8x8 X Series (Formerly Virtual Office) Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
202 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Filtered By:

Reviews (1-25 of 115)

Andy Taylor profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Has helped us become more efficient by allowing us to work while on the road.
  • Has helped us save money as compared to using a landline PBX system.
  • Has helped us with the flexibility to easily move and change extensions.
Read Andy Taylor's full review
Renee Allard profile photo
November 25, 2019

It's our go to service.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Read Renee Allard's full review
Jenny Fisher profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • A positive impact is that it simplifies things. We can work out of multiple offices and remain connected easily. The receptionist can transfer a call to my cell phone through the app so that I can answer a business call anywhere.
Read Jenny Fisher's full review
Andrew Steven profile photo
July 17, 2019

8x8 is number one

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • 8x8 has enabled us to totally streamline our voice calls.
  • We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
  • One single, fixed price gives us all the calls we need so we can budget precisely.
Read Andrew Steven's full review
Bob Bevans-Kerr profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • I never have to think about my service. It is reliable and efficient as a business owner that is important to me.
  • Customer service is excellent and always resolves issues and needed changes quickly.
  • Call quality is excellent.
Read Bob Bevans-Kerr's full review
David Sluder profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • I have the ability to leave the office and not be out of touch with the office staff with the mobile app. I can be more productive without being at the office.
  • Decreased time spent answering messages.
  • Better communication with patients about information needed and closings.
Read David Sluder's full review
Mark Astarita profile photo
October 31, 2019

Great System and Service

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Dramatic lowering of initial and monthly costs.
  • Prompt service call responses.
  • Call quality on the transfer to the mobile phone is spotty. Sometimes there is a delay causing participants to talk over each other.
Read Mark Astarita's full review
Tom Burgess profile photo
October 25, 2019

8x8 Service Value

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Positive: We have saved thousands of dollars on our phone services because we have 8x8 service.
  • I can't think of any negatives.
  • I would recommend 8x8 to just about any business.
Read Tom Burgess's full review

Feature Scorecard Summary

Hosted PBX (56)
Multi-level Interactive Voice Response (IVR) (50)
User templates (53)
Call reports (77)
Directory of employee names (77)
Answering rules (97)
Call recording (78)
Call park (77)
Call screening (70