A systematic review of 8x8 X series
Talking self training & Demo for self understanding of the application and usage.The Product solves many problems such as its voice for MS …
Starting at $24 per month
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What is 8x8 X Series?
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can…
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Popular Features
- Call recording (287)9.090%
- Answering rules (334)8.989%
- Message alerts (322)8.787%
- Directory of employee names (292)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
X2
$24
Cloud
Per User/Per Month
X4
$44
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
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- Tech Details
- FAQs
What is 8x8 X Series?
8x8’s Experience Communications as a Service (XCaaS) brings customer and employee experience together with contact center, voice, video, chat, and APIs on one cloud-native platform. The 8x8 eXperience Communications Platform™ is a XCaaS platform that optimizes omnichannel customer experience with data-driven insights while enabling employee engagement in a work-from-anywhere world.
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences that drive revenue, cut costs, and optimize operations for the new world of work.
An omnichannel contact center solution supporting inbound/outbound interactions for all voice and digital channels.
A conversational AI solution for automated self-service experiences with turnkey integrations to other systems to optimize the level of personalization during interactions.
A suite of Workforce Engagement Management applications that include native Quality Management and Speech and Text Analytics.
Enterprise-grade PBX features that include auto-attendant, voicemail, flexible call flow rules, and number coverage in over 100 countries.
Business SMS/MMS and internet fax.
End-to-end encrypted video meetings for up to 500 participants for deeper collaboration, supporting a global workforce.
Support for informal call queues, such as internal help desks for HR or IT.
1-1 or team chat and private or public chat rooms for faster collaboration between employees.
Access via a wide variety of desk phones, mobile and desktop apps, or any web browser.
In-depth reporting and robust analytics across all communications for IT admins and lines of business.
Unified administration capabilities for license management, number porting, provisioning, and configuration.
Streamlined workflows with a shared integration framework to embed communication features into productivity tools like Microsoft Teams or business apps like CRM and service management systems.
An API library with no-code and low-code technology used to customize digital channels to engage with customers.
Composed, personalized experiences for key organizational roles, such as contact center agents, supervisors, IT administrators, and receptionists, to boost user productivity.
Progressive, multi-modal communications with a financially-backed 99.999% uptime SLA for UCaaS and CCaaS.
8x8 X Series Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 X Series Video
8x8 X Series Integrations
8x8 X Series Competitors
8x8 X Series Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.
8x8 X Series starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 X Series.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(683)Attribute Ratings
Reviews
(1-25 of 254)Companies can't remove reviews or game the system. Here's why
December 08, 2023
A systematic review of 8x8 X series
8x8 has a 99.999% uptime SLA, and the system is designed with no single point of failure, multiple redundancy and rerouting capabilities
We selected 8x8 X Series over GoTo Connect because we needed a platform that could support the needs of our growing business. We also needed a platform that offered a wide range of features, including unlimited calling, video conferencing, and call recording. Additionally, We were impressed with 8x8 X Series's user-friendly interface and reliable performance.
November 14, 2023
8x8 X Series a good VoIP system
RingCentral seems to have a better feature set and more options to expand on services where 8x8 falls short. We selected 8x8 based on our vendor recommendation at the time but are looking into possibly moving to Ring Central after some additional evaluation.
November 07, 2023
8x8 product review
- Unify Office by RingCentral and from Atos
I am new to 8x8. I am learning the management still.
I am familiar with RingCentral. The management console looks more organized and smoother.
Have not try with Goto. It's too new.
I am familiar with RingCentral. The management console looks more organized and smoother.
Have not try with Goto. It's too new.
November 07, 2023
8x8 X is the Bar, Period !
After using pretty much all of the top competitors including Ring Central 8x8 is a Better Fit not only in reporting and features, but their Customer Service Team is a Dream.
November 03, 2023
Zero Customer Support
price and friend recommendation
November 03, 2023
Happy Camper
November 03, 2023
8 x 8 The New Age Product of Choice!
We selected 8 x 8 because it is a cloud-based system.
November 03, 2023
Medical Office Use
I'm considering going to another provider that provides better customization.
November 03, 2023
Fresh Experince based answers
October 18, 2023
Customer Service that actually listens to the customer!
- Spectrum Business (part of Charter Communications)
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference.
October 18, 2023
8X8 Makes Your Marketing Transcendent!
I have used many other Outbound Calling Apps and 8X8 holds it's own against all of them. Actually it is very Competitive
October 17, 2023
8x8 works well for small offices
8x8 provided more features and customization than Ooma Office, as well as a better phone selection. We tried Ooma Office before turning to 8x8, and while it worked fine, my colleagues here did not like the way calls could be parked/transferred/managed through their phones. They prefer the way 8x8's Polycom phones work.
October 17, 2023
Communication is key
October 17, 2023
Office Manager / Bookkeeper
October 17, 2023
Using 8x8 in a BPO Contact Centre
- RingCentral Contact Center, NICE CXone, Genesys Multicloud CX (discontinued), (EOL) Cisco Cloudcenter and Avaya Contact Center Select
Many SaaS platforms offer very much a simialr product-base, however we have found, 8x8 fits a BPO Contact Centre environment extremely well.
October 13, 2023
8x8 Great features & Cost Effective
8x8 was much better and more reliable. Of course none of the VOIP systems will work if you have bad or slow internet.
October 12, 2023
Team Collaboration Inducer
- Zoom
Better features and ease of meetings
October 12, 2023
Better Solutions Available - Wasn't Worth the $$
- 8x8 Contact Center and 8x8 Meet (discontinued)
At that time, it was the solution the 8x8 team had suggested. We had an account manager who had recommended using 8x8 Contact Center for our needs.
October 12, 2023
MADE OUR SMALL BUSINESS FUNCTION LIKE A MID SIZE
we had fax servise integrated into our scanner , printer. more often than not faxes would fail causing a delay in care
October 12, 2023
A Good Value That Supports Your Team
October 12, 2023
8x8 works well for our agency
Costs were much less than Microsoft. Integration with MS Teams was a key feature our agency needed.
October 11, 2023
Exceeded expectations, 100% would recommend!
When our company decided to transition 8x8 was the first choice we decided to go with. We also sat in for demos of ring central but ultimately decided to go with 8x8 due to the positive experience with the onboarding staff.
October 11, 2023
8x8 - a remote workers dream
We have previously used Avaya phone systems. This is an initial upfront cost where you must by the handsets plus the networking equipment. With 8x8 we still did have the upfront costs of the handsets as we did not have compatible devices, but we are not locked into Avaya phones.
October 11, 2023
An excellent solution with lots of features and significant advantages to legacy on-prem systems
We trialled other VOIP solutions but found 8x8 to be the best performing
solution for our needs and for the needs of our customers. It is easily
scalable and more affordable than the other options we looked at.
We look forward to building our customer base with 8x8 solutions and sharing the benefits with them.