If you need a solid phone system, look not further!
8x8 is our phone system we use for communicating with our customers. We also use the internal group messaging feature within the company. …
Starting at $24 per month
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What is 8x8 X Series?
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can…
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Popular Features
- Call recording (252)8.989%
- Directory of employee names (259)8.787%
- Answering rules (298)8.787%
- Message alerts (286)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
X2
$24
Cloud
Per User/Per Month
X4
$44
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is 8x8 X Series?
8x8’s Experience Communications as a Service (XCaaS) brings customer and employee experience together with contact center, voice, video, chat, and APIs on one cloud-native platform. The 8x8 eXperience Communications Platform™ is a XCaaS platform that optimizes omnichannel customer experience with data-driven insights while enabling employee engagement in a work-from-anywhere world.
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences that drive revenue, cut costs, and optimize operations for the new world of work.
An omnichannel contact center solution supporting inbound/outbound interactions for all voice and digital channels.
A conversational AI solution for automated self-service experiences with turnkey integrations to other systems to optimize the level of personalization during interactions.
A suite of Workforce Engagement Management applications that include native Quality Management and Speech and Text Analytics.
Enterprise-grade PBX features that include auto-attendant, voicemail, flexible call flow rules, and number coverage in over 100 countries.
Business SMS/MMS and internet fax.
End-to-end encrypted video meetings for up to 500 participants for deeper collaboration, supporting a global workforce.
Support for informal call queues, such as internal help desks for HR or IT.
1-1 or team chat and private or public chat rooms for faster collaboration between employees.
Access via a wide variety of desk phones, mobile and desktop apps, or any web browser.
In-depth reporting and robust analytics across all communications for IT admins and lines of business.
Unified administration capabilities for license management, number porting, provisioning, and configuration.
Streamlined workflows with a shared integration framework to embed communication features into productivity tools like Microsoft Teams or business apps like CRM and service management systems.
An API library with no-code and low-code technology used to customize digital channels to engage with customers.
Composed, personalized experiences for key organizational roles, such as contact center agents, supervisors, IT administrators, and receptionists, to boost user productivity.
Progressive, multi-modal communications with a financially-backed 99.999% uptime SLA for UCaaS and CCaaS.
8x8 X Series Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 X Series Video
8x8 X Series Integrations
8x8 X Series Competitors
8x8 X Series Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.
8x8 X Series starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 X Series.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(609)Attribute Ratings
Reviews
(1-25 of 342)Companies can't remove reviews or game the system. Here's why
September 05, 2023
If you need a solid phone system, look not further!
- It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
August 04, 2023
8x8 does the job
- we save money on our phone bill
- we now have text messaging ability
- internal messaging
July 31, 2023
8x8 X Series adoption early success
- Not sure yet, will know better once fully implemented and has been running for a while.
- It has had a negative impact on our business because of the number of missed calls.
- It has not improved our business objectives.
July 28, 2023
Great Phone System
Score 8 out of 10
Vetted Review
Verified User
- It is a telephone system, not sure of ROI, just handles basic needs.
- Increased internal support personnel mobility lowers cost of staffing when multitasking is required.
- Proper call routing raises my client satisfaction by sending calls to the correct personnel.
- Visual voicemail lowers the time it takes to respond to my clients by preventing the need for multiple logins and processes.
- 8x8 has allowed me to assist over 1000 clients by taking incoming crisis based calls effectively
- I love that you can route voicemails to your email, so you are also notified when someone leaves a message.
July 25, 2023
8x8 Works Well For Our Needs
- Clients reach us easily
- Brokers reach us easily
- It is easy for Admin to utilize
July 25, 2023
Simple product that is easy to set up
- The fact that it is easy to set up has made our call queues much easier
- 8x8 is rarely if ever down
- The only downside is that it is connected to our internet which has been faulty as of late.
July 25, 2023
Excellent Phone Service!
- A little pricey
- Interface capabilities
- Sometimes it goes straight to voicemail
- You can add the entire company and it has in house directory
- Ring groups are a huge benefit for directing calls
- Sometimes you cant use 8x8 if you haven't downloaded the most recent version
- They should have an update option in the app as opposed to having to re-download from their website
July 24, 2023
A useful product
July 22, 2023
Powerful Phone System at a sustained good price.
- The price has stayed very consistent these past 8 years
- Good value for a host of modern features
- Phones are still the lifeblood of new client contacts and the system clearly works well for that.
July 21, 2023
Great product for a corporate environment
- Makes it easy for our organization to see where we can allocate numbers for other departments.
- The ROI for the cost savings is there when we are doing our fiscal reports.
July 21, 2023
8x8 MS Teams Unit
- Saves tons of money on POTs lines
- Combined all the phone numbers into one bill
- Easy to make changes
July 21, 2023
8x8, a great dialer that can become even more.
- 8x8 makes dialing out to all my clients so much easier than just using my phone, making it more speedy and efficient.
- 8x8 does have a lag, however, and sometimes my clients get frustrated at the delays.
- The search function on 8x8 allows me to find conversations quickly and efficiently.
July 20, 2023
8x8 X Series phone service is amazing!
- Very good ROI, it paid for itself in less than a year
- I do not have figures on this, we have had this phone since I started here and it has been great
July 20, 2023
We Trust 8x8 X Series
- Efficiency. We are highly productive and serving our clients with efficiency.
- Customer Service. We are providing best-in-class customer service to our help desk clients.
July 20, 2023
Easiest Implementation Ever
- So far amazing. Saving money
- Increase in revenue
- Increase in client satisfaction
- Increase in productivity
July 20, 2023
8x8 X Series is a great system, but, in my opinion, implementation and account management makes it not worth it.
- It has been very easy to use for the end user to use
- I feel it has been far too much trouble for our management team to deal with account issues and migration to the service
July 20, 2023
It was better than I thought.
- Sometimes they drop the system drops calls.
- Sometimes the system doesn't pop up on people's screens, notifying them they have a call.
July 18, 2023
8x8 Review by IT Professional
- 8x8 has replaced a much older and more complicated Panasonic PBX, cutting costs and simplifying the standard rollout.
July 08, 2023
Some good features, needs some work on others
- being able to have options to direct people to voicemail on incoming call message has made it easier to prioritize calls
June 14, 2023
Friendly & Knowledgeable Customer Service
- Able to catch all missed phone calls