Well pleased!
Our company campus uses the system for three buildings. It has been a user friendly system and the support service has been great over the …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
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Video Reviews
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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(722)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(1-25 of 270)Companies can't remove reviews or game the system. Here's why
August 13, 2020
8x8 will keep you in touch!!
In addition to providing 8x8 X Series services to my clients, I also use it as my in-house system providing a better means for my customers and prospects to stay in touch with me via voice, text, or video conference. I am a certified Sales Engineer for 8x8 with the ability to perform full Network Analysis testing to confirm the viability of adding a voice application to the users current network.
- Their Desktop and Mobile apps are well thought out and easy to use.
- They include all the features into the basic X2 extension that most companies need.
- They have an excellent migration path into the product as well as growth within the product.
- Add the voicemail transcription function to the mobile app.
- Allow admin without X License and phone access to capability to record auto attendant greetings - this was lost between account manager and config manager.
- Set up "Super User" access to accounts I've setup - one login and select account to work on...
August 14, 2020
8x8 is Great!
It is downloaded on each computer and the staff uses headsets either wired or wireless. It is also used for video chats for employee education and instruction. There customer support is very accessible, it is offshore, but they usually fix my issues the first time I call.
- Frees up desk space since an actual phone is not required.
- I can see who is on the phone or available when needing to transfer a call.
- I can text message via the Virtual Office.
- I can record calls when difficult circumstances arise.
- Customer Support is very professional and helpful
- I would like to be able to share my screen with others outside the 8x8 platform.
August 14, 2020
Useful for a small business in many ways
I've used 8x8 for my home-based business for more than 10 years. Because my business had an artist that traveled world-wide, I found 8x8's service internationally as well as domestically to be advantageous. I particularly like the ability to capture texts and turn them into text files. There are many other aspects of 8x8 that I haven't discovered yet--many solutions to problems that haven't arisen yet await.
- Long distance calls
- The ability to reference call records easily
- The ability to use contacts
- Remote answering and texting using ad-hoc wireless connection with my mobile device
- The system dies without power unlike a copper-based phone.
- The user billing/interface is VERY clunky.
- I'm not clear on transferring or picking up second calls (in other words, a call that occurs during one that is being made on the same line).
August 27, 2020
Great product!
It’s great for using to organize conference calls with internal staff and with leads. It has lots of great features and makes life and business very easy. 8x8 customer service is also amazing and is very courteous and friendly with listening to the situation and coming up with a fast solution. We have different offices in different states and 8x8 makes conference calls and transferring calls super easy! I know that my company has used 8x8 for a long time and is very satisfied with it.
- Great IT support.
- Great features. I really enjoy how easy it is to navigate each feature such as fax, text, missed call. I also love the feature of being able to see all past calls/faxes/texts so I can trace anything back for reference.
- Great communication tools.
- I would like a way to receive an email when I have a new incoming text message on my 8x8.
May 02, 2020
8x8 by Danny
We are using the system in our office for the virtual office setup and the auto attendant to answer our calls. We use the fax system and our salespeople make and receive calls using it. With the virtual office setup, I am able to advertise more knowing that my sales reps can answer calls from there cell phone and make calls while the corp number shows up on the caller ID.
- Fax system
- Mobile app
- Admin settings
- Auto dialer
- SMS texting via app
April 01, 2021
After a Long Deliberation, We Stuck with 8x8
We switched to 8x8 after talking to experts about VOIP advice, as well as other friends in the industry. So far, I think we have also used two other VOIP/unified communications solutions systems. We are happy with their customer service and of course the deals we got from them. We use it as a way to talk to our overseas clients from our staff headquarters in Southeast Asia, and it also lets us have a way to answer calls from the ads that we run in our other departments. It's been pretty convenient so far. The analytics are also easy to access and understand, and our managers also told me that they like the automatic call recording feature. Personally, it's also a neat system to always get in touch with our clients in the US, as an executive who travels all the time.
- Great customer support.
- Ease of use.
- Better affiliate deals, I guess.
- Better CRM (just anything to make it better, but it's already very good).
We changed from Allworx to 8x8 X Series for the whole company. It is very easy to deploy. The first week, people asked for adjustments and if I couldn't figure it out I asked the people assigned for questions and their response was very timely. People at work think I am an expert and it's not me.
- 8x8 deploying the ring group for me was great
- Setting each phone to each person's task & responsibility was easy.
- Web-based access for setup and monitoring was very smart.
- To add ringtones could be added to virtual office.
- 8x8 could make an attachment for devices so any bluetooth headset would work.
Due to the current COVID-19 Safer at Home Order, we were forced to take our business remote. Our old IP Phone solution did not allow us to utilize so much as call forwarding without $1000s worth of additional investment in licensing. After discussing a system replacement for several years, we were forced to make a very quick decision. Not only was 8x8 X Series an easy choice, but it also saves us close to $500/mo in fees and expenses just in service alone. All of our employees are working from remote locations and to our customers, it is completely seamless. Once we placed the order, we were up and running in less than one week! Unheard of! We use it to process incoming calls, facilitate staff meetings and scheduling as well as an overall improvement in overall staff communications. Simply put, we would be in serious trouble without 8x8 X Series and their amazing support!
