8x8 review by new user
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
Starting at $24 per month
View PricingOverview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(721)Attribute Ratings
- 9.8Likelihood to Renew
- 9.2Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.8Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.6Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(151-175 of 261)Companies can't remove reviews or game the system. Here's why
August 14, 2020
Useful for a small business in many ways
I cannot remember why I chose 8x8. All that I know is that when a competitor (Atlantic Broadband, for instance) hears that I'm using 8x8 they disappear rapidly. Over the years (and I think my estimate of 10 is low), I've found 8x8 to be a great advantage in business and life.
August 14, 2020
Full-featured phone system at a low price point
- MiCloud Connect (formerly ShoreTel) and Skype for Business (formerly Lync)
8x8 offers similar features to the ShoreTel system we used before we relocated. Not all of the features stack up to the quality of the ShoreTel system, but with the price point as low as it is for 8x8, it provided the features we required without a major investment in system hardware. Between ShoreTel and 8x8, we tried Microsoft Skype for Business with their "phone system." While some of the features were present, they were disorganized and many of them worked only intermittently. Users could not perform basic voicemail tasks on desk phones as you would expect with a phone system. That's why we decided to move to a different provider, choosing 8x8. 8x8 had better features that actually worked and allowed users to return to using their desk phones as most of them prefer to do. We chose 8x8 because it was well-reviewed, had a low cost of entry and ongoing cost of ownership, and had the features we needed.
August 13, 2020
8x8 will keep you in touch!!
Much easier to implement new extensions, includes all the feature and apps on the basic X2 license.
June 22, 2020
8x8 - Not a fan
Score 1 out of 10
Vetted Review
Verified User
RingCentral was more expensive so I thought 8x8 would save me money.
May 20, 2020
Everything that was promised and more
Significantly cheaper than other services and overall a more pleasant customer service and sales experience.
May 18, 2020
8x8 X Series Review
Score 1 out of 10
Vetted Review
Verified User
By far Teams includes more features than 8x8 could offer. They also offer their services at a much more cost-effective price, about 5 dollars per user less than 8x8.
The main choice for me was simplicity and cost. I'm a small business, so being able to get a fax line and a cell line with all the associated features for such a low cost and have it work reliably was just an amazing asset. This was completely worth the investments and within the range of affordable for me.
OOMA Business: calls frequently dropped. Poor call quality. Sporadic service outages.
May 15, 2020
Works exactly as advertised.
This is our first interaction with 8x8.
May 14, 2020
Good experience so far!
We selected 8x8 X Series as a result of good sales demo, competitive pricing, strong reviews, and a referral from IT company we use.
As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
We replaced Allworx phone system. It did the job, but the new 8x8 X Series system is great. The added feature for sending and receiving text messages is awesome. The ability to change settings and the ease of this is great.
May 08, 2020
Labor intensive for the low price
I selected 8x8 X Series from a referral from another agent. The price fit my budget and they gave 2 months' free on the installation. Hopefully, the initial frustration I experienced with the long installation and back and forth calls will eventually pay off with sales for my business now that the system seems to be working.
May 08, 2020
8x8 X Series Review
We switched from RingCentral because of the cost savings and better reviews
May 08, 2020
8x8 X Series Work-From-Home Strong
8x8's management interfaces are much more user friendly and intuitive compared to Ring Central.
You can setup just about anything in minutes with 8x8 where in Ring Central you would still be searching their menus.
We used an IP Phone solution from Windstream, which was purchased over 10 years ago. It was difficult to maintain, had no mobility options, or even a mobile application. That system was never updated with new features or functionality. To be blunt, we were sold a product and then the vendor disappeared. $1000s invested and left disappointed. The 8x8 X Series changed all of that in a matter of days.
8x8 was far less expensive
May 05, 2020
8x8 X Series review for small virtual company
- Dialpad and Grasshopper
Dialpad seemed too basic and Grasshopper used too much bandwidth. Also, customer support at both of these was really pretty pathetic.
May 05, 2020
8x8 for a small a non-profit organization
8x8 was a replacement for local cable company lines and an older PBX system. We chose it because it was much more price competitive, and allowed us much greater control over call queues, users, and schedules. We also wanted a much more full-featured auto-attendant, that was more flexible than anything we could program on our PBX or get through the hybrid-VOIP system from the local company.
May 03, 2020
The most affordable full-packaged VOIP System
Both systems have their own strengths and weaknesses. RingCentral Meetings is better than 8x8 X Series. Ring Central has Glip and 8x8 does not have that in the X Series. 8x8 has fewer glitches and better technical support than RingCentral.
May 02, 2020
8x8 by Danny
This system is much better. It’s been many years since I have used Vonage or Ring Central, but this system is much better. Yosemite, my rep, is the best. The best feature you have is this guy in your team. Get 100 guys like him and you’re unstoppable. I can’t stress that enough. He’s great.
April 24, 2020
8x8 X Series
Have not used any others before.
April 24, 2020
Simple, inexpensive, and gets the job done
8x8 X Series was one of the most affordable and comprehensive available. They were responsive during the sales and training process and helped walk us through our use case. We thought it was pretty clearly the winner despite a few gaps as mentioned, but those are not major and it works for us.
April 24, 2020
8x8 X Series is a great choice for small organizations
The primary reason that we chose to test 8x8 X Series was the free trial period and the subscription/hardware incentives offered. In all aspects, 8x8 stacked up neck and neck with the other companies we looked into. These offerings pushed them over the top and allowed us to truly evaluate the service to ensure it fit our needs.
April 24, 2020
Great System with many perks for a bargain!
This is our first dealings with a VoIP system.