8x8 X Series

8x8 X Series

Customer Verified
Top Rated
Score 8.3 out of 10
Top Rated
  • VoIP
8x8 X Series

Overview

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of...
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Recent Reviews

8x8 Review

10 out of 10
February 27, 2023
We use 8x8 for communication purpose within our organization. <br>8x8 is really good application to be used within organizations. 8x8 is …
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Verified User
Employee
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (225)
    8.9
    89%
  • Message alerts (263)
    8.8
    88%
  • Answering rules (267)
    8.4
    84%
  • Directory of employee names (230)
    8.4
    84%

Reviewer Pros & Cons

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Verified User
Director in Information Technology
Information Technology & Services Company, 1-10 employees
Verified User
Employee in Customer Service
Hospitality Company, 51-200 employees

Video Reviews

1 video

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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

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8x8 Express

$12

Cloud
Per User/Per Month

X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.6Avg 8.2

Call Management

Customized phone system settings

8.5Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

8.6Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

8.8Avg 8.2
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Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Integrations

8x8 X Series Competitors

8x8 X Series Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Ai Voice are common alternatives for 8x8 X Series.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

 (553)

Attribute Ratings

Reviews

(1-17 of 17)
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December 16, 2022

8x8 is great

Verified User
Manager in Other
Renewables & Environment Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
We have come to rely on 8x8 for a lot of our business. At this point starting over with a new system or provider would be a massive change. While we are a small company we could make that change, however, it would involve a good deal of time, research, and training. Baring any price increase in service we have no reason to look for a different provider. And if we did, they would have a high bar to meet.
October 12, 2022

8x8 X Smooth.

Verified User
Administrative Assistant in Human Resources
Accounting Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product.
May 11, 2022

Best product i've used by far

SM
Steve Morin
IT specialist
CHC (Medical Practice, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
April 08, 2022

8x8 X Series and Customer Service

Verified User
Administrator in Information Technology
Environmental Services Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
I have had nothing but great support from 8x8. Between their chatbot to the documentation
that they have available, I wouldn't want to go anywhere else.
The most important part of not moving any where else would be if we were to go remote. Everyone already has the app on their phone so going remote would be so easy.
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