8x8 X Series

With the mobile app, even if I am not outside the office, I will still be able to answer the call, multiple times. It helps me to answer questions from customers!

I think that the 8X8 voice system is adaptable enough to be used in all scenarios. The video conferencing service is better for use where you do the conferencing in-house. The video conferencing functions are a little more complicated to use than Zoom.

Before 8x8, scheduling a meeting you would have to click on a link, type in a bunch of numbers, and go through a vendor for face to face, now with 8x8 it's a one-click solution and everything is at your fingertips. When trying to reach someone in the company quickly, in the past we had to call them, with the texting feature, you can text them a quick message and they can get back to you just as quickly

This system is great for a smaller company, assisting a smaller customer base. Not ideal for a larger company that assists a large customer base.

I highly recommend 8x8 X Series to any organization whether large or small. We are extremely satisfied with the product options, pricing, and ability to grow with our needs on any level.

8x8 X Series is a decent phone system for remote and decentralized teams.

The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

For small business[es] that need a robust PBX package, 8x8 X Series is one of the better products in the market. The phones offered are some of the best, and while aspects such as the online portal can use some work, the product as a whole works well.

8x8 X Series is best suited for Medical offices, Clinics, and Nursing Staff.

We are a small company and 8x8 is probably overkill, but we've tried Grasshopper before and their call quality was worse.

I feel that the 8x8 X Series work desktop app should be able to tie into being capable of sending to desk phone in a better manner. I am finding that some features need to be upgraded for more flexibility like being able to park a call from my computer to my phone call buttons. I love the fact that we can search for an employee within the company to contact them from our 8x8 X Series work desktop app but I don't like the fact that the directory can not be loaded into our desk phone directory so I find I use the computer app so much more.

I work in a scheduling office for a Hospital and it is very nice that I can use 8x8 at home and on my cell phone when needed. I like how it is able to be used anywhere and at all times. I am a supervisor and have 8x8 on my cell phone so my staff is able to get ahold of me if needed when I am in meetings. I also like that my staff and I can use the video chat and share the screen when someone has questions I can look at their screen and help them. The downside that I don't care for is when I am working on my computer and typing and a phone call comes in it will automatically answer that phone call when I am typing. Lots of times I am in a meeting and can not take that phone call and did not want to answer it, but I was typing and it answered automatically.

I am pleased with the time that customer service takes to get back to me. It seems like it is no time at all. The documents that they have online are really helpful as well and up to date. They have great webinars that explain how to do different stuff.

It works great for a contact center. The analytics allows us to analyze performance, but there could be some improvements to allow us to better understand and follow the data.

8x8 has been well suited in any scenario I have used it in, specifically when merging calls for a quick conference.

The good thing about 8x8 is it provides you analytics of how many inbound, outbound, answered/missed calls in a day. Although it doesn't really store calls beyond 1 month and we might need it just to keep track or if we ever need to backtrack a customer's conversation with our agent.

In my experience, transfering calls does not work all the time. We get cut off often, but clients and family can call my direct number if given out.

Well-suited and relatively reasonably priced solution for a small clinic. Allows for job share of admin staff.

Having lines for all staff members is unaffordable but also challenging if a client/patient were to leave a message in the wrong mailbox.

The system works well in most cases, especially if you have a smaller, less complex company. When you start getting into complex call routing through multiple states using auto attendants, call queues, ring groups, etc. it can work fine, but getting a support person with enough knowledge to help can be challenging. Overall, we have a favorable outlook on 8x8, but the support has gotten worse as the years go by. We used to have several points of contact that were dedicated to us, but now we call an 800 number and hope for the best.

We use 8x8 Series in our call center and it works great. Workflow is distributed evenly among operators. It redirects calls when there are experiencing high call volume. You decide its functionality based on your business needs.

8x8 is well suited for the smallest business to a large enterprise for anyone looking to streamline communications, enable a remote/mobile or hybrid workforce, and also anyone looking to upgrade off on-premise technology to an always-on cloud system. 8x8 would not be well suited for businesses with aging infrastructure with outdated data cabling that prefers to have IP desk phones or any hotel/hospitality customers.

I have a very phone-heavy job. I receive calls, texts, and fax every day. This takes a few different programs and puts them into one great experience. I don't have to worry about my phone not ringing or alerting me of a new call. It wouldn't be used to its potential in a fewer communications-heavy job.

It is well suited for busy offices with heavy phone traffic. It is good when calls come into the mainline, not each person's individual line. It is good for offices with remote workers. It is good for offices with various locations. It is not good for areas with poor reception (app) or areas with frequent internet outages.

It's an overall well rounded product that gives every company everything they need to run a successful business via VoIP.

8x8 has given us great flexibility during the COVID-19 pandemic, not only to have our agents for the call center work remotely, but all office employees being able to be loaded 8x8 Work as softphones on computers and smartphones. This gave everyone much-needed flexibility to continue working, no matter where they need to be.