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8x8 X Series

8x8 X Series

Overview

What is 8x8 X Series?

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can…

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Recent Reviews

A useful product

6 out of 10
July 24, 2023
Incentivized
When working in the mental health field, we encounter various people looking for assistance or resources for themselves or others. One of …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (252)
    8.9
    89%
  • Directory of employee names (259)
    8.7
    87%
  • Answering rules (298)
    8.7
    87%
  • Message alerts (286)
    8.6
    86%

Reviewer Pros & Cons

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Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

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X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.6
Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

8.9
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

9.1
Avg 8.3
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Product Details

What is 8x8 X Series?

8x8’s Experience Communications as a Service (XCaaS) brings customer and employee experience together with contact center, voice, video, chat, and APIs on one cloud-native platform. The 8x8 eXperience Communications Platform™ is a XCaaS platform that optimizes omnichannel customer experience with data-driven insights while enabling employee engagement in a work-from-anywhere world.

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences that drive revenue, cut costs, and optimize operations for the new world of work.

  • An omnichannel contact center solution supporting inbound/outbound interactions for all voice and digital channels.

  • A conversational AI solution for automated self-service experiences with turnkey integrations to other systems to optimize the level of personalization during interactions.

  • A suite of Workforce Engagement Management applications that include native Quality Management and Speech and Text Analytics.

  • Enterprise-grade PBX features that include auto-attendant, voicemail, flexible call flow rules, and number coverage in over 100 countries.

  • Business SMS/MMS and internet fax.

  • End-to-end encrypted video meetings for up to 500 participants for deeper collaboration, supporting a global workforce.

  • Support for informal call queues, such as internal help desks for HR or IT.

  • 1-1 or team chat and private or public chat rooms for faster collaboration between employees.

  • Access via a wide variety of desk phones, mobile and desktop apps, or any web browser.

  • In-depth reporting and robust analytics across all communications for IT admins and lines of business.

  • Unified administration capabilities for license management, number porting, provisioning, and configuration.

  • Streamlined workflows with a shared integration framework to embed communication features into productivity tools like Microsoft Teams or business apps like CRM and service management systems.

  • An API library with no-code and low-code technology used to customize digital channels to engage with customers.

  • Composed, personalized experiences for key organizational roles, such as contact center agents, supervisors, IT administrators, and receptionists, to boost user productivity.

  • Progressive, multi-modal communications with a financially-backed 99.999% uptime SLA for UCaaS and CCaaS.

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

8x8 X Series Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.

8x8 X Series starts at $24.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(609)

Attribute Ratings

Reviews

(1-25 of 342)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
Christian Eby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Increased internal support personnel mobility lowers cost of staffing when multitasking is required.
  • Proper call routing raises my client satisfaction by sending calls to the correct personnel.
  • Visual voicemail lowers the time it takes to respond to my clients by preventing the need for multiple logins and processes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • 8x8 has allowed me to assist over 1000 clients by taking incoming crisis based calls effectively
  • I love that you can route voicemails to your email, so you are also notified when someone leaves a message.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • A little pricey
  • Interface capabilities
  • Sometimes it goes straight to voicemail
  • You can add the entire company and it has in house directory
  • Ring groups are a huge benefit for directing calls
  • Sometimes you cant use 8x8 if you haven't downloaded the most recent version
  • They should have an update option in the app as opposed to having to re-download from their website
John Geanakos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • 8x8 makes dialing out to all my clients so much easier than just using my phone, making it more speedy and efficient.
  • 8x8 does have a lag, however, and sometimes my clients get frustrated at the delays.
  • The search function on 8x8 allows me to find conversations quickly and efficiently.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • It has been very easy to use for the end user to use
  • I feel it has been far too much trouble for our management team to deal with account issues and migration to the service
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