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8x8 X Series

8x8 X Series

Overview

What is 8x8 X Series?

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can…

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Recent Reviews

Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (292)
    9.0
    90%
  • Answering rules (339)
    8.9
    89%
  • Directory of employee names (298)
    8.8
    88%
  • Message alerts (328)
    8.7
    87%

Reviewer Pros & Cons

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Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

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X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.8
Avg 8.2

Call Management

Customized phone system settings

8.6
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9.3
Avg 8.3
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Product Details

What is 8x8 X Series?

8x8’s Experience Communications as a Service (XCaaS) brings customer and employee experience together with contact center, voice, video, chat, and APIs on one cloud-native platform. The 8x8 eXperience Communications Platform™ is a XCaaS platform that optimizes omnichannel customer experience with data-driven insights while enabling employee engagement in a work-from-anywhere world.

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences that drive revenue, cut costs, and optimize operations for the new world of work.

  • An omnichannel contact center solution supporting inbound/outbound interactions for all voice and digital channels.

  • A conversational AI solution for automated self-service experiences with turnkey integrations to other systems to optimize the level of personalization during interactions.

  • A suite of Workforce Engagement Management applications that include native Quality Management and Speech and Text Analytics.

  • Enterprise-grade PBX features that include auto-attendant, voicemail, flexible call flow rules, and number coverage in over 100 countries.

  • Business SMS/MMS and internet fax.

  • End-to-end encrypted video meetings for up to 500 participants for deeper collaboration, supporting a global workforce.

  • Support for informal call queues, such as internal help desks for HR or IT.

  • 1-1 or team chat and private or public chat rooms for faster collaboration between employees.

  • Access via a wide variety of desk phones, mobile and desktop apps, or any web browser.

  • In-depth reporting and robust analytics across all communications for IT admins and lines of business.

  • Unified administration capabilities for license management, number porting, provisioning, and configuration.

  • Streamlined workflows with a shared integration framework to embed communication features into productivity tools like Microsoft Teams or business apps like CRM and service management systems.

  • An API library with no-code and low-code technology used to customize digital channels to engage with customers.

  • Composed, personalized experiences for key organizational roles, such as contact center agents, supervisors, IT administrators, and receptionists, to boost user productivity.

  • Progressive, multi-modal communications with a financially-backed 99.999% uptime SLA for UCaaS and CCaaS.

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

8x8 X Series Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.

8x8 X Series starts at $24.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(705)

Attribute Ratings

Reviews

(1-25 of 399)
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February 11, 2024

Best Work System By Far.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
8x8 is well suited for our small private practice. Even though we are close to each other, it makes managing and transferring calls effortless. Concurrent calls are also a strong suit. Even if two people are logged into the same user account, being able to answer two lines at the same time and flip between devices is a great feature to have.
February 11, 2024

Great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great for a smaller office in which multiple people can use the phones. It’s a central connection. Great for tech-savvy offices. It's not great if you do not want to use your phone. I am not sure how this would operate in larger offices. Maybe consider this when thinking of a system.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
8x8 X Series is internet-based, so we do not have phone service when the internet goes down. There is no landline or cellular backup. The hardware is very expensive, and we find ourselves replacing cords more frequently than with our old system.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
8x8 is effective as an entry-level application where there are users in multiple different locations/environments. However, its effectiveness is questionable in more involved scenarios, especially in the compliance sector, as well as the difficulty of getting effective support if there are any issues. Another issue we have is the ability to sync with new phones - it rarely takes the first time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Businesses that need a unified communications platform that can support a variety of communication channels, such as voice, video, messaging, and collaboration tools. The subscription-based model saves upfront investment in hardware or software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
8x8 does what it is supposed to do it's a good phone system. We rarely if ever have an outage. It works on all platforms and is pretty easy to setup. Onboarding was pretty easy too.

Where 8x8 falls short is in it's overall feature set. There are areas such as voice mail storage, eFaxing and spam/robo calls where I think they could do better.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are a Phone Driven Business with Remote Staff and need a Reliable Service with Excellent Support and the Ability to provide you with Detail Reports on Everything from a Single Extension or a Company Wide Report in seconds, then do yourself, your staff and your Business a Favor, Hire 8x8 for Exceptional Results!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I had tried another VOip service which only lasted 5 days in our clinic since due to poor representative training they were simply not able to troubleshoot. 8x8 definitely solved this problem and can address our problems easily. However, I do feel that 8x8 is most likely geared toward larger business but there could also be a niche with working with small businesses such as ours. Small independent businesses tend to struggle with service based companies since we usually do not have an IT staff and because we do not represent corporations. Nonetheless, small businesses are loyal and can definitely promote your services within small business owners who otherwise may not have heard about 8x8.
October 18, 2023

8X8 in the work place

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Setting up different call queues and ring groups has helped us direct clients to the correct people in our office. The mobile and desktop app has given us freedom to use our phone system more effectively. We have people wanting meeting codes and passwords for the meeting platform so that it is more like zoom or teams.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think 8x8 can be tailored to any work environment thanks to its customizable nature. However, as I mentioned elsewhere in this review, a lot of features are primarily oriented to call centers or call volume heavy workplaces. Small offices that do not receive heavy call volume may find the system a little complicated at first. However, if they are willing to invest the time and learn the system, it is a great system that lets you tailor it for your needs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
8x8 is our primary communication tool, connecting employees across our head office and various store locations. We rely on its video conferencing feature for all digital meetings within our organization. Furthermore, our HR department finds it exceptionally user-friendly for digital interviews and storing training videos and live demos for future reference. It's a versatile tool that fulfills the needs of different departments and meets all our requirements. The analytics dashboard, especially for our contact center operations, is a standout feature, seamlessly integrating with our CRM system. The mobile app is equally impressive, offering all the necessary features and ensuring smooth communication through calls, texts, and video calls. Its user-friendliness is an added bonus. The app has significantly improved our call routing process, resulting in a more streamlined business operation and cost savings. I highly recommend 8x8 for companies of all sizes – small, medium, and large. Transitioning to the 8x8 communication system facilitates swift communication and provides detailed reporting, making it a valuable asset for any organization.
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