Best product i've used by far
May 11, 2022
Since switching over to 8x8 from Broadview 8x8 is one of the best products I have used. Easy to learn and train people on. You can do …
8x8 X Series
Top Rated
8x8 X Series
Starting at $12 Per User/Per Month
View PricingOverview
Recent Reviews
Reviewer Sentiment
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Awards
Popular Features
View all 16 featuresCall recording (187)
9.2
92%
Message alerts (216)
8.7
87%
Directory of employee names (186)
8.4
84%
Answering rules (224)
8.3
83%
Reviewer Pros & Cons
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Pricing
View all pricing8x8 Express
$12
Cloud
Per User/Per Month
X2
$24
Cloud
Per User/Per Month
X4
$44
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Cloud PBX
8.7
87%
Call Management
8.4
84%
VoIP system collaboration
8.3
83%
Mobile apps
8.5
85%
Product Details
What is 8x8 X Series?
8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:
• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
8x8 X Series Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 X Series Video
What is 8x8 X Series?
8x8 X Series Integrations
8x8 X Series Competitors
8x8 X Series Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Comparisons
View all alternatives
Frequently Asked Questions
What is 8x8 X Series?
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
What are 8x8 X Series's top competitors?
RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Talk are common alternatives for 8x8 X Series.
What is 8x8 X Series's best feature?
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.8.
Who uses 8x8 X Series?
The most common users of 8x8 X Series are from Small Businesses (1-50 employees) and the Real Estate industry.
Reviews and Ratings
(438)
Reviews
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May 11, 2022
Best product i've used by far
- Uptime has been exceptional, the company as a whole has not been completely down since we acquired 8x8
- People were hesitant to use at first, but once they got the hang of it, love it
- communications are very clear and crisp
May 06, 2022
8x8 X Series Review
- We went to a new system called Talkdesk as our company and clients are growing.
- Helped assist many clients over the years in using this system.
- Sometimes we would experience outages or delays due to system updates.
May 02, 2022
PrideStaff Review of 8x8 X Series
- Very positive, we have no issues.
April 28, 2022
Solid phone system
- Improved client satisfaction by being better available via phone.
April 28, 2022
8x8 X Series is powerful and very easy to deploy
- We no longer need to pay for expensive telco (PRI, SIP) lines.
- Speed in onboarding new users.
- Speed in setting up new sales or construction offices.
- Ability for IT technicians to do specific management tasks in the portal.
April 28, 2022
Works ok...when it wants to
- Extends the reach of our sales and marketing team.
- Robust call reporting helps manage staffing levels.
- Reduced maintenance cost on hardware.
April 26, 2022
Lovin my 8x8 X Series
- Positive aspect is that I can make calls, fax, text and email patients through 8X8
- Generating a large amount of patients
April 21, 2022
I'm not in love
- We like the call recordings.
April 12, 2022
8x8 X Series Experience
- When going into our contract we were promised the first 2 months would be free but it was deceiving because the setup of getting everything running properly took that long and we not fully utilizing the phone before that time span had ended so we felt that we didn't get our two-month credit.
- Being able to link the phones to both the computer and the mobile app has been very helpful for our outside salespeople throughout all of our branches.
April 08, 2022
8x8 Hospital Usage
- Can be used anywhere
- call ques are very nice and helpful
- good quality
April 08, 2022
8x8 X Series and Customer Service
- The app has been great for users who are away from the office
- Text messages
- Voice mail emails
April 01, 2022
Good Product, Room For Improvement
- Allows us to improve processes by analyzing the data.
- Easily manage users.
- Easily make changes to the scripts.
March 30, 2022
Ring! Ring! 5/5 Stars for this Phone System!
- It has had a very positive impact in answering our phones more thoroghly
- It has helped reduce spam calls which have given us more time to speak with important callers
- It has helped with quick emergencies when needed
March 30, 2022
Missed calls, tracked!
- None so far
March 29, 2022
Needing some help
- Able to take more than one call at a time.
- Able to transfer calls.
- Able to use conference call and other features.
March 29, 2022
Health company
- Allowed for us to be HIPAA compliant.
- Allows for job sharing of admin staff receiving calls.
- Allows for remote management through covid.
February 28, 2022
Good product, lacks great support
- We take well over 50,000 calls a month and the system does a good job overall
- We have less downtime than we did with POTS lines
- The call recording has saved us several times when a customer tried to accuse us of getting their order wrong
February 28, 2022
8x8 X Series addresses all your phone needs
- Less drop calls at our call center.
- Has added value to our practice in customer service.
- Helped adjust to Covid interruption of business.
February 26, 2022
Success with 8x8 for SMB business with hybrid workforce.
- Allowed to empower employees from any geographical location.
- Net savings of of over $300 per month over on-premise technology.
- No downtime compared to 2-4 outages per year.
February 26, 2022
8x8 is a Great Resource!
- Positive: Easy to use. Very few buttons but it has everything I need
- Positive: I didn't need to read an instruction manual to use this my first time and less downtime as I can figure out how to do anything I need with the simple interface
- Positive: Great mobile app so I can contact customers outside of work
- Increased efficiency
February 25, 2022
Great product for the price!
- Pricing is good for what we get and how we use it as a product.
February 22, 2022
"Solid and Great Business relationship"
- When we added up all of our telecom total cost, we were able to reduce ¼ off all the yearly budget even with call centers using 8X8 licenses for our agents.
- Another big factor for us is that we could deploy agents quickly as needed to cover bad weather problems, which seem to be occurring more frequently.
December 16, 2021
Pretty good for the basics but if you want more, shop around
- It does the bare minimum we need.
December 10, 2021
Every Day User of 8x8
- It has been a great product.
- I wish the call reports were better. I have noticed that the call volume is not correct.
- I am not involved in the purchase so it is hard to cite ROI because I do not know the cost.