8x8 X Series (Formerly Virtual Office) Reviews

We previously used RingCentral for our cloud-based VOIP system. The problem with RingCentral was that the call quality was not very good (there was a little bit of a lag time) and they had quite a bit of downtime. (This was several years ago, so this might have all changed by now.) I also appreciated that--at that time--all of 8x8's tech support was very good, while RingCentral's was not. Now, however, 8x8's tech support is on about the same level as RingCentral's was.

Teams is useful for sharing files and for group chats and cloud file sharing. Phone call quality is better on 8x8, volume of calls is easier to handle on 8x8 platforms.

I have not used other services in the last 10 years.

It meets our needs perfectly and costs less than we were paying for regular phone service, since we were utilizing so many voicemail boxes.

Pricing point and features.

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.

I have not used any other products and don't intend to.

only used the phone system

Have not shopped in years but have the perception that 8X8 is top in its class and have found no need to compare.

8x8's interface is better, app more stable, and the overall service is also more stable.

My boss is the one who selected this service - however, I support his decision based on the quality I've seen while using it.

We had 8x8 when I began my employment here under the previous owner, then transferred the account to the new owner.

I haven't used any other 8x8 products.

I don’t recall the other companies I called but 8x8 was by far the best fit for a small business.

It's great because it eliminates [the need to have] an old school landline.

Have not used so cannot compare.

I find that 8x8 is a well-run company that provides our small firm a great value in terms of services offered and competitive pricing.

I haven't used any other services.

I didn’t actually compare any other products as this was recommended highly by a trusted colleague; however, there was no option to select none.

Ooma Office was used by our office before 8x8. The service is not reliable with no app support.

n/a

None. It was the first service like this.

We narrowed the field to Ooma Office, Ring Central, Vonage and 8x8 based on features sets and costs. We performed onsite evaluations of the two least expensive options which were Ooma Office and 8x8. The 8x8 system was the clear favorite of our staff, it has a much broader feature set with superior configurability and I felt very comfortable with the remote management features.

We were referred to 8x8 by a business credit coach. It has been great for business credit, for customer management, cold calling, and managing incoming calls and texts. It has worked very well for us in many unexpected ways, and we are very happy with the product.