At first Glance
We currently use 8x8 for our voip services. The issues that we are running into is the amount of required items needed to implement a new …
8x8 X Series
Top Rated
8x8 X Series
Starting at $12 Per User/Per Month
View PricingOverview
What is 8x8 X Series?
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of...
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Awards
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Top Rated
2022
Best Software
2022
Best Software
2022
Best Software
2022
Best of
2022
Popular Features
View all 16 features- Call recording (218)9.090%
- Message alerts (254)8.888%
- Answering rules (258)8.383%
- Directory of employee names (221)8.383%
Reviewer Pros & Cons
View all pros & consVideo Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
View all pricing8x8 Express
$12
Cloud
Per User/Per Month
X2
$24
Cloud
Per User/Per Month
X4
$44
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration
02:58
Features
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Product Details
What is 8x8 X Series?
8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:
• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
8x8 X Series Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 X Series Video
What is 8x8 X Series?
8x8 X Series Integrations
- Google Workspace
- Slack
- Zendesk Support Suite
- The Okta Identity Cloud
- NetSuite ERP
- Desk.com
- Skype for Business, now part of Microsoft Teams
- Bullhorn CRM
- Salesforce Sales Cloud
8x8 X Series Competitors
8x8 X Series Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Talk are common alternatives for 8x8 X Series.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(531)
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Reviews
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December 22, 2022
Excellent price and product!
I was experiencing a problem with a company harassing me but unfortunately, I was unable to block the phone number due to the way our system was set up. The customer service representative worked with me to change the configuration of our system so I was able to block the phone number from the spam caller. The representative was extremely thorough, friendly, and knowledgeable. He tested the system multiple times to make sure it was working properly before disconnecting our call. Ultimately, he fixed the problem because I never received another phone call from the spam company.
December 19, 2022
Reliable. Confidence Provoking. Honest.
Starting a new business, we were faced with a dilemma: Should we employ 8x8 or go with a different leading communications specialist company. Deciding to continue with 8x8 provided less hassle than signing up the first time around. Setting up, choosing a plan, and relievering overall care was immaculate and just about a streamlined system. Very Lovely.
December 16, 2022
8x8 is great
I had changed some of the extensions after one employee left our company. This created a bit a problem with calls not going to the correct people, and people getting calls simultaneously. It took a while to resolve and I had to go to a few different people, but it was eventually resolved, and I now now that if we are to change extensions, it is best to delete the user and then create a new user as opposed to just changing the extensions.
May 11, 2022
Best product i've used by far
At one time, our call center was going through issues where the call in the queue could not be answered and there was a call stuck in the queue for over 24 hrs. 8x8 Support were keeping us udated with all they did, It took about 2-3 days to finally get the fix, but this was a first time they had seen this happen on thier side. Not sure what the issue was as they were able to fix it and we were given a workaround to keep the calls coming and going
April 08, 2022
8x8 X Series and Customer Service
I just started this new job (still new) but I had so many questions to come up from the users of the company. I needed help on everything from just the basic admin stuff to understanding everything else. 8x8, I felt like they held my hand through the process of learning the program. It has been great. They have so many resources available not to forget their webinars that are really insightful to admins still trying to learn the program.
February 25, 2022
Great product for the price!
8X8 is an exceptional service! Over the years, I have seen the support side gain more knowledge and experience. The most recent issue I've encountered was already known by the company and an update was already available to correct the desktop issue. I haven't had to pick up the phone in months! Thank you, 8x8! Time is money. Time is very valuable.
June 18, 2021
8x8 was able deliver what they promised.
We had a PBX outage and they got a war room created and got us running within 2 hours. That was excellent.
February 03, 2021
8X8 needs some improvement
Just recently with a compatibility issue with another program
December 14, 2020
8x8 | A great and low-cost phone solution for every company.
They took a lot of time to get our call queues correctly set up, but 8x8 support is always great.
I elaborated on this in my main review, but I talked about the time when I tried to get my wireless handheld onto the platform, even though it wasn't issued through 8x8. The rep and I spent over 4 hours trying to get it to work and he even worked on it on his own at home and provided me with a solution the following day. He didn't have to do that mainly because that phone wasn't supported any longer and it wasn't listed on their website as an acceptable use case.
November 08, 2019
Great value, great service!
Every support call has been exceptional
November 08, 2019
8x8 facilitates business operations!
Yes. when I called in because I was having some trouble with call forwarding and thought I would need to purchase a new device, a salesperson helped me to solve the problem at no additional cost.
July 19, 2019
Great step in the right direction.
in adding my virtual numbers is easy.
May 31, 2019
Excellent Communications Platform
Whenever I ask for the support team to change the phone numbers of our extensions, I get exceptional support from them. I will ask them if they have a specific area code within their pool of numbers and if they don't they react and find me the closest number to the area code that I am looking for instead of having me look for them.