8x8 review by new user
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
Starting at $24 per month
View PricingOverview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(721)Attribute Ratings
- 9.8Likelihood to Renew
- 9.2Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.8Online Training
- 9.2In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.6Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
December 28, 2023
8x8 Best U.S VoIP Provider
We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!
- Easy
- Quick
- User Friendly
- Manageable
- Easy to use
- Easy to configuration
- No other comment
100%
10.0
100%
10.0
N/A
N/A
100%
10.0
- User Friendly
- Easy to use
- Easy to configure
Managing it's Admin console part and Configuring is easy after procuring new license or Polycom phone. I myself has done. Best thing is we can claim phone numbers as per the choices. It is user friendly, fast and Quick.
Project Managers, Sales Team
12
I Manage the Admin Console.
- Mobile App
- Desktop App
- Hard Phones
- For Best Service
- Best Service
No
- Ease of Use
User Friendly, Easy to manage
It depends..
- Implemented in-house
No
Change management was a big part of the implementation and was well-handled
- No
- Online Training
Yes, Training Module is available in Training.
Yes - we have customized the interface extensively
Claimed phone number, registered device, created Ring group and all are easy.
Auto Attendant created and uploaded External/Internal voice file
Not yet
No
Yes few months back, regarding Auto Attendant
- User Friendly
- Easy to manage
- No
Yes
Just need to install the Mobile App and login as per the credential
- File import/export
- Single Signon
Speech to Text, works really well.
Please choose 8x8 Only.
As a Good Customer and we have extended more licenses, they have discounted in some Polycom Hardphones.
Just get in touch, explain your requirements and they will help you fully with all the responsibilities.
No
- Good and very smooth to use, same as before
No
May 11, 2022
Best product i've used by far
Since switching over to 8x8 from Broadview 8x8 is one of the best products I have used. Easy to learn and train people on. You can do everything within one. Support from 8x8 has also been great and responsive. They are prompt in getting back to us when support is needed. Most of the folks in our organization love the product.
- Text
- Calling is clear and crisp
- Meetings are easy to join & establish
- After using our previous product, 8x8 is such an improvement, I can't think of anything negative to say at this time
76.66666666666667%
7.7
94%
9.4
100%
10.0
85%
8.5
- Uptime has been exceptional, the company as a whole has not been completely down since we acquired 8x8
- People were hesitant to use at first, but once they got the hang of it, love it
- communications are very clear and crisp
400
It's a community health care environment. We have a call center that takes all incoming and out going outside calls. It's critical for our company's phone system to be stable and up and running all of the time to best serve the community and patients. With the exception of one time when we first went online, 8x8 was never the cause of our down time and has been rock solid since "Go Live"
4
The people supporting our 8x8 platform consists of 4 people, these are the same people that support our IT needs. A basic knowledge of the software and the Windows Control panel is pretty much all that is needed. In the more complex issues, we would submit a request to 8x8 support
- Up time
- Clarity
- Very stable across all our sites
- Video conferencing
- Plug in to Outlook to merge contact list
- Easier than expected to support
- Telehealth
- Mobile phone accessible and usage
Yes
Broadview, They were terrible, On a weekly basis we needed to reboot the phones because they were in a suspended state or not working. They would loose network connections. It would take 2 of our guys hours to go around the company and reboot these random phones. It would not alway be the same ones. Support was not helpful as they were contacted several times
- Price
- Product Features
- Product Usability
- Product Reputation
We are a none profit so we were able to get a good deal on the product that I know of. We did our homework before we did the transfer and 8x8 beat out the other choice due to it's simplicity of the product platform and the reviews were outstanding
Seeing we are satisfied with the product at hand, I don't think we would have to or need to change a thing. Either we got lucky, or 8x8 has a great product that rarely needs maintenance
- OfficeSuite UC (formerly Broadview) and RingCentral Contact Center
8x8 Beat Ring Central price by a large margin and offered more than what we were looking for.
