Skip to main content
TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Read more
Recent Reviews

Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
Continue reading

8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
Continue reading

Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
Continue reading

8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
Continue reading

Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (348)
    8.9
    89%
  • Call recording (300)
    8.7
    87%
  • Directory of employee names (307)
    8.7
    87%
  • Message alerts (336)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

View Playlist
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Return to navigation

Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
Return to navigation

Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Integrations

8x8 Work Competitors

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

8x8 Work Downloadables

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(722)

Attribute Ratings

Reviews

(1-24 of 24)
Companies can't remove reviews or game the system. Here's why
July 25, 2023

Excellent Phone Service!

Verified User
Administrator in Information Technology
Insurance Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Users and Roles
60
They use it for answering inbound and making outbound calls so they don't have to give out their personal cell phone number. It is also used for compliance reasons which is what makes the auto-recording a must have. The ring group function is nice as well so we can have the calls directed to the right employee in the right department
July 21, 2023

Great product for a corporate environment

Verified User
Technician in Information Technology
Education Management Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Users and Roles
150
They represent Family Advocates and Neighborhood Center for Families (NCF) coordinators. The business function that they represent is to answer incoming and make outgoing calls to prospective families in need of assistance with education for the Head Start / Early Head Start Programs throughout the counties of Orange, Osceola and Seminole counties.
October 12, 2022

8x8 X Smooth.

Verified User
Administrative Assistant in Human Resources
Accounting Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Users and Roles
10
We have ten employees; one works from home, so she has the app downloaded on her cell phone. She never has any issues, as we never have any issues here at the office either. We are an accounting firm that spends a lot of time on the phone with clients and with the IRS.
May 11, 2022

Best product i've used by far

SM
Steve Morin
IT specialist
CHC (Medical Practice, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Users and Roles
400
It's a community health care environment. We have a call center that takes all incoming and out going outside calls. It's critical for our company's phone system to be stable and up and running all of the time to best serve the community and patients. With the exception of one time when we first went online, 8x8 was never the cause of our down time and has been rock solid since "Go Live"
April 08, 2022

8x8 X Series and Customer Service

Verified User
Administrator in Information Technology
Environmental Services Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Users and Roles
250
The business function that the 250 people represent varies in the department. We have a whole quite a few staff members belonging to accounting. From Accounting, we are the tax people which is a small handful of individuals. Then from the tax group, we have the auditors and lawyers. We also have an IT department. Then we have different inspectors representing all parts of the other different departments.
Return to navigation