- Flexibility in hardware/software implementation
- Amazing technical Support
- Outstanding Value
- The Desktop App has a few issues staying in sync with the other users
May 08, 2020
Ultimate solution for unified communications
8x8 X Series is used across our organization, with one Virtual Office license. Specifically, it addresses the need for our Pastor to be able to receive calls wherever he is.
- VOIP Hard Phones
- VOIP Soft Phones
- Virtual Meetings
- Ease of use for administrators
- More streamlined Single Sign On
May 15, 2020
Works exactly as advertised.
Our whole organization uses 8x8 X Series and have found it very convenient. We are able to access communication from our cell phones, desk top computers, and our handsets.
- Intercom
- Menu Options
- Accessibility
- I can't think of anything at this time.
Currently we have two Polycom phones, being used in two home offices. We have an Auto Attendant with 3 virtual numbers, one fax and one toll free. We have other employees, but they dont need to have the physical hard line yet so they are using the soft phone system with their numbers being forwarded from the auto attendant.
- Everything is pretty automated. You can do almost everything you need to from the dashboard.
- The auto-attendant is extremely intuitive and if you set it up right, can do a lot.
- Issues I have are with trying to point certain numbers to certain places and it being the more difficult process in the dashboard and I always have to call.
I work with a criminal population currently in mental health. Personal and private security is essential for me and my family. Having 8x8 allows me to use my company phones and communications from my personal phone without having to get an additional cell-phone. I additionally have the option of using desktop phones over the same lines with a seamless transition, which I also have in case my cellular service goes down or I other cell-phone issues. I have all services in my cell phone including texting (SMS messaging), faxing, and telephone calls. I can also do all these functions from my desktop as well. Getting ahold of my clients often requires me to contact their cell-phones, and the ability to send an SMS message (text) from my phone or from my computer desktop as well as to see them come in over either of them is one of the most important tools for me. It saves me time from phone-calling, as well as the unreliability of email, I can bypass full voicemail inboxes and get in contact with them very quickly. I do not use faxing very often, but the ability to without having to have a separate fax line is indispensable, and the price for it all is very worth it.
- Faxing: Allows me to combine a PDF easily into a fax without using clunky machines or separate lines
- Texting: From my desktop or my cell phone with notifications from each.
- Allows me to make business calls from my personal cell-phone without an extra phone.
- The setup has so many features and options, but 8x8 has its own lingo, so functions aren't always labeled what I would have called them, so finding where I need to search for a feature to adjust it was difficult.
April 22, 2020
8x8 is a great VOIP system
As everyone transitioned to working from home with the pandemic, we jump-started our process to update our VOIP technology to 8x8. This allows our entire team to work remotely while still being 100% functional for our clients. Additionally, the 8x8 system allows us to stay in touch with each other and communicate more efficiently and effectively with each other.
- Seamless operations.
- Can determine who's on a call vs. available.
- Can text and chat.
- Can conference call.
- Variability and scalability of the product.
- Offers a mobile phone app and computer-based app in addition to a desk phone.
- Customization sometimes needs to be done on a per-user basis. This makes it tedious if there are a lot of users.
- The system went down within the first 2 weeks, causing us to rebuild the users into the system.
April 22, 2020
An excellent value for the price
We're using 8x8 X Series for a single location fine dining restaurant. Our needs are seemingly simple: ensure that no customer call goes unanswered, period. Our previous solution, Verizon Business Digital Voice, failed this simple goal on multiple levels.
- Excellent user interface across multiple devices means minimal training and maximum adoption, particularly of advanced options.
- Ease of setup and management, which is crucial because as a small business owner these tasks fall to me, a non-technical user.
- Reliability and availability: we were shocked that our previous vendor, Verizon, regularly failed on these counts, which should be something that "just works." That has been our experience with 8x8.
- Although the admin portal of 8x8 X Series is far better than our previous vendor's, it's still complex. It might be helpful to add some more wizards (similar to the one for number porting) that guide users through common tasks. Still, excellent customer support and documentation overcame this small shortcoming.
April 22, 2020
Great features for a very reasonable price
I use it as an office-wide communication system, and as the way we present ourselves to the outside world. I was hoping for a bit more from the videoconference system, which I would use in my mediation law practice, but I am happy with what the system does provide.
- Ease of setup.
- Portability.
- Ubiquity (ability to be reached over several platforms).
- I'd like to see 8X8 come a little closer to the extra features of Zoom, like more side conference rooms.
April 23, 2020
So Quick, So Easy and No Headaches...and It Works Great.
I am currently living in the Philippines and operating an online business with clients here and in the US and Canada. 8x8 is my answer to communications with my family and clients. They can call me and I can call them. I can also have virtual meetings with them when necessary. I use the texting a lot to set appointments. It also sends me an email when I receive a call or message. It has faxing, but I don't use that.
This is a very versatile and affordable for small or large business or even personal use for travelers or retired people in another country. If I need a virtual assistant or call center later, it is adaptable even for that. I love it
This is a very versatile and affordable for small or large business or even personal use for travelers or retired people in another country. If I need a virtual assistant or call center later, it is adaptable even for that. I love it
- Setup was so easy with the help of the support group.
