8x8 X Series

8x8 X Series

Customer Verified
Top Rated
Score 8.3 out of 10
Top Rated
8x8 X Series


What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of...
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Recent Reviews

8x8 is great!

8 out of 10
December 21, 2022
I use 8x8 to contact 4PL warehouses & carriers to make sure deliveries are made on time. Our Success Managers use 8x8 to call clients …
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Beginner user

7 out of 10
December 21, 2022
We use it to communicate all the different departments within the organization and the different communities as well as mobile users.
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (218)
  • Message alerts (254)
  • Answering rules (258)
  • Directory of employee names (221)

Reviewer Pros & Cons

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Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
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View all pricing

8x8 Express


Per User/Per Month



Per User/Per Month



Per User/Per Month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration
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Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.5Avg 8.2

Call Management

Customized phone system settings

8.5Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

8.4Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

8.6Avg 8.3
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Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
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(1-12 of 12)
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Score 9 out of 10
Vetted Review
Verified User
Neither resolved to my satisfaction nor in a timely fashion. I am still awaiting a response regarding three cordless phones that each have hardware malfunctions (all the same model). There have been no alternates, only a recommendation of a rental desktop device, that simply will not fit on the desk provided to the receptionists.
December 16, 2022

8x8 is great

Score 10 out of 10
Vetted Review
Verified User
It was resolved, but it did feel like it took a while to get it resolved. Perhaps that was a "in the moment" type feeling, but I do remember it taking longer than I thought it should.
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