8x8 X Series (Formerly Virtual Office) Reviews

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196 Ratings
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Score 7.5 out of 101

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Reviews (1-7 of 7)

Daniel Herrera profile photo
Score 10 out of 10
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Verified User
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10
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Read Daniel Herrera's full review

Feature Scorecard Summary

Hosted PBX (54)
7.9
Multi-level Interactive Voice Response (IVR) (48)
8.1
User templates (51)
6.9
Call reports (74)
7.8
Directory of employee names (75)
8.5
Answering rules (93)
8.6
Call recording (75)
8.9
Call park (73)
8.2
Call screening (67)
8.7
Message alerts (86)
8.8
Video conferencing (32)
7.8
Audio conferencing (62)
8.4
Mobile app for iOS (73)
7.6
Mobile app for Android (52)
7.5

About 8x8 X Series (Formerly Virtual Office)

8x8 Virtual Office promises smarter, more efficient ways to connect with customers and employees. 8x8 says its Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 Virtual Office includes these communication tools:

Virtual Office cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—Virtual Office desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
International Calling—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series (Formerly Virtual Office) Features

Cloud PBX Features
Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Does not have featureVideo screen sharing
Does not have featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

8x8 X Series (Formerly Virtual Office) Integrations

G Suite, Slack, Zendesk, Okta Workforce Identity, NetSuite, Desk.com, Bullhorn CRM (unpublished), Salesforce Sales Cloud, Skype for Business (formerly Lync)

8x8 X Series (Formerly Virtual Office) Competitors

8x8 X Series (Formerly Virtual Office) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

8x8 X Series (Formerly Virtual Office) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android