8x8 X Series (Formerly Virtual Office) Reviews

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.

We chose the plan and options we are on because we needed phones to work in countries like Azerbaijan and Uzbekistan. Having a system that works natively in countries where we operate was huge for us. It would be great if it included China, but unfortunately it doesn't.

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Ooma. 8x8 has more features and is more "business-like" than Ooma.

I have used Microsoft Teams internally, and 8x8 can do all of these things and includes voice calling. The 3CX integrated app can do all of the things that 8x8 can do, if the account is configured with SMS.

Stability and service... two terms that are critical to a well-provided phone network. 8x8 X series provides us the services across a broad range of devices and environments that permit non-interrupted consistency to employee productivity and process management.

We only used 8x8. I do wish we had demoed more products.

Much superior product in all aspects of the features. My predecessor has set up the relationship with 8X8 and it was new to me as I was used to one of the competitors. Once I started using the 8X8 and was trained, which was very easy. on the system, I found it much more user friendly and versatile.

8x8 X Series (Formerly Virtual Office) provides more functionality for more users at a cost slightly lower than the competition.

I selected 8X8 because of the ease of using the VOIP system. Lot's of great features like adding additional phones from another location and to have all the phone answering options. However, the answering options are not user friendly and I normally need to call customer service. The voice quality is normally good.

It's right up there with Nextiva. The on-boarding process is best with Nextiva. The Call Path design is easiest with LogMeIn

The overall is between Nextiva and 8x8, with 8x8's biggest issue being e911 routing issues, and all the services that require extra fees or licenses that others provide free of charge.

We had a traditional phone system and the difference in cost and available services was like night and day. There is no contest there.

The 8X8 solution will give you the benefit of less cost, more stability, more value, better QOS, and a happy user community.

8X8 is the only product that I have used, so I can not compare

I evaluated all the main competitive offerings and 8x8 seemed to be the best solution in early 2015.

So far, 8x8 has never disappointed us. We were never interested in any other competitor product since we use 8x8.

There is no comparison. Weave gives virtually no control and all changes have to go through them. That is very frustrating and time-consuming.

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I briefly reviewed Mitel's product. While it appeared to be a comparable product to 8x8, I was put off by having to use proprietary hardware. Any system will have a list of compatible hardware (e.g. desk phones, conference phones, wireless phones). Being limited to a small specific list of hardware options made me fear escalating costs for new phones in the future. Having broad options was significant in the decision making process.

8x8 is much better. Lower cost and richer features.

I had to change to another provider due to all the problems with 8x8. The new provider's capabilities are equal to 8x8 at half the cost and I have local support via phone or on-site if ever needed.

We had Fusion Connect which was sparse at best and hard to program. We needed to step it up and get a system that had more features and was easy for us to program ourselves. 8x8 X Series does all of that for us out of the box. We looked at Ring Central and it seemed like they had a bunch of disjointed apps that they said were always being updated. That scared us away since we didn't want our users to constantly having to relearn the product. Nextiva seemed adequate, but had limitations we felt didn't match up to 8x8's features. In the end we made the right choice going to 8x8.

8x8 seemed to be a more established business platform than Vonage, which seemed to still be a little stuck in its consumer roots. We also checked out RingCentral which was pricier and we didn't particularly like the fact that it would have a virtual answer instead of just ringing for the caller.

8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price.