8x8 X Series (Formerly Virtual Office) Reviews

Lost sales through missed sales call.

Poor customer experience when support calls couldn't come through.

Couldn't return calls when voicemail wasn't working.

Improved customer service

Better ROI

Easier to use

Return on investment is high.

Phone system has been without issues.

Setting up has been somewhat problematic and time consuming.

Great pricing and calling plan structure

Just takes a lot of time and phone calls to set up

The setup time needed has probably negatively impacted my sales

The number porting process went faster than expected

8x8 X Series was implemented to allow required remote access during the pandemic, but it has effectively changed the way we will do business in the future.

It has allowed us to continue to do business and help customers while our showroom has been closed.

8x8 has cut down total monthly phone system cost by approximately 25%.

We can now work remotely without missing important calls and messages.

We can run many more reports than we could before as to who is calling and when.

Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.

We are just starting but it has saved us quite a bit already.

Ease of training is really good for us.

It is vital to my business.

It is professional and clients don't even know it's VOIP.

Call Recording allows me to review the contents for call with fewer notes.

This has allowed me to cut off the cable company/phone provider because 8X8 has far more features for a bit less money.

ROI is difficult to calculate, but compared to our previous vendor, value is immensely increased.

We have created a customer experience that has given us more business and made us more competitive.

Our employees enjoy using the system vs. being frustrated with it.

Good

Still waiting for refund on phones

Less expensive than phone system

8x8 was a stop gap measure for our business.

It is more expensive than was contractually agreed upon.

They will add months to the terms of the contract to keep you, then charge you a massive fee to terminate.

None

So far it has been a negative impact since it is not working properly.

I have had a number of calls that have been sent directly to voicemail which is frustrating because that could be potential clients calling.

Caller ID was an issue for a while that has since been cleared up, which lead to people not answering my calls.

Easy and best example is that on two separate occasions, the call recording feature was the difference between me having to pay someone a lot of money and them having to refund us a lot of money. Being able to login and download the entirety of a 4 hour call and go through it, really did save me.

Ease of use to handle daily communication needs

Customer support technicians are always available, helpful, and professional.

Inexpensive service

Helped us to navigate the need for remote access to work servers and information, but didn't impact our ability to attend to our needs even if not physically in the office.

Definite cost savings on services, by a margin of 50%.

I am able to be involved with the office faster and easier without additional cumbersome operations (extra phones).

Has given us flexibility in work environment

So far, costs seem reasonable for features and functions.

No longer have phone equipment to support and pay for.

Allowed consolidated communications

Reduced telephone costs

Improved access to staff

Easy to use

Call analytics

Call barging

Increase in sales.

Increase in reps.

Made life easier.

Don’t have to rush into the office.