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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (347)
    8.8
    88%
  • Call recording (299)
    8.7
    87%
  • Directory of employee names (306)
    8.7
    87%
  • Message alerts (335)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(717)

Attribute Ratings

Reviews

(1-24 of 24)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Due to it being an amazing all around VOIP system that is very user friendly, convenient and great UI. We have continually renewed 8x8 since the company started. It also has a great price point considering all it does and the user friendly actions
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The system does what it's supposed to do. Application integration is uncomplicated. User administration and integration is simple. The users are comfortable with 8x8 through their desktop apps or physical phones.
December 16, 2022

8x8 is great

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have come to rely on 8x8 for a lot of our business. At this point starting over with a new system or provider would be a massive change. While we are a small company we could make that change, however, it would involve a good deal of time, research, and training. Baring any price increase in service we have no reason to look for a different provider. And if we did, they would have a high bar to meet.
October 12, 2022

8x8 X Smooth.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have had nothing but great support from 8x8. Between their chatbot to the documentation
that they have available, I wouldn't want to go anywhere else.
The most important part of not moving any where else would be if we were to go remote. Everyone already has the app on their phone so going remote would be so easy.
Daniel Herrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
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