- I transferred my number from a previous carrier with no problems or down time.
- The company sends me information to make my usage better and my life easier.
- I wish there was an easy way I could use my system here in the Philippines for local and long distance without a per-call charge. It works in many countries, but not here
- A true webinar functionality would be nice, but just as convenience
- Actual phones could be made available here for 220Volt systems and deliverable in the Philippines. That would be nice.
July 25, 2019
What 8 x 8 Means to Our Business
We turned to 8 x 8 in 2016 when the cost of traditional phone service was getting out of hand. I worked with Ferman Smith to get the transition rolling and we have never looked back. We use the system throughout our office and is has made all the difference in the world. The system is reliable and if there are ever any questions, I just call and there is always someone to help me.
- I love the 8 x 8 virtual office where I am able to set the phone system up and let it run without any issues.
- The customer service department is amazing and always there to help and guide you through setting up the system.
- I love that there are multiple ways to speak with customer service, ex. chat, phone, and a self-service support page.
- Sometimes setting up the system can be a little hard, however, there is always someone available to walk you through it, or help set it up.
October 16, 2019
Great Support: All the Time
8x8 has been very beneficial for all of our employees. We all use the after-hours forward feature to never miss a client call whether it be sales or customer support.
- Online tutorials
- Live customer support
- Quality of service
- Call features
- Quicker to get to a live human being.
October 17, 2019
A great communication system
Across the whole organization.
- Easy to set up
- Manageable using online account
- So many great features that can be used in many different ways.
- The very last phone that I added to my account didn’t have an activation code nor email attachment, that gave me a hard time to activate it. It took me a few days in between my regular work and home to make it work. I called the sales representative and technical support a few times for help to activate this additional phone. However, overall, I still like the 8x8 system.
October 16, 2019
Easy access
We use it as our main phone service - all incoming and outgoing calls between our 2 locations.
- Love that we have a virtual assistant... press 1 for x location and press 2 for y location
- We use the texting feature quite often to communicate with clients
- Voicemail is easily accessible
- Wish that we could receive incoming text to our main line.
- Or have the text go to an email address but that clients can still text to our main line!
It is being used across our entire company. It is also used on mobile devices as well as desktops. The virtual aspect of it solved business issues when on the road or traveling. Also, having an individual phone number per line is quite nice. This system is far less in cost as well.
- Cost
- Mobility
- Call clarity/quality
- The setup was cumbersome as some phone numbers disappeared. Technical glitches.
- Changing packages was very difficult and time consuming. Involved a lot of time and it should be a simple process.
- 911 fees are exorbitant. This may be out of 8x8's control though.
October 22, 2019
Offers full suite of phone management products and is a great value for small businesses
8x8 X Series is used for our customers to contact Rolodex. We routinely call out using the app or the PC application. We have used it for sending and receiving faxes as well. It is the backbone of our telephone communication system, and we use it each and every day!
- It sends and receives faxes very well. We don't send many faxes and do not have a fax machine. We have saved close to $100 in fax fees that would have been charged at office stores.
- When customer contact information is loaded directly into the system, dialing requires a click. This saves lots of time.
- Texting is seamless and we can text customers from our PCs! Great!
- The app takes a bit of time to connect to incoming calls. We have to take a breath before saying hello after answering a call.
- I would like to be able to send group texts from the desktop app.
8x8 allows us to make and receive telephone calls in the office and outside of the office. We have them hooked to hardwired internet telephones that were kindly provided by 8x8 and allow us to divert, transfer, make and receive calls quickly and easily. We are also using the app to make and receive calls on the go and call record which is useful for our sales team.
- Make calls.
- Receive calls.
- Call recording.
- Set up.
- Installation of hard wired phones.
- Online user settings.
October 31, 2019
Great System and Service
We use 8x8 in our New Jersey office, which has employees in multiple locations. The quality of the calls is the same as a landline, but the options for handling calls are so much better. Calls can be forwarded to different locations, and the mobile app is nearly perfect. When we started using the service our phone bill was cut in half, and we make a lot of calls! Finally, the customer service is great. Although we don't need help often when we do call a live person answers in the first few rings.
A great service, and I wouldn't hesitate to recommend them to everyone.
A great service, and I wouldn't hesitate to recommend them to everyone.
- Quality of calls
- Quality of customer service
- Less expensive option for domestic and international calling
- Easier call blocking would be nice
- Easier set up and changing of ring groups
- Better voice to text for voicemails
July 10, 2019
Experience talks
8x8 virtual office is used as the telephony provider for the entire organization. Instead of having hardware on site for phone call handling, voicemail, call recording and call metrics, 8x8 reliably does everything that is needed. 8x8 also provides redundancy allowing for weather or other emergency conditions and telecommuting options for remote employees.
- Adds moves and changes to phones is fast and easy using the portal.
- Online assistance and documentation is easy to access and useful.
- Customer support agents are well trained and resolve issues quickly.
- More options for low use extensions.
- Lower cost for high volume fax services.
- Call recording indexing and retrieval software.