only is it helpful to communicate with our clients but we also use 8x8 X Series internally as well. Moreover, it gives us unlimited calls and texts so we never have to care before dialing up or texting someone.
- Great audio quality
- Great response time by the 8x8 X Series team in case of any errors
- User friendly
- Even though the audio quality is great, it could be a little better
- Recorded calls should be easier to access
- There used to be a function where you could test your internet connection, would love to get that back
July 20, 2023
8x8 X Series is a great system, but, in my opinion, implementation and account management makes it not worth it.
We use the 8x8 X Series service to connect all our sites on a Unified platform. We selected 8x8 X Series because of the features: Supports mutiple sites over the US and International VoIP setup with no additional on-prem equipement other than phones Uses standard Polycom equipment Easy to use end user portal, desktop app, and mobile app. The service and management of the service is very easy and have no trouble with it. I would have a given the system a 10, but I could not because, in my experience, the implementation was nothing but problems and I have been trying to resolve billing issues for 6 months to a year. Managing the phone system is a breeze, but for us I feel managing the account and all the issues with the front office team is impossible.
- Reliable service
- Easy to use
- End user management portals
- Mobile and desktop applications
- I believe, account management is poor
- In my experience, migrations / Transfer of service is poor
- In my opinion, communication with front office teams is poor
July 20, 2023
It was better than I thought.
I use the 8x8 X Series every day for work, and it is very useful when I am not at my desk. Being able to answer the phone using my cell phone and not being tied down to my desk is the best use of it. Treating it like a cell phone also makes life easy.
- 8x8 is very easy to use. It is very useful to move from one device to another.
- Very easy to transfer calls.
- As an admin, it's very easy to set up.
- I would like to search for names instead of numbers.
- Sometimes when transferring calls, the call will drop before that person is transferred.
July 18, 2023
8x8 Review by IT Professional
We employ the 8x8 at one of our client's sites as their main VOIP solution, replacing a legacy Panasonic PBX. It's used as both a soft-phone access point as well as with some Polycom devices.
- 8x8's account setup is very simple and hassle free.
- 8x8's inherent portability as a soft-phone makes it very convenient for the employees such as Regional Sales managers who work across the country to get up and running with a dedicate work line.
- 8x8's offering SSO, allows for one less credential for our end-users to keep track of.
- I'd like to see the ability to record voicemail greetings within the app.
July 08, 2023
Some good features, needs some work on others
This is our primary incoming phone system for clients and for intrahospital communication. It diverts phone calls for prescriptions to voicemail so receptionists can focus on incoming urgent calls and listen to that voicemail when there is down time. I wish there was an ability to see when the other extensions were on the phone before trying to transfer a call or use the intercom. It would be helpful to know if an incoming call can be routed to a doctor or if they are already on the phone.
- phone directory putting less urgent calls to voicemail
- ease of using intercom to reach the rest of the hospital
- I would like it to hold and answer calls in the order they come in without using the queue feature
- I would like to be able to see which extensions are already on the phone
- I wish it was more intuitive when training new users
June 14, 2023
Friendly & Knowledgeable Customer Service
- Friendly Customer Service
- User Friendly
- Prompt Resolutions
- None that come to mind
May 05, 2023
Good integration with Salesforce
We use 8x8 as an inbound and outbound contact management platform. It allows for custom call routing, reporting and quality metric capture. Our users can access the call routing software to make or receive calls from a desktop or embedded Salesforce.com client.
- 8x8 X Series is good for both inbound and outbound calls, and its integration with Salesforce
- Random disconnection from the service
May 01, 2023
Great product 8x8 x series!
I am a partner and assist with the implementation of the new 8x8 platform for my customers. 8x8 has a great platform. the installation can be rough at times, trying to get the correct support to assist and not getting a notification when 8x8 is experiencing a technical issue. Once the installation is completed the customers typically love their new system.
- 8x8 work for mobile and for desk top
- a full installation package is always a good experience.
- notifications of outages with out needing to go to the status page
- porting assistance should always be included with new installations
April 25, 2023
Quick overview from sales
It allows for seamless calling to avoid using a deskside phone. Being able to click to call not only makes it easy but saves time when planning out busy days. The integration between MS Teams is also native which is nice when other vendors use third party connections via API.
- Click to call
- Ms Teams integration
- Support
- Local numbers are not always available
April 25, 2023
Great product for small businesses!
8x8 was by far the easiest solution for our phone needs. We're a small company that mostly relies on cell phones so we didn't need a HUGE phone system - just a professional front end that would represent our company well. 8x8 scaled easily for us and allowed us to set up a front end phone system without lots of work. Thanks for the great product!
- Scaling number of lines
- Welcome message and greeting
- Billing management
- I could have used a more basic set up instruction set to get the system initialized.
April 25, 2023
Simple solution for all your business needs.
Most of our workforce is working from home. 8x8 helps us by giving flexibility to our users, admins and contact center agents. The admin console is easy to navigate and use while the contact center configuration manager is simple yet offers complex features. We have also integrated with Microsoft teams for that MS Teams familiar interface for our users.
- Easy Administration
- Unlimited domestic calling
- Easy user adoption
- 8x8 frontline support lacks understanding the issues.
- Documentation is sometimes outdated.
