8x8 review by new user
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
Starting at $24 per month
View PricingOverview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(721)Attribute Ratings
- 9.8Likelihood to Renew
- 9.2Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.8Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.6Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
December 28, 2023
8x8 Best U.S VoIP Provider
We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!
- Easy
- Quick
- User Friendly
- Manageable
- Easy to use
- Easy to configuration
- No other comment
100%
10.0
100%
10.0
N/A
N/A
100%
10.0
- User Friendly
- Easy to use
- Easy to configure
Managing it's Admin console part and Configuring is easy after procuring new license or Polycom phone. I myself has done. Best thing is we can claim phone numbers as per the choices. It is user friendly, fast and Quick.
Project Managers, Sales Team
12
I Manage the Admin Console.
- Mobile App
- Desktop App
- Hard Phones
- For Best Service
- Best Service
No
- Ease of Use
User Friendly, Easy to manage
It depends..
- Implemented in-house
No
Change management was a big part of the implementation and was well-handled
- No
- Online Training
Yes, Training Module is available in Training.
Yes - we have customized the interface extensively
Claimed phone number, registered device, created Ring group and all are easy.
Auto Attendant created and uploaded External/Internal voice file
Not yet
No
Yes few months back, regarding Auto Attendant
- User Friendly
- Easy to manage
- No
Yes
Just need to install the Mobile App and login as per the credential
- File import/export
- Single Signon
Speech to Text, works really well.
Please choose 8x8 Only.
As a Good Customer and we have extended more licenses, they have discounted in some Polycom Hardphones.
Just get in touch, explain your requirements and they will help you fully with all the responsibilities.
No
- Good and very smooth to use, same as before
No
October 13, 2023
8x8 Great features & Cost Effective
We replaced out analog phone lines and phone system with 8x8 VOIP and saved a considerable amount of money. I do consulting any my largest user is a grocery store with 30+ phones in several locations. The features are amazing and customized per user or department - many options. We chose the Polycom phone that have amazing sound quality. The only drawback with Polycom phones (and maybe others) is that in certain areas you can't hear the phone ring.
- Voice Quality
- Savings
- Many features
- Technical service can be challenging there usually is a communication issue. Tech support is always very pleasant but sometimes just don't get what the issue is. That has been the only downfall with 8x8
90%
9.0
90%
9.0
30%
3.0
90%
9.0
- It paid for itself within 6 months. I believe when we purchased we got incredible discounts on the phones themselves.
8x8 was much better and more reliable. Of course none of the VOIP systems will work if you have bad or slow internet.
25
Employees in various departments all use 8x8 as this is our telephone system.
1
basic knowledge of telephone systems and ability to use a computer
- Communication
- Communication
- Communication
- ability to answer office phones on their cell phones
- None that I am aware of for our particular use
Yes
Analog phone lines with a key system behind it.
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
- Other
Features and cost.
There is no need to change anything, I like the system, works well, many features and great reporting. If I had to do it again, I would evaluate the same way - ease of use, cost and features.
- Third-party professional services
This party programmed it, I trained staff.
No
Change management was minimal
- None actually
- Online Training
- In-Person Training
Before you buy anything make sure whoever is going to implement it knows exactly what you want, discuss all needed abilities with them so it's set up correctly.
No - we have not done any customization to the interface
No - we have not done any custom code
none.
No, I am not aware of this "premium support" and no one has ever said anything about it.
Sometimes you are able to speak with someone who totally understand what you are talking about without having to explain it multiple times. They do seem very much to care about issues, but many times there is a communication barrier which then takes much longer to complete.
- Pretty much all of them
- unless you know how to bypass their "advertising" when you are obtaining your voice mail, it is MOST irritating to have to listen to 8x8 advertising an option EVERY time you want to listen to your voice mail. I have complained about this but they won't do anything about it, they did tell me how to bypass it, but that becomes an additional training issues for staff.
Yes
It works great
- using cell phones with some extensions
The only integration we are using is the ability to use cell phone in conjunction with office extensions. It was simple.
May 11, 2022
Best product i've used by far
Since switching over to 8x8 from Broadview 8x8 is one of the best products I have used. Easy to learn and train people on. You can do everything within one. Support from 8x8 has also been great and responsive. They are prompt in getting back to us when support is needed. Most of the folks in our organization love the product.
- Text
- Calling is clear and crisp
- Meetings are easy to join & establish
- After using our previous product, 8x8 is such an improvement, I can't think of anything negative to say at this time
76.66666666666667%
7.7
94%
9.4
100%
10.0
85%
8.5
- Uptime has been exceptional, the company as a whole has not been completely down since we acquired 8x8
- People were hesitant to use at first, but once they got the hang of it, love it
- communications are very clear and crisp
400
It's a community health care environment. We have a call center that takes all incoming and out going outside calls. It's critical for our company's phone system to be stable and up and running all of the time to best serve the community and patients. With the exception of one time when we first went online, 8x8 was never the cause of our down time and has been rock solid since "Go Live"
4
The people supporting our 8x8 platform consists of 4 people, these are the same people that support our IT needs. A basic knowledge of the software and the Windows Control panel is pretty much all that is needed. In the more complex issues, we would submit a request to 8x8 support
- Up time
- Clarity
- Very stable across all our sites
- Video conferencing
- Plug in to Outlook to merge contact list
- Easier than expected to support
- Telehealth
- Mobile phone accessible and usage
Yes
Broadview, They were terrible, On a weekly basis we needed to reboot the phones because they were in a suspended state or not working. They would loose network connections. It would take 2 of our guys hours to go around the company and reboot these random phones. It would not alway be the same ones. Support was not helpful as they were contacted several times
- Price
- Product Features
- Product Usability
- Product Reputation
We are a none profit so we were able to get a good deal on the product that I know of. We did our homework before we did the transfer and 8x8 beat out the other choice due to it's simplicity of the product platform and the reviews were outstanding
Seeing we are satisfied with the product at hand, I don't think we would have to or need to change a thing. Either we got lucky, or 8x8 has a great product that rarely needs maintenance
- OfficeSuite UC (formerly Broadview) and RingCentral Contact Center
8x8 Beat Ring Central price by a large margin and offered more than what we were looking for.
