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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (348)
    8.8
    88%
  • Call recording (300)
    8.7
    87%
  • Directory of employee names (307)
    8.7
    87%
  • Message alerts (336)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(717)

Attribute Ratings

Reviews

(1-22 of 22)
Companies can't remove reviews or game the system. Here's why
Mitch Harris | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sometimes you are able to speak with someone who totally understand what you are talking about without having to explain it multiple times. They do seem very much to care about issues, but many times there is a communication barrier which then takes much longer to complete.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The time was when we were troubleshooting whey a users account was not able to send or receive calls. The customer support representative was able to identify the issue and was able to get this resolved for the employee. We had a happy employee and cusotmers were also pleased because they were able to get their questions answered.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I was experiencing a problem with a company harassing me but unfortunately, I was unable to block the phone number due to the way our system was set up. The customer service representative worked with me to change the configuration of our system so I was able to block the phone number from the spam caller. The representative was extremely thorough, friendly, and knowledgeable. He tested the system multiple times to make sure it was working properly before disconnecting our call. Ultimately, he fixed the problem because I never received another phone call from the spam company.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Starting a new business, we were faced with a dilemma: Should we employ 8x8 or go with a different leading communications specialist company. Deciding to continue with 8x8 provided less hassle than signing up the first time around. Setting up, choosing a plan, and relievering overall care was immaculate and just about a streamlined system. Very Lovely.
December 16, 2022

8x8 is great

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I had changed some of the extensions after one employee left our company. This created a bit a problem with calls not going to the correct people, and people getting calls simultaneously. It took a while to resolve and I had to go to a few different people, but it was eventually resolved, and I now now that if we are to change extensions, it is best to delete the user and then create a new user as opposed to just changing the extensions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
At one time, our call center was going through issues where the call in the queue could not be answered and there was a call stuck in the queue for over 24 hrs. 8x8 Support were keeping us udated with all they did, It took about 2-3 days to finally get the fix, but this was a first time they had seen this happen on thier side. Not sure what the issue was as they were able to fix it and we were given a workaround to keep the calls coming and going
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I just started this new job (still new) but I had so many questions to come up from the users of the company. I needed help on everything from just the basic admin stuff to understanding everything else. 8x8, I felt like they held my hand through the process of learning the program. It has been great. They have so many resources available not to forget their webinars that are really insightful to admins still trying to learn the program.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
8X8 is an exceptional service! Over the years, I have seen the support side gain more knowledge and experience. The most recent issue I've encountered was already known by the company and an update was already available to correct the desktop issue. I haven't had to pick up the phone in months! Thank you, 8x8! Time is money. Time is very valuable.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I elaborated on this in my main review, but I talked about the time when I tried to get my wireless handheld onto the platform, even though it wasn't issued through 8x8. The rep and I spent over 4 hours trying to get it to work and he even worked on it on his own at home and provided me with a solution the following day. He didn't have to do that mainly because that phone wasn't supported any longer and it wasn't listed on their website as an acceptable use case.
Daniel Herrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Whenever I ask for the support team to change the phone numbers of our extensions, I get exceptional support from them. I will ask them if they have a specific area code within their pool of numbers and if they don't they react and find me the closest number to the area code that I am looking for instead of having me look for them.
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