At first Glance
We currently use 8x8 for our voip services. The issues that we are running into is the amount of required items needed to implement a new …
8x8 X Series
Top Rated
8x8 X Series
Starting at $12 Per User/Per Month
View PricingOverview
What is 8x8 X Series?
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of...
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Awards
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Top Rated
2022
Best Software
2022
Best Software
2022
Best Software
2022
Best of
2022
Popular Features
View all 16 features- Call recording (218)9.090%
- Message alerts (254)8.888%
- Answering rules (258)8.383%
- Directory of employee names (221)8.383%
Reviewer Pros & Cons
View all pros & consVideo Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
View all pricing8x8 Express
$12
Cloud
Per User/Per Month
X2
$24
Cloud
Per User/Per Month
X4
$44
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration
02:58
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is 8x8 X Series?
8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:
• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
8x8 X Series Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 X Series Video
What is 8x8 X Series?
8x8 X Series Integrations
- Google Workspace
- Slack
- Zendesk Support Suite
- The Okta Identity Cloud
- NetSuite ERP
- Desk.com
- Skype for Business, now part of Microsoft Teams
- Bullhorn CRM
- Salesforce Sales Cloud
8x8 X Series Competitors
8x8 X Series Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Talk are common alternatives for 8x8 X Series.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(531)
Attribute Ratings
Reviews
(1-16 of 16)- Popular Filters
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January 26, 2023
At first Glance
- setting up a new line
- creating the auto attendant routing
- licensing basics
December 16, 2022
8x8 is great
- Setting up the call flow for the automated system
December 08, 2022
99.99% uptime, that's 8x8
- mass version updates
October 12, 2022
8x8 X Smooth.
- There are no difficult or cumbersome issues with the 8x8 X.
September 29, 2022
Webner Session with Outstanding Surprises!
- Difficulties in code and expansion link
- Offering more graphics without charge
- Fonts at times are difficult to manage organizing the BEST results requires software
- Color pallet is great - just shading and working with the Fonts leaves a little lacking.
May 11, 2022
Best product i've used by far
- Creating the call tree
- Adding Voice messages etc. to the call tree
February 25, 2022
Great product for the price!
- none are difficult or cumbersome.
- the functions are pretty straight forward.
June 18, 2021
8x8 was able deliver what they promised.
- User Maintenance
- Unable to restrict users from blocking calls
February 03, 2021
8X8 needs some improvement
- some of the video meeting features
- faxing
December 14, 2020
8x8 | A great and low-cost phone solution for every company.
- None
- None for me...
November 08, 2019
Great value, great service!
- none
November 08, 2019
8x8 facilitates business operations!
July 19, 2019
Great step in the right direction.
- setting meetings
- using hangouts link
- chat function
- Resetting any part of the system is time consuming and frustrating.
May 31, 2019
Excellent Communications Platform
- Sending faxes