8x8 review by new user
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(721)Attribute Ratings
- 9.8Likelihood to Renew
- 9.2Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.8Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.6Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(126-150 of 261)Companies can't remove reviews or game the system. Here's why
February 03, 2021
8X8 needs some improvement
I selected 8X8 because of the ease of using the VOIP system. Lot's of great features like adding additional phones from another location and to have all the phone answering options. However, the answering options are not user friendly and I normally need to call customer service. The voice quality is normally good.
February 03, 2021
8x8 from Quoting to Implementation
It's right up there with Nextiva. The on-boarding process is best with Nextiva. The Call Path design is easiest with LogMeIn
The overall is between Nextiva and 8x8, with 8x8's biggest issue being e911 routing issues, and all the services that require extra fees or licenses that others provide free of charge.
The overall is between Nextiva and 8x8, with 8x8's biggest issue being e911 routing issues, and all the services that require extra fees or licenses that others provide free of charge.
February 03, 2021
8x8 allows us to work seamlessly from work, home or any other location including in a vehicle on the road.
We had Fusion Connect which was sparse at best and hard to program. We needed to step it up and get a system that had more features and was easy for us to program ourselves. 8x8 X Series does all of that for us out of the box. We looked at Ring Central and it seemed like they had a bunch of disjointed apps that they said were always being updated. That scared us away since we didn't want our users to constantly having to relearn the product. Nextiva seemed adequate, but had limitations we felt didn't match up to 8x8's features. In the end we made the right choice going to 8x8.
February 01, 2021
8x8 review
We had a traditional phone system and the difference in cost and available services was like night and day. There is no contest there.
January 29, 2021
7 years with 8x8 and overall happy
I've shopped others and some are more and some are less. Most have the same features. In our industry, many aren't using 8x8 anymore but I never had a need to change.
January 28, 2021
My 8 X 8 review
Their cost versus feature value is tops.
January 23, 2021
8x8 is About 80% Great
8x8 seemed to be a more established business platform than Vonage, which seemed to still be a little stuck in its consumer roots. We also checked out RingCentral which was pricier and we didn't particularly like the fact that it would have a virtual answer instead of just ringing for the caller.
January 18, 2021
8x8 UcaaS Review
8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price.
January 13, 2021
8X8
8X8 is the only product that I have used, so I can not compare
December 20, 2020
Transitioning to 8x8 and the experiences thusfar
We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
December 14, 2020
8x8 | A great and low-cost phone solution for every company.
I evaluated all the main competitive offerings and 8x8 seemed to be the best solution in early 2015.
So far, 8x8 has never disappointed us. We were never interested in any other competitor product since we use 8x8.
So far, 8x8 has never disappointed us. We were never interested in any other competitor product since we use 8x8.
November 29, 2020
8x8 Review: Satisfied overall, recommend oveall, Improvements made, Improvements needed
8x8 [X Series (Formerly Virtual Office)] was more flexible with regards to having a mixed environment than RingCentral. It is less expensive and requires less IT skill than operating a Cisco phone environment. It offers better traditional desk-based and computer based phone functionality than Microsoft solutions.
November 10, 2020
Good Product with So-So Support
- Cisco Unified Communications Manager (Call Manager) and RingCentral
8x8 has a considerably lower upfront cost and is much easier to manage than an in-house VOIP system, such as Cisco UCM.
In my case the subscription cost was less than RingCentral.
In my case the subscription cost was less than RingCentral.
November 05, 2020
8x8 Rocks
I found 8x8 to be much more versatile than YouMail, especially since 8x8 provides multiple access and use options, whereas YouMail was more of a mobile phone solution - it was clumsy with desktop use as well as with laptops.
.Also, 8x8 offered much more features for the cost.
November 04, 2020
Extremely pleased with 8x8 and its robust feature set.
- Weave
There is no comparison. Weave gives virtually no control and all changes have to go through them. That is very frustrating and time-consuming.
October 16, 2020
8x8 X Series Is Easy To Set up and Had Powerful Features
- OfficeSuite UC (formerly Broadview)
OfficeSuite is a very easy system to use, and is better at allowing users to sort by different fields. 8x8 provides a one stop shop for setting up a user. When you create their extension you are also creating their user profile. The ability to port numbers in the Admin Console is huge, and works really well. The LNP team is excellent!
October 15, 2020
Small manufacturing company finally jumped into the 21st century
I briefly reviewed Mitel's product. While it appeared to be a comparable product to 8x8, I was put off by having to use proprietary hardware. Any system will have a list of compatible hardware (e.g. desk phones, conference phones, wireless phones). Being limited to a small specific list of hardware options made me fear escalating costs for new phones in the future. Having broad options was significant in the decision making process.
October 08, 2020
Meets Our Needs
We chose 8x8 because the price was lower. We also used to have hard-line phones, but when our company went remote, that didn't make sense anymore. I don't remember what company that was. They didn't have a good VOIP service and the prices were very high. We chose 8x8 for the price and positive ratings.
October 07, 2020
Not a good solution for small business
Score 1 out of 10
Vetted Review
Verified User
I had to change to another provider due to all the problems with 8x8. The new provider's capabilities are equal to 8x8 at half the cost and I have local support via phone or on-site if ever needed.
October 05, 2020
Easy to use and a time-saver!
We had traditional phone lines prior to 8x8 and this made it so much easier.
August 27, 2020
Great product!
I haven’t used any similar products in my current or previous jobs. 8x8 was something new for me 5 yrs ago and I love it and can’t imagine anything better. Virtual office is super easy to use and is a great tool with connecting to our team, staff, and customers. Our vendors also love contacting us knowing that there will be no issues and/or delays with the call and sound quality.
August 25, 2020
8x8 X Series Review
We utilize the 8x8 Virtual Contact Center as well. However, setting up these accounts is torture. I have to configure each new Service or Parts tech to be added to the call queue. When performing this configuration, one of the most painful parts is each tech has to have 2 phone numbers. Without both numbers, the routing will not work properly.
I did not (and would not have) select this solution for our business. It was already in place when I started. We're awaiting the end of our "airtight" contract so we can move to an enterprise solution.
I did not (and would not have) select this solution for our business. It was already in place when I started. We're awaiting the end of our "airtight" contract so we can move to an enterprise solution.
August 24, 2020
Great!
Many years ago I used a Cisco IP or "soft" phone. It was very similar, but 8x8 is newer and certainly has more quality features.
No experience.
August 16, 2020
8x8 X Series Review
No suggestions as I haven't evaluated others.