- Troubleshooting complex network issues is difficult
April 22, 2023
Best Value Per Cost.
I was tasked with finding the best 'bang for your buck' VoIP system. After comparing 8x8 with other major competitors, it was a no-brainer. The price is unbeatable, the support is there when I need it, and I have no intention of switching to a new provider anytime soon.
- Video conferencing.
- Phone calls.
- Text messaging.
- More efficient user setup from the administrator end.
- Reduce the amount of times there is no audio when answering the phone.
8 x 8 has been an excellent resource, and I am grateful to have 8 x 8 by my side when traveling, working remotely as a digital nomad, or working at the desk at Majestic Steel. Teammates, the business community, the art community, and the technology community are able to reach me whenever they need to, and I am available. If I am not available, then they are able to record a message, and I will do my best to return their phone call, or I trust and expect a teammate will return the call. Everyone in the business world/ Corporate Majestic Universe should know about 8 x 8 as a resource, I believe it could be a helpful resource, and I trust and expect it has helped Majestic Steel Teammates and all who we connect with in the business world in many ways.
- Flexibility - Do the right thing.
- Accessibility - achieve safety excellence.
- Resourceful - Communicate openly.
- Communicate better.
- Utilize it more.
- Safety
- Trust
April 03, 2023
Satisfied with the experience that 8x8 X Series offers.
We use it to handle calls from different lines of service, it's easy to access, no apps needed to be installed since it's a cloud service, and the User Interface is easy to navigate. It does also allow supervisors to have access to detailed real time reports which makes the daily operation easier.
- Answering calls
- monitoring the status of users
- accessing the directory of callers
- the contacts list can be improved, it would be helpful to have smaller characters so that way a supervisor can see a larger number of contacts without having to scroll down.
- The same thing is applicable to the list of queues.
April 03, 2023
Stagnant inflexible intransigent oversellers
We needed UCAAS and CCAAS as part of our response to the Covid 19 situation, although we had started evaluating these products at an earlier date we had to expedite the procurement and implementation which we were able to do with the provider. Unfortunately once the product was live and in use the holes started to show and the support and development was seriously lacking. Responses to improvement requests essentially being derided and laughed at with a high turnover of account managers who could only really apologise that they couldn't meet the most basic of requirements.
- They have put a lot of work into their softphone, we hardly use it but if we did then I think it might be pretty good
- they are fully cloud based
- they own their own Intellectual property
- the analytics are really inflexible and they have made it hard work to export the data into Power BI or similar,
- Report data is spread across several different sections - e.g. Quality monitoring and Customer experience are not part of analytics
- the SIP connections are really poor and require outstanding internet connection and high quality routers - so our homeworkers are constantly experiencing poor connections when other VOIP solutions are much more capable with average connections
- There is no established and measurable route for improvement/development requests. There are so many absolutely fundamental gaps in their product that it would be incredibly easy to fix but they simply have no interest in listening to their customers
April 03, 2023
8x8 is My Best Friend!
We recently upgraded from Avaya to ip phones. All telecommunications, including call centers, spread across six locations.
- Mobility. People at the organization are constantly moving their locations.
- Implementation. We implemented our call center in six weeks!
- Support. 8x8 technicians are always there!
- Delay in getting service tickets resolved, my crisis is not always deemed a crisis at 8x8.
- SMS while installed the functionality is not intuitive.
April 03, 2023
Review for recent transition to 8x8
We utilize the contact center to create complex scripts that involve queues, post call surveys, cut in messages, custom holiday/off hour schedules, etc.
- Detailed information on call logs
- Painless call recording
- Ease of use with script editing
- More unity with CCaaS and UCaaS experience.
- Efax number being attached to multiple users will be beneficial
- Easier solution with direct agent access. having the user remember 2 different extensions (1 for Work app and 1 for Contact Center) is not very easy.
March 28, 2023
As a newcomber to 8x8, nothing but impressed...
8x8 is our primary telephony platform here are World Courier. We have the solution deployed outside of the U.S. as well.
- Call Routing
- Reliable
- Flexible and adaptable
- Integrates/plays well with other solutions
- SMS capable
- Easier integration with Salesforce
- Plug and play intelligent call routing
March 07, 2023
8x8 is the best UCaaS on the market!
We can stay in touch wherever and whenever. The UCaaS with the mobile app is a game changer! We use it for chat, SMS, calls and is a great backup solution when our power or internet is down, since we can use it over cellular.
- UCaaS
- Mobile app
- eFax
- SMS
- Analytics
- Technical support!
- Real time since for notifications from desktop app to mobile app like Google Chat
- Mass SMS texting for marketing to clients
March 06, 2023
Simple for all Calling & Messaging Needs
8x8 is used by our company on a daily basis. We use it to log into our daily call queues and field calls from guests and residents at the various properties that our company owns. We also utilize it to connect with other members within our company. Additionally, it makes it simple and easy to message others, either individually or through group messaging, and it corresponds well with our other communication services that we use, such as Outlook and Teams.
- Very simple to navigate
- Makes it easy to call and message others within the company
- Taking, making and transferring calls is also very straight-forward
- Sometimes a call will drop before one gets the chance to pick it up and it still shows as a missed call.
- The app sometimes freezes and I am forced to restart the app, mid-call.
- Connecting new audio sources can be difficult at times.