Skip to main content
TrustRadius
8x8 X Series

8x8 X Series

Overview

What is 8x8 X Series?

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can…

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (287)
    9.0
    90%
  • Answering rules (334)
    8.9
    89%
  • Message alerts (322)
    8.7
    87%
  • Directory of employee names (292)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Return to navigation

Pricing

View all pricing

X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $24 per month
Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.6
Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

8.8
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

9.3
Avg 8.3
Return to navigation

Product Details

What is 8x8 X Series?

8x8’s Experience Communications as a Service (XCaaS) brings customer and employee experience together with contact center, voice, video, chat, and APIs on one cloud-native platform. The 8x8 eXperience Communications Platform™ is a XCaaS platform that optimizes omnichannel customer experience with data-driven insights while enabling employee engagement in a work-from-anywhere world.

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences that drive revenue, cut costs, and optimize operations for the new world of work.

  • An omnichannel contact center solution supporting inbound/outbound interactions for all voice and digital channels.

  • A conversational AI solution for automated self-service experiences with turnkey integrations to other systems to optimize the level of personalization during interactions.

  • A suite of Workforce Engagement Management applications that include native Quality Management and Speech and Text Analytics.

  • Enterprise-grade PBX features that include auto-attendant, voicemail, flexible call flow rules, and number coverage in over 100 countries.

  • Business SMS/MMS and internet fax.

  • End-to-end encrypted video meetings for up to 500 participants for deeper collaboration, supporting a global workforce.

  • Support for informal call queues, such as internal help desks for HR or IT.

  • 1-1 or team chat and private or public chat rooms for faster collaboration between employees.

  • Access via a wide variety of desk phones, mobile and desktop apps, or any web browser.

  • In-depth reporting and robust analytics across all communications for IT admins and lines of business.

  • Unified administration capabilities for license management, number porting, provisioning, and configuration.

  • Streamlined workflows with a shared integration framework to embed communication features into productivity tools like Microsoft Teams or business apps like CRM and service management systems.

  • An API library with no-code and low-code technology used to customize digital channels to engage with customers.

  • Composed, personalized experiences for key organizational roles, such as contact center agents, supervisors, IT administrators, and receptionists, to boost user productivity.

  • Progressive, multi-modal communications with a financially-backed 99.999% uptime SLA for UCaaS and CCaaS.

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

8x8 X Series Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.

8x8 X Series starts at $24.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(683)

Attribute Ratings

Reviews

(1-25 of 254)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We selected 8x8 X Series over GoTo Connect because we needed a platform that could support the needs of our growing business. We also needed a platform that offered a wide range of features, including unlimited calling, video conferencing, and call recording. Additionally, We were impressed with 8x8 X Series's user-friendly interface and reliable performance.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
RingCentral seems to have a better feature set and more options to expand on services where 8x8 falls short. We selected 8x8 based on our vendor recommendation at the time but are looking into possibly moving to Ring Central after some additional evaluation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Spectrum Business (part of Charter Communications)
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
8x8 provided more features and customization than Ooma Office, as well as a better phone selection. We tried Ooma Office before turning to 8x8, and while it worked fine, my colleagues here did not like the way calls could be parked/transferred/managed through their phones. They prefer the way 8x8's Polycom phones work.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Many SaaS platforms offer very much a simialr product-base, however we have found, 8x8 fits a BPO Contact Centre environment extremely well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
When our company decided to transition 8x8 was the first choice we decided to go with. We also sat in for demos of ring central but ultimately decided to go with 8x8 due to the positive experience with the onboarding staff.
Score 8 out of 10
Vetted Review
Reseller
We have previously used Avaya phone systems. This is an initial upfront cost where you must by the handsets plus the networking equipment. With 8x8 we still did have the upfront costs of the handsets as we did not have compatible devices, but we are not locked into Avaya phones.
Score 10 out of 10
Vetted Review
Reseller
We trialled other VOIP solutions but found 8x8 to be the best performing solution for our needs and for the needs of our customers. It is easily scalable and more affordable than the other options we looked at.

We look forward to building our customer base with 8x8 solutions and sharing the benefits with them.
Return to navigation