8x8 X Series

8x8 X Series

Customer Verified
Top Rated
Top Rated
8x8 X Series

Overview

Reviews

One and done

7
8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] …

Works ok...when it wants to

6
8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from …

Not great, but hopefully getting better?

1
8x8 X Series is utilized by our entire organization as a soft-phone option. We utilize it as the primary support telephone as well. While …
Read full review

Every Day User of 8x8

7
I use 8x8 X Series daily to make outbound calls, receive calls and send texts. It has made it easy to make calls from my computer no …
Read full review

Honest Product Review!

8
We use it [8x8 X Series] across the whole company. It's a one-stop-shop for all phone, meeting, and fax needs.
Read full review

8x8 [X Series] makes my life easy!

10
We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the …
Read full review

Great Phone!

7
8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer …
Read full review

8x8 [X Series] Not so great

5
Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
Read full review

Great, affordable phone service

10
We receive several calls from our financial institutions. The 8x8 X Series integration allows us to populate the company profile when the …
Read full review

Best service at the best rate

10
8x8 X Series is our primary phone system and it has worked perfectly for all [our] needs. 8x8 X Series is easy to use and we especially …
Read full review

Great Phone Solution

10
We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming …
Read full review

A good experience overall

7
We use 8x8 [X Series] as our primary telecommunication provider, including phone lines and fax lines. It is used by the entire company and …
Read full review

So helpful during the pandemic!

10
The entire office uses 8x8 for our phone system. It's helped us during our remote work because the auto attendant was used to sub for …
Read full review

Popular Features

View all 16 features

Call recording (167)

8.9
89%

Message alerts (197)

8.2
82%

Directory of employee names (168)

8.0
80%

Answering rules (205)

7.6
76%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

8x8 Express

$12

Cloud
Per User/Per Month

X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.2
82%

Call Management

7.9
79%

VoIP system collaboration

7.7
77%

Mobile apps

7.9
79%

Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Integrations

8x8 X Series Competitors

8x8 X Series Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

View all alternatives

Frequently Asked Questions

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

What is 8x8 X Series's best feature?

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.5.

Who uses 8x8 X Series?

The most common users of 8x8 X Series are from Small Businesses and the Real Estate industry.

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why