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8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

8x8 review by new user

10 out of 10
March 28, 2024
Incentivized
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
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Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (348)
    8.9
    89%
  • Call recording (300)
    8.7
    87%
  • Directory of employee names (307)
    8.7
    87%
  • Message alerts (336)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Integrations

8x8 Work Competitors

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

8x8 Work Downloadables

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(721)

Attribute Ratings

Reviews

(51-75 of 408)
Companies can't remove reviews or game the system. Here's why
October 11, 2023

An excellent solution with lots of features and significant advantages to legacy on-prem systems

SD
Simon Davies
IT Manager
Flex Managed Services Limited (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Reseller
Likelihood to Recommend
8x8 X Series has been excellent when used to replace old on-premises systems or migrating from other VOIP services. Integration with software such as Microsoft Teams and Microsoft Dynamics is very useful.

Our customers are pleased with the peformance, reliability and scalability of the 8x8 X Series solution.
October 09, 2023

Daily User

Verified User
Employee in Customer Service
Printing Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great when sitting at your desk in front of your computer. No more clunky phones taking up space or leads to tangle :)
Not so quick to answer when you walk away from your desk.
October 09, 2023

8x8 X Series Gets a 10x10 From Us!

Verified User
Account Manager in Customer Service
Insurance Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I can't think of any function that doesn't suit our organization. The ability to work from anywhere and still answer phone calls coming in is great. Being able to message colleagues, use the fax function when working anywhere, and transfer when on the mobile app just like I would in the office is great. Overall, I think this product is well worth the cost. The design helps us be as efficient as possible with minimal effort.
October 06, 2023

A great solution for VOIP

Verified User
Employee in Information Technology
Information Technology & Services Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The best scenario we have used 8x8 for has been for a rural client who was using a mobile phone with patchy signal to make calls to their customers.
We implemented VOIP for them at their site and they can now make calls reliabily and they are incredibly happy with the result.
October 03, 2023

8x8 web app/desk phone user

Wendy Finney | TrustRadius Reviewer
Wendy Finney
Office Manager
EBHA (Mental Health Care, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall 8x8 is a good product. It does seem to do frequent updates. We are very happy with our service representative; however, calling the main customer service line has been problematic. We do go through cycles of missing calls and clients not being able to hear us and then have to uninstall the application and reinstall it to work.
September 05, 2023

If you need a solid phone system, look not further!

Verified User
Representative in Customer Service
Insurance Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 has proven to have excellent quality and service. When we briefly explored a different company for our phone system, the service levels left much to be desired. We would go a week or more without hearing from our account manager on issues we were having, they would schedule calls and then not make them. 8x8 has been the exact opposite, they are on top of things when we need them, we no longer have dropped calls or complaints about call quality, and the system is so easy to transfer calls and direct them where they need to go.
July 28, 2023

Make sure your internet can support this internet based phone system.

Verified User
General Manager in Other
Food Production Company, 11-50 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think it works well for companies like ours (it was recommended by another company) if the company has a good internet system. Many of the calls we receive are dropped and voicemails are intelligible.

The premise is good, and it is nice to be able to turn on and off the app so you are not bothered at home.
July 28, 2023

8x8 offers quality and reliability with a feature set that is hard to match.

Christian Eby | TrustRadius Reviewer
Christian Eby
President
Eby Technology, Inc (Computer & Network Security, 1-10 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
8x8 is well suited for small offices that require a hipaa compliant communications solution within a unified communications platform. Features are easy to setup and maintain. Because of their worldwide presence, sometimes support personnel are hard to understand; however, for the most part nothing every breaks and support is just needed if you can’t figure out how to do something using one of the helpful articles on the website.
This company is also very well suited for the large enterprise. The features they offer can do everything Imaginable, but they are not inexpensive. The quality and features are excellent and well worth the cost. If you’re looking for cheap and minimal quality- this is not the solution.
July 25, 2023

Simple product that is easy to set up

WW
Winston Weber
Sr. Support Technician
Tailored Technology (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 is and will continue to be our choice when it comes to our phone providers. So when it comes to our colleagues, it isn't really an option. They must and will use 8x8 because it is core to our business.
July 25, 2023

Excellent Phone Service!

Verified User
Administrator in Information Technology
Insurance Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is excellent for Auto Attendant when getting our calls directed to the correct department. Ring groups are an absolute most have and makes it very convenient to set up based on departments, it's also very easy to add employees already in the system to add to the ring groups. You just find their name and hit save, it's that easy. It's just as easy to remove someone from ring groups or the entire system should they leave the company. Setting up a new account for someone is very easy and straight to the point with no confusing terms and the auto email for the employee to set up their own password is very easy too. I haven't found a negative scenario with 8x8 yet, the only small thing is sometimes you have to search around to find a certain thing if you don't do it daily (finding the billing for example), but still its not that hard once you click around a few times.
July 24, 2023

A useful product

Verified User
Employee in Human Resources
Mental Health Care Company, 1-10 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It was well suited when I was in need of updating a user's account. Was having difficulties setting it up but when I was in contact with Customer Support, a lot of the issues went away. I believe not appropriate when trying hours to setup a voicemail without it working the first time.
July 22, 2023

Powerful Phone System at a sustained good price.

Fabian Lima | TrustRadius Reviewer
Fabian Lima
Owner
The Law Office of Fabian Lima (Law Practice, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have never felt that 8x8 X Series was inadequate for my firm's needs. I don't know how well it would work in a huge firm setting as I'm just a solo practitioner, but it may be complicated for many users, but I can't say that confidently.
July 21, 2023

8x8 MS Teams Unit

Verified User
Engineer in Information Technology
Industrial Automation Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Best
-Midsize - large company where maybe IT knowledge is not easily reached. System is mostly set it and forget it, does not require upkeep
-Many geographically far locations that often need to transfer a call to each other
July 20, 2023

8x8 X Series phone service is amazing!

Barry Beam | TrustRadius Reviewer
Barry Beam
Vice President of Operations
Applebee's Neighborhood Grill + Bar (Restaurants, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We made the change to 8x8 X Series vs using traditional phones. For us the savings vs a traditional phone makes this a great option. It's easy to set up conference calls and integrates well with your work calendars. You can change your greetings too very easily to suit your needs as the time. It takes some time on the front end to get ready for the change, but for us it's well worth it in the end.
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