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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

8x8 review by new user

10 out of 10
March 28, 2024
Incentivized
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
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Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (348)
    8.9
    89%
  • Call recording (300)
    8.7
    87%
  • Directory of employee names (307)
    8.7
    87%
  • Message alerts (336)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons
AD
Alecia Dupree
Administrative Assistant
Community Church of God (Religious Institutions, 1-10 employees)
Verified User
Employee in Customer Service
Construction Company, 11-50 employees

Video Reviews

1 video

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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Integrations

8x8 Work Competitors

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

8x8 Work Downloadables

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(722)

Attribute Ratings

Reviews

(101-125 of 408)
Companies can't remove reviews or game the system. Here's why
March 02, 2023

Powerful tools but setup and personalization can be rough

Verified User
Director in Other
Financial Services Company, 11-50 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For companies that have staff with a significant degree of technical knowledge, 8x8 would be particularly well suited. While not that intuitive to use, their system and the "stuff under the hood" does provide an incredibly wide variety of options and personalization.

I don't think it is a particularly great solution for small or micro sized companies. Given the complexity of their system, and the features in 8x8 series X, it may very well be a case of having "to much" that is not really needed.
March 01, 2023

8x8 Series: Great low cost option with limited features

Verified User
Consultant in Information Technology
Architecture & Planning Company, 11-50 employees
Score 4 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
A low cost environment with limited complexity of the setup. The more complex of a setup that is required, the less I would recommend 8x8 Series. It is great for simple set ups. When dealing with PA systems, we have run into issues. We ran into issues with our Auto Attendant could not forward to voicemail of any users and their tech support was unable to assist us in getting the user to be able to forward to voice mail.
February 27, 2023

8x8 Review

Verified User
Employee in Information Technology
Business Supplies & Equipment Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 designed to fit within small organizations and also for corporate businesses. 8x8 function and platform is created to support every aspects of communication within the small organization and corporate businesses. Configuration and changes in voicemail, Auto Attendanct, Ring Grupd, Call Queues, Pagin and etc instantly updates within the 8x8 application.
February 22, 2023

Phone girl

AM
anita mcleod
Receptionist
Frist Pres Church of Ft Lauderdale (Information Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's well suited when transferring calls. Also I can id the callers easier. I call located and transfer to personal cell phone with out being disconnected. But overall the communication is better.
I feel its not really needed for a church. The staff at the church is not very large. The internet could be better.
February 20, 2023

A Good System, but needs improvements

Verified User
Administrative Assistant in Customer Service
Accounting Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Honestly, it's a phone software that can be cumbersome in operation due to the number of clicks necessary to get a call through. On a typical tax season day, I am routing up to 20 calls per hour as well as making calls. I want the ability to efficiently move a call through while providing the same excellent customer experience to all our clients in their years with us. When a call gets dropped because the headset isn't interfacing properly (yes, we have the recommended headsets) sporadically, that means a caller has to call us back or I have to try and find out who they were to call them back. In general, the 8x8 app is working and is a good product. I'd like to see it do better.
February 20, 2023

Perhaps great for call centers, dissapointing for a small business setting.

Geoffrey Hennies | TrustRadius Reviewer
Geoffrey Hennies
Co-founder
Lowthian Design Works (Non-Profit Organization Management, 1-10 employees)
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I suspect 8x8 is a good solution for call centers and larger use cases where a person can be dedicated to managing the system. I however feel they have not been a good solution for a smaller use case such as my clients. Im my experience, we have found configuration cumbersome, support difficult to reach and work with. The user interface may be well designed for a call center with a dedicated person to manage the system and settings, but for a small business needing a reliable phone system it has been lacking. Things like recipeints of calls getting messages "this is likely a scam" and calls getting missed because of misconfigured settings have made it fall short of expectations, especailly for the price. So if you are a call center, disregard this review, but if you are a small business looking for a phone system be prepared for a frustrating experience.
February 08, 2023

8x8 X Series Review - From the eyes of a reseller with 10+ years comms experience