Braodview was just a terrible product from our expierience, Always had issues with the phone and support. Knowing we are a health care company, and were supposed to have Gold support, They would always go past thier SLA's to get back to us. Several times they needed to reset the "Sill" on thier side for our phones to function correctly
Braodview was just a terrible product from our expierience, Always had issues with the phone and support. Knowing we are a health care company, and were supposed to have Gold support, They would always go past thier SLA's to get back to us. Several times they needed to reset the "Sill" on thier side for our phones to function correctly
- Implemented in-house
Yes
Talking with the implementation support team on 8x8 side was simple, we told them the structure we wanted to use ( call tree etc. ) and they build it on their side, Once that was done they shipped us all the phones and we purchased headsets. We had a staging area with the activation number to match per user. Each phone was activated using the activation code for each user and the phones were deployed at each site where the user would reside. Once the phones booted up there was no issues at all with any of the configurations, a very smooth process. We had two conference rooms set aside for user training and the training was very well received. Everthing from the start went very well. No hiccups that i know of which can't be said for many projects.
- only 2 users didn't match the activation code properly, but that was fixed immediately
- Call Tree had to be changed a few times to include other languages in different parts in the options menu as they were forgotten to be added, Miscommunication
- in-person training
If your implementation team rep is willing to work with you, take advantage of their help, their knowledge goes a long way when trying to complete this project. They were there every step of the way. This was by far the most difficult area of deployment, but once it was done with thier help, it worked like a charm
No - we have not done any customization to the interface
No - we have not done any custom code
No additional customization or customization were done
Yes, because we are in the Health care industry and it is crucial that we are to be up and running at all times. It could be a matter of life and death in certain situations
No
At one time, our call center was going through issues where the call in the queue could not be answered and there was a call stuck in the queue for over 24 hrs. 8x8 Support were keeping us udated with all they did, It took about 2-3 days to finally get the fix, but this was a first time they had seen this happen on thier side. Not sure what the issue was as they were able to fix it and we were given a workaround to keep the calls coming and going
- User creation
- Making phone calls
- Administration
- Creating the call tree
- Adding Voice messages etc. to the call tree
Yes
The intergration of 8x8 work X series on mobile devices is quite easy and people that have it installed on their phone love the hand off feature
I don't have any insight here as this was taken care of by our CIO
Expect freindly support, They will call you back within the time expected within the SLA, they usually will try calling us directly and if we are not reachable, they will email us.
Yes
Yes, the process was seamless. Most of our users never realized we had upgraded
- More options to make changes withing the system
- Channel rerouting
- Didn't know what really what to expect
- More added features and options
No
February 25, 2022
Great product for the price!
I use X series every day. I like the X product as it provides me the capability to keep an eye on my staff and also have the ability to barge, whisper, and listen in on their conversations. This allows me to easily assist my staff while also providing a fast and simple way to speak to a customer if necessary.
- Good software.
- Whisper, barge, listen in.
- Better presence information.
- More customization for ring groups.
N/A
N/A
100%
10.0
N/A
N/A
50%
5.0
- Pricing is good for what we get and how we use it as a product.
4
Upper management, management, customer service representatives.
1
prior 8x8 administrative use
- team communication
- monitoring of tasks
- quality control
- texting customers
- auto outbound dialers
- text message campaigns
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I wouldn't change a thing. I would choose 8x8 again.
None.
- Implemented in-house
No
- easy implementation
- no training
Yes, it is easy to learn on your own. However, our company had an advantage because our admin already had experience with the platform/software.
Sorry, no.
No - we have not done any customization to the interface
No - we have not done any custom code
None.
No because the company felt they did not need it and were more prone to self servicing.
No
8X8 is an exceptional service! Over the years, I have seen the support side gain more knowledge and experience. The most recent issue I've encountered was already known by the company and an update was already available to correct the desktop issue. I haven't had to pick up the phone in months! Thank you, 8x8! Time is money. Time is very valuable.
