8x8 X Series (Formerly Virtual Office) Reviews

It is well suited for our situation. We must have good call quality, and we either don't really need or have other vendors for all the other bells and whistles (conferencing, faxing, etc.). Also, I am tech-savvy, so, fortunately, I don't need to call their tech support often. If any of this doesn't apply to you, then 8x8 is probably not the best solution.

Our off-site employees use the cell phone app to quickly share a phone line and provide coverage for multiple job positions because they can access a shared number in various ways. This ensures that customers can get attention even when the person they are trying to reach is with another client or not on duty.

If you have multiple lines in your office and need to navigate them to different departments without a hassle, 8x8 X Series is your company. The only way I could see NOT using 8x8 X Series is if you have one phone line and not much business to attend to.

Well suited for my business as I may be traveling or in court. I can use my business phone on my personal cell phone and divide business time/personal time as its own set of calls, texts and phone history.

It's most suited for larger offices, and where people are often working from home or on the road. We also appreciate the portability. If we need to move our office location, it's as simple as plugging the phones into the new location with the internet, and we are good to go!

Not great for people looking for full office automation in a large organization.

This service is well suited for any medical professional in a private practice or large organization. You can request a BAA which helps in HIPPA compliance. I manage the account and it is easy to set up the call tree for our office. It is simple to activate different call scenarios, for example, a holiday we can easily switch over our phones to holiday mode.

Sometimes I'm late to work because my daughter's bus is late picking her up. I can relax knowing that my cellphone will ring when the office phone rings via the app.

We are small so it's very straightforward for our office...we don't have an in-house IT dept, so we manage it ourselves. I can only speak to our needs and it meets them well.

Perfect for small to medium size businesses which change rapidly and need to have customization and virtual capabilities

8x8 X Series is perfect for small and medium businesses. I can imagine that a large organization would not be a great fit, as they could likely self-host a phone system for much less, and would probably already have IT staff on hand to handle that.

On a basic level, this system is well worth it. You cannot beat the service quality. I have never had to call with any problems.

It is good for fielding our calls. The software is also user-friendly.

We have multiple office locations and the system works flawlessly in all locations. We are all extensions on the main system.

Best suited for large organizations with multiple locations

I use 8x8 in both of my businesses! You get a lot of bang for your buck. It may be right for every business but it works great for both of my businesses.

8x8 is great for those who need one phone line for multiple locations.

It'd great for anyone...anyone on the go or that wants a phone line without the hassle of a service that forces them into a contract and installation fees.

Customer service and billing issues are a big problem. I am currently a 1 person operation and do not have the time to deal with these issues. I need a system I can trust without every month having to call in and dispute.

8x8 is great for smaller organizations that want what a big corporation has with their PBX system.

Virtual Office is well suited to a chain of locations where the owner is not on-site every day. It allows the owner to do quality control and have direct insight into customer calls remotely. Virtual Office also facilitates a multi-person management team where there may be staggered schedules. It makes it easy to handoff specific calls that require follow up by using the email functionality. Obviously, a good internet provider is key to reliable service, so if that is not available, Virtual Office would be problematic.

The auto attendant greatly helps direct callers to its respective department. Whenever an employee transfers to a new room, we can easily change the extension numbers rather than having to move the physical phones. Copies of voicemails can be sent directly to our email.

8x8 is extremely reliable. I have not had any significant issues with the service over the past 10 years. However, I do have a >100 Mbs internet connection. It has worked very well for me as the owner of a small company. However, my needs are fairly modest. I mainly need a reliable business phone line and voicemail that can reach me on the go.

It is probably best suited to a larger institution with more users, but I am somewhat limited in my analysis. The flexibility is great.

8x8 X Series is perfect for almost any office! It is great for different departments. 8x8 X Series would not be as useful for smaller companies or those who rarely have incoming phone calls.