8x8 X Series (Formerly Virtual Office) Reviews

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Score 7.4 out of 100

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Reviews (1-25 of 82)

Andy Taylor | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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Alternatives Considered

We previously used RingCentral for our cloud-based VOIP system. The problem with RingCentral was that the call quality was not very good (there was a little bit of a lag time) and they had quite a bit of downtime. (This was several years ago, so this might have all changed by now.) I also appreciated that--at that time--all of 8x8's tech support was very good, while RingCentral's was not. Now, however, 8x8's tech support is on about the same level as RingCentral's was.
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Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Alternatives Considered

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Alternatives Considered

We narrowed the field to Ooma Office, Ring Central, Vonage and 8x8 based on features sets and costs. We performed onsite evaluations of the two least expensive options which were Ooma Office and 8x8. The 8x8 system was the clear favorite of our staff, it has a much broader feature set with superior configurability and I felt very comfortable with the remote management features.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Alternatives Considered

We were referred to 8x8 by a business credit coach. It has been great for business credit, for customer management, cold calling, and managing incoming calls and texts. It has worked very well for us in many unexpected ways, and we are very happy with the product.
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Feature Scorecard Summary

Hosted PBX (56)
7.9
Multi-level Interactive Voice Response (IVR) (50)
8.1
User templates (53)
7.1
Call reports (77)
7.5
Directory of employee names (77)
8.5
Answering rules (97)
8.4
Call recording (78)
8.7
Call park (77)
8.3
Call screening (70)
8.9
Message alerts (90)
8.9
Video conferencing (33)
7.8
Audio conferencing (64)
8.4
Mobile app for iOS (76)
7.6
Mobile app for Android (53)
7.5

About 8x8 X Series (Formerly Virtual Office)

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—Virtual Office desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series (Formerly Virtual Office) Features

Cloud PBX Features
Has featureHosted PBX
Does not have featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Has featureVideo screen sharing
Has featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

8x8 X Series (Formerly Virtual Office) Integrations

G Suite, Slack, Zendesk, Okta Workforce Identity, NetSuite, Desk.com, Bullhorn CRM, Salesforce Sales Cloud, Skype for Business (formerly Lync)

8x8 X Series (Formerly Virtual Office) Competitors

8x8 X Series (Formerly Virtual Office) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

8x8 X Series (Formerly Virtual Office) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android