- transfers
- text messaging
- group voicemails
- none are difficult or cumbersome.
- the functions are pretty straight forward.
Yes
It works great! I use it daily!
None
- SalesForce
none
None at this time.
We had a pretty easy, straight forward sale. Best price and upgrade was offered up front.
Email your account manager with requests. They will follow up promptly.
Yes
Release went smoothly with no delays or negative impacts.
- Supervisory functions
- ability to monitor the customer service delivery to our customers
No
June 18, 2021
8x8 was able deliver what they promised.
We had legacy phone system which always had issues with capabilities and technological changes. 8x8 was able to address all of those issues. On the other hand, we had a mixture of various platforms for logging on, recording, intercom, switchboard, which 8x8 also addressed and were able to collaborate all of those requirements into 1 platform.
- Manageability
- Reliability
- Customer Service
- Cost
- Support
- Cost
- Reliability
100%
10.0
86%
8.6
95%
9.5
100%
10.0
- Cost
- Uptime
2800
ALL
10
Basic IT
- Customer Service
- Reliability
- Cost
- NA
- NA
Yes
Cisco CUCM
- Price
- Product Usability
- Product Reputation
Wont change anything
- Implemented in-house
Yes
We implemented by regions
Change management was minimal
- None
- no training
We got the documents and used them to train ourselves. It was great that way.
Plan your layout and your pbx assignments
No - we have not done any customization to the interface
No - we have not done any custom code
NA
The support that we got was good and the system is reliable enough for us to not spend anymore for Premium Support
No
We had a PBX outage and they got a war room created and got us running within 2 hours. That was excellent.
- Various ways to do things
- User Friendly
- Upload features
- User Maintenance
- Unable to restrict users from blocking calls
Yes
Very well. Flipping calls is one of the best features
- SSO
- CRM
- File import/export
- Single Signon
Plan well before integtrating
We were honest. They were transparent. That worked for us.
Transparency
No
- New features
- NA
No
No
February 03, 2021
8X8 needs some improvement
I am using 8X8 as a VoIP phone. I can use the phone app, physical phone and virtual on my computer. It also integrates with Salesforce which is a great feature. I use the video conferencing and phone extent ion. The customer service has improved and response time as well.
- Voip
- Video Conference
- Salesforce compatible
- Communication
- Staff training
- More video conferencing features
37.5%
3.8
100%
10.0
100%
10.0
50%
5.0
- I like the video conferencing features.
- There is no option for webinar presentation.
- It stopped working with Salesforce.
I selected 8X8 because of the ease of using the VOIP system. Lot's of great features like adding additional phones from another location and to have all the phone answering options. However, the answering options are not user friendly and I normally need to call customer service. The voice quality is normally good.
3
administration and customer retention
I only use the online chat to work with 8x8 issues
- phone integration with Salesforce
- phone extension via voip
- video conferencing
- phone extension to other states
- video conferencing for one on one meetings
- more office extensions
- group webinars
Yes
ooma
- Price
- Product Features
- Prior Experience with the Product
Salesforce integration
Be able to test each service
- Implemented in-house
Yes
phone only and then salesforce integration followed by extension
Change management was minimal
not much to say. It has been the first service i used
- Start up was smooth
- Salesforce integration has been difficult at times
- meetings also had some issued
- no training
most is user friendly but some required tech support
be patient
Some - we have done small customizations to the interface
to answer calls and have a voicemail service. It requires tech support
No - we have not done any custom code
No
I have the regular business 8X8 program and I am not sure if that is considered Premium
Yes
yes but it took a long time
Just recently with a compatibility issue with another program
- phone calls
- phone call recording
- meetings on video
- some of the video meeting features
- faxing
Yes
I works fine on my android
- Salesforce
some times there have been compatibility issues and 8x8 usually works them out
- no
none
talk to the techs first
price
do your research with other vendors
Yes
it was not a good process but the result was
- price
- nothing
No
No