8x8 Virtual Office promises smarter, more efficient ways to connect with customers and employees. 8x8 says its Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 Virtual Office includes these communication tools:
• Virtual Office cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—Virtual Office desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• International Calling—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