Braodview was just a terrible product from our expierience, Always had issues with the phone and support. Knowing we are a health care company, and were supposed to have Gold support, They would always go past thier SLA's to get back to us. Several times they needed to reset the "Sill" on thier side for our phones to function correctly
Braodview was just a terrible product from our expierience, Always had issues with the phone and support. Knowing we are a health care company, and were supposed to have Gold support, They would always go past thier SLA's to get back to us. Several times they needed to reset the "Sill" on thier side for our phones to function correctly
- Implemented in-house
Yes
Talking with the implementation support team on 8x8 side was simple, we told them the structure we wanted to use ( call tree etc. ) and they build it on their side, Once that was done they shipped us all the phones and we purchased headsets. We had a staging area with the activation number to match per user. Each phone was activated using the activation code for each user and the phones were deployed at each site where the user would reside. Once the phones booted up there was no issues at all with any of the configurations, a very smooth process. We had two conference rooms set aside for user training and the training was very well received. Everthing from the start went very well. No hiccups that i know of which can't be said for many projects.
- only 2 users didn't match the activation code properly, but that was fixed immediately
- Call Tree had to be changed a few times to include other languages in different parts in the options menu as they were forgotten to be added, Miscommunication
- in-person training
If your implementation team rep is willing to work with you, take advantage of their help, their knowledge goes a long way when trying to complete this project. They were there every step of the way. This was by far the most difficult area of deployment, but once it was done with thier help, it worked like a charm
No - we have not done any customization to the interface
No - we have not done any custom code
No additional customization or customization were done
Yes, because we are in the Health care industry and it is crucial that we are to be up and running at all times. It could be a matter of life and death in certain situations
No
At one time, our call center was going through issues where the call in the queue could not be answered and there was a call stuck in the queue for over 24 hrs. 8x8 Support were keeping us udated with all they did, It took about 2-3 days to finally get the fix, but this was a first time they had seen this happen on thier side. Not sure what the issue was as they were able to fix it and we were given a workaround to keep the calls coming and going
- User creation
- Making phone calls
- Administration
- Creating the call tree
- Adding Voice messages etc. to the call tree
Yes
The intergration of 8x8 work X series on mobile devices is quite easy and people that have it installed on their phone love the hand off feature
I don't have any insight here as this was taken care of by our CIO
Expect freindly support, They will call you back within the time expected within the SLA, they usually will try calling us directly and if we are not reachable, they will email us.
Yes
Yes, the process was seamless. Most of our users never realized we had upgraded
- More options to make changes withing the system
- Channel rerouting
- Didn't know what really what to expect
- More added features and options
No
November 08, 2019
8x8 facilitates business operations!
We are currently using 8x8 as our phone system across the whole organization. We use it to receive, make and forward our customer phone calls. We have 5 different phone sets for our office workers. We have found them to be reliable and consistent.
- Easy to use
- Helpful customer service
- Good communication via email
- Reduce the cost
- Learn about phone upgrades
75%
7.5
94%
9.4
100%
10.0
N/A
N/A
- Helps with operations
- user-friendly newer phones
We had 8x8 when I began my employment here under the previous owner, then transferred the account to the new owner.
4
They are the owner, operations manager, estimator and office manager. Collectively, we are in charge of production, human resources, billing and finances
If we had someone in-house, they would make sure that the phone cords and sets themselves are working efficiently, but we don't have such a person.
- receiving and making phone calls to run our operations
- forwarding calls to our answering service
- receiving voicemails
- enabling out-of-office messages
- N/A. We probably do not use 8x8 to its fullest capacities
- I'm not sure. I would have to explore their services.
Not Sure
- Existing Relationship with the Vendor
we inherited the service from the previous owner.
I would probably get different estimates from other vendors and may consider using another SERVPRO preferred vendor.
- Don't know
- Not sure. The system was in place when I started working here.
- no training
yes. It was easy to learn, but I would recommend formal training
no.
nope.
Yes. when I called in because I was having some trouble with call forwarding and thought I would need to purchase a new device, a salesperson helped me to solve the problem at no additional cost.
- forwarding phone calls
- call conferencing
- setting up voice messages
- n/a
Yes, but I don't use it
- N/A
I don't think we have integrated 8x8 with other products.
- n/a
Not sure
No. No integration to my knowledge.
none. I have not done it.
n/a
no
- n/a
- unsure