8x8 X Series
Top Rated
8x8 X Series
Starting at $12 Per User/Per Month
View PricingOverview
What is 8x8 X Series?
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of...
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Awards
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Popular Features
View all 16 features- Call recording (218)9.090%
- Message alerts (254)8.888%
- Answering rules (258)8.383%
- Directory of employee names (221)8.383%
Reviewer Pros & Cons
View all pros & consVideo Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
View all pricing8x8 Express
$12
Cloud
Per User/Per Month
X2
$24
Cloud
Per User/Per Month
X4
$44
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration
02:58
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is 8x8 X Series?
8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:
• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
8x8 X Series Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 X Series Video
What is 8x8 X Series?
8x8 X Series Integrations
- Google Workspace
- Slack
- Zendesk Support Suite
- The Okta Identity Cloud
- NetSuite ERP
- Desk.com
- Skype for Business, now part of Microsoft Teams
- Bullhorn CRM
- Salesforce Sales Cloud
8x8 X Series Competitors
8x8 X Series Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Talk are common alternatives for 8x8 X Series.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(532)
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December 22, 2022
Excellent price and product!
December 19, 2022
Reliable. Confidence Provoking. Honest.
Yes
Neither resolved to my satisfaction nor in a timely fashion. I am still awaiting a response regarding three cordless phones that each have hardware malfunctions (all the same model). There have been no alternates, only a recommendation of a rental desktop device, that simply will not fit on the desk provided to the receptionists.
December 16, 2022
8x8 is great
Yes
It was resolved, but it did feel like it took a while to get it resolved. Perhaps that was a "in the moment" type feeling, but I do remember it taking longer than I thought it should.
May 11, 2022
Best product i've used by far
April 08, 2022
8x8 X Series and Customer Service
February 25, 2022
Great product for the price!
June 18, 2021
8x8 was able deliver what they promised.
February 03, 2021
8X8 needs some improvement
Yes
yes but it took a long time
December 14, 2020
8x8 | A great and low-cost phone solution for every company.
Yes
German numbers were categorized wrong, but billing took care of it.
November 08, 2019
Great value, great service!
July 19, 2019