8x8 X Series Reviews & Ratings 2023

Name: Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration
Uploaded: 2018-11-14T15:37:28.000Z
Duration: 2 min 58 s
Description: What is 8x8 X Series?

Overview

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of...

Recent Reviews

At first Glance

5 out of 10

January 26, 2023

We currently use 8x8 for our voip services. The issues that we are running into is the amount of required items needed to implement a new …

Great product for a corporate environment

10 out of 10

January 04, 2023

I am responsible for Maintaining the users and extensions for our Organization.

Overall a good service if you know what you need

9 out of 10

December 28, 2022

We use it to communicate with current and potential clients and to transfer calls to each other at the office. Other uses include: placing …

8x8 multi platform solutions

9 out of 10

December 27, 2022

We use 8x8 as a telephony system for IB &OB calls. Best part of 8x8 is it provides application for desktop and mobile which I believe non …

Excellent price and product!

9 out of 10

December 22, 2022

The 8x8 system offers a seamless remote work environment as the system allows you to work from anywhere without any interruption. The …

8x8 Review by IT Professional

10 out of 10

December 22, 2022

We employ the 8x8 at one of our client's sites as their main VOIP solution, replacing a legacy Panasonic PBX. It's used as both a …

8x8 brings powerful technology to everyday businesses

8 out of 10

December 21, 2022

I take incoming and make outbound calls to clients! Intake about 20-30 calls a day & the problem my agency face are calls being routed …

Excellent Phone Service!

10 out of 10

December 21, 2022

We use 8x8 on a daily basis for both our internal team and our appointment setters/retention team. The options and properties of 8x8 are …

8x8 is great!

8 out of 10

December 21, 2022

I use 8x8 to contact 4PL warehouses & carriers to make sure deliveries are made on time. Our Success Managers use 8x8 to call clients …

8x8 X Series Review

10 out of 10

December 21, 2022

Great for a busy professional to manage calls and chats, video conference

Works n All 8x8 Review

10 out of 10

December 21, 2022

We both use it as an inhouse system and also use it to demonstrate to potential customers. It is also resold to our clients providing a …

Beginner user

7 out of 10

December 21, 2022

We use it to communicate all the different departments within the organization and the different communities as well as mobile users.
Severa…

8x8 worth it!

9 out of 10

December 21, 2022

We use VOIP phones with 8x8 work on the computer and mobile devices to communicate internally and externally. We can instant message for …

Reliable. Confidence Provoking. Honest.

9 out of 10

December 19, 2022

We use 8x8 to connect with our partners and clients effortlessly. The X series has a lot of great benefits as well as products to choose …

I love 8x8!!!

8 out of 10

December 19, 2022

I constantly use 8x8 at our workplace for both internal and external communication. Since we are in the transportation industry, there are …

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated

2022

Best Software

2022

Best Software

2022

Best Software

2022

Best of

2022

Popular Features

View all 16 features

Call recording (218)
9.0
90%
Message alerts (254)
8.8
88%
Answering rules (258)
8.3
83%
Directory of employee names (221)
8.3
83%

Reviewer Pros & Cons

View all pros & cons

We have not experienced any outages during my time using it
Cross account communication via extension dialing

KS

Kevin Slaughter

IT Manager

Haven (Hospital & Health Care, 501-1000 employees)

Keep track of users that are no longer in the organization and when they are replaced.
Porting of numbers.

Verified User

Technician in Information Technology

Education Management Company, 201-500 employees

Video Reviews

1 video

Record a review View Playlist

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees

01:51

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Pricing

View all pricing

8x8 Express

$12

Cloud

Per User/Per Month

X2

$24

Cloud

Per User/Per Month

X4

$44

Cloud

Per User/Per Month

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

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Product Demos

Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration

02:58

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.5Avg 8.2

8.2
Hosted PBX
(142) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
10
Multi-level Interactive Voice Response (IVR)
(49) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
8.2
User templates
(156) Ratings
Create and apply batch configurations to multiple users at once
8
Call reports
(198) Ratings
Historical call analysis and trending metrics
8.3
Directory of employee names
(221) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

8.5Avg 8.3

8.3
Answering rules
(258) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
9
Call recording
(218) Ratings
Automatic recording of inbound and outbound calls
8.1
Call park
(206) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
8.2
Call screening
(195) Ratings
Ability to block numbers or send calls directly to voicemail
8.8
Message alerts
(254) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

8.4Avg 8.1

7.8
Video conferencing
(131) Ratings
Built-in video conferencing capabilities
8.3
Audio conferencing
(182) Ratings
Audio conferencing credentials for all employees on system
8.9
Video screen sharing
(80) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
8.8
Instant messaging
(117) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

8.6Avg 8.3

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone

• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure

• Business SMS—Send, receive and track text messages

• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down

• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more

• Online meetings—Collaboration with web, audio and video conferencing

• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Show Unsupported Features

Cloud PBX Features

Supported: Hosted PBX
Supported: User templates
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing
Supported: Video screen sharing
Supported: Instant messaging

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Integrations

Google Workspace
Slack
Zendesk Support Suite
The Okta Identity Cloud
NetSuite ERP
Desk.com
Skype for Business, now part of Microsoft Teams
Bullhorn CRM
Salesforce Sales Cloud

8x8 X Series Competitors

8x8 X Series Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android

Frequently Asked Questions

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Talk are common alternatives for 8x8 X Series.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 X Series are from Small Businesses (1-50 employees).

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December 22, 2022

Excellent price and product!

Verified User

Administrator in Finance and Accounting

Telecommunications Company, 1-10 employees

Score 9 out of 10

Vetted Review

Verified User

Bug Resolution

No

December 19, 2022

Reliable. Confidence Provoking. Honest.

EB

Erika Buncom

Executive Assistant

JCinternational (Think Tanks, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Bug Resolution

Yes

Neither resolved to my satisfaction nor in a timely fashion. I am still awaiting a response regarding three cordless phones that each have hardware malfunctions (all the same model). There have been no alternates, only a recommendation of a rental desktop device, that simply will not fit on the desk provided to the receptionists.

December 16, 2022

8x8 is great

Verified User

Manager in Other

Renewables & Environment Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Bug Resolution

Yes

It was resolved, but it did feel like it took a while to get it resolved. Perhaps that was a "in the moment" type feeling, but I do remember it taking longer than I thought it should.

May 11, 2022