8x8 X Series (Formerly Virtual Office) Reviews

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256 Ratings
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Score 7.1 out of 100

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Reviews (1-25 of 154)

Kal Wiggins | TrustRadius Reviewer
June 22, 2020

8x8 - Not a fan

Score 1 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Lost sales through missed sales call.
  • Poor customer experience when support calls couldn't come through.
  • Couldn't return calls when voicemail wasn't working.
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William Perdue | TrustRadius Reviewer
May 04, 2020

8x8 for a small a non-profit organization

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • 8x8 has cut down total monthly phone system cost by approximately 25%.
  • We can now work remotely without missing important calls and messages.
  • We can run many more reports than we could before as to who is calling and when.
  • Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
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Mark Ganem | TrustRadius Reviewer
April 21, 2020

An excellent value for the price

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • ROI is difficult to calculate, but compared to our previous vendor, value is immensely increased.
  • We have created a customer experience that has given us more business and made us more competitive.
  • Our employees enjoy using the system vs. being frustrated with it.
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Michael Hutchison | TrustRadius Reviewer
May 18, 2020

8x8 X Series Review

Score 1 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • 8x8 was a stop gap measure for our business.
  • It is more expensive than was contractually agreed upon.
  • They will add months to the terms of the contract to keep you, then charge you a massive fee to terminate.
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Jacob Baldwin | TrustRadius Reviewer
April 24, 2020

8x8 X Series

Score 5 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • I have had a number of calls that have been sent directly to voicemail which is frustrating because that could be potential clients calling.
  • Caller ID was an issue for a while that has since been cleared up, which lead to people not answering my calls.
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Anonymous | TrustRadius Reviewer
May 15, 2020

8x8 - A company that I've been using since 2005 (as an employee) and now through 2020 as a business owner. Services for the cost is unbeatable.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Easy and best example is that on two separate occasions, the call recording feature was the difference between me having to pay someone a lot of money and them having to refund us a lot of money. Being able to login and download the entirety of a 4 hour call and go through it, really did save me.
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Anonymous | TrustRadius Reviewer
June 18, 2020

Small Office Simplified

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Ease of use to handle daily communication needs
  • Customer support technicians are always available, helpful, and professional.
  • Inexpensive service
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Anonymous | TrustRadius Reviewer
May 19, 2020

Everything that was promised and more

Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Helped us to navigate the need for remote access to work servers and information, but didn't impact our ability to attend to our needs even if not physically in the office.
  • Definite cost savings on services, by a margin of 50%.
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Anonymous | TrustRadius Reviewer
May 14, 2020

Good experience so far!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Has given us flexibility in work environment
  • So far, costs seem reasonable for features and functions.
  • No longer have phone equipment to support and pay for.
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Anonymous | TrustRadius Reviewer
May 02, 2020

8x8 by Danny

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Increase in sales.
  • Increase in reps.
  • Made life easier.
  • Don’t have to rush into the office.
Read this authenticated review

Feature Scorecard Summary

Hosted PBX (72)
6.5
Multi-level Interactive Voice Response (IVR) (50)
7.8
User templates (71)
6.7
Call reports (95)
7.0
Directory of employee names (102)
7.9
Answering rules (130)
7.5
Call recording (101)
8.0
Call park (99)
7.6
Call screening (94)
7.5
Message alerts (122)
8.1
Video conferencing (49)
7.1
Audio conferencing (84)
7.8
Video screen sharing (15)
6.8
Instant messaging (17)
7.3
Mobile app for iOS (101)
7.2
Mobile app for Android (68)
5.9

About 8x8 X Series (Formerly Virtual Office)

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—Virtual Office desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series (Formerly Virtual Office) Features

Cloud PBX Features
Has featureHosted PBX
Does not have featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Has featureVideo screen sharing
Has featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

8x8 X Series (Formerly Virtual Office) Integrations

G Suite, Slack, Zendesk, Okta Workforce Identity, NetSuite, Desk.com, Bullhorn CRM, Salesforce Sales Cloud, Skype for Business (formerly Lync)

8x8 X Series (Formerly Virtual Office) Competitors

8x8 X Series (Formerly Virtual Office) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

8x8 X Series (Formerly Virtual Office) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android