Verified User
Representative in Sales
Telecommunications Company, 51-200 employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
The 8x8 X series is suited to businesses of all sizes ranging from 10 up to 10,000. With the mix and match licence structure, you only pay for the feature set that each individual requires therefore from a cost management point of view, its very precise and easy to manage. Cloud based telephony obviously requires a strong connectivity and robust local network to guarantee quality so if this isn't in place, this is where 8x8 X Series (or any cloud telephony vendor) may struggle
December 28, 2022

Overall a good service if you know what you need

Verified User
Consultant in Other
Consumer Services Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 has some nice options for directing callers and having different phones ring depending on who is away, as well as good options for park and tranfer. More options for cell phone vs desk phone would be nice, including being able to turn off cellphone notifications for calls when sitting in the office. Support it good if you can explain what you need well and understand how the system works, especially for less straight-forward requests, as a few times I had to insist that something can be done while they were saying it can't - and then together we found a solution. Overall, I had a good experience, but some from my organization had a more difficult time with support.

December 27, 2022

8x8 multi platform solutions

Verified User
Engineer in Information Technology
Logistics & Supply Chain Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 is well suited for small to mid size company where there is no requirement for Outbound dialing like Predictive, Progressive, IVR Blast etc.
For IB auto attended features 8x8 is the best platform to have. Call flow designing is really awesome and it easy to use. GUI is very user friendly.
December 21, 2022

8x8 is great!

Verified User
Employee in Other
Logistics & Supply Chain Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have to make calls to countries outside of the United States, so 8x8 is a great tool for that. The caller ID has come in handy as well when I'm trying to avoid telemarketers! It would be pretty cool if 8x8 had a feature similar to cellphones where the caller ID says "Potential spam".
December 21, 2022

8x8 X Series Review

Verified User
Administrator in Corporate
Insurance Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Call center use, and call routing in Queues are great uses for 8x8 X Series. Visibility of current call stats, ability to record calls for accuracy, and provide whisper coaching are also great features.
December 21, 2022

8x8 worth it!

AJ
Adam Jaworski
Information Technology Audit Manager
Wolgast Corporation (Construction, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The company is easy to work with. Software both end user and IT is easy. The web meeting is fabulous and much better than zoom and teams. I discontinued zoom due to the amount of features and the ease of use on 8x8 meetings.
December 19, 2022

Reliable. Confidence Provoking. Honest.

EB
Erika Buncom
Executive Assistant
JCinternational (Think Tanks, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
X series is well suited for strong telephone clarity, ring groups, and text messaging as well as voicemail and faxes. The mobile application allows us to work from home, instead of the office where our desk phones are, and is truly a gem and life-saver.
December 18, 2022

AMAZIING AND EFFCIENT.

JS
Janet Squillante
Office Manager
PINES WEST CHIROPRACTIC, INC. (Health, Wellness and Fitness, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The 8x8 series has been wonderful not only to our company but to our coworkers now. It's a simple yet efficient way of contacting our clients to keep track of their appointments or schedule. Also, it tells us the time and day the client has tried to contact us as well.
December 18, 2022

8x8 = Perfect 10

Verified User
Manager in Professional Services
Education Management Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pretty much if your business still relies on the telephone, 8x8 is a solid choice for you. The service is rock solid, and the fact that you can take it with you everywhere is fantastic. I have users that only use mobile or computer-based apps, while I have other users that have taken handsets home and just plugged them into their home Internet, and everything has worked flawlessly.
December 18, 2022

Love it

DG
Deana Griffin
Case Manager
Canopy cove (Health, Wellness and Fitness, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Unlike having to use a phone line. I'm able to use the 8x8 service to make calls directly from my work computer to help clients and families. I can also fax other treatment facilities information such as records requests. I can also view and listen to voice messages that are transcribed by 8x8.
December 17, 2022

8x8 X Series review

Verified User
Manager in Other
Food & Beverages Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The 8x8 X Series service is well-suited for multiple users. Both the web and application interface are easy to use, and easy to teach to less tech savy users. The customer service is very responsive and helpful. Pricing seems in line with competition. The multiple lines are helpful for dealing with multiple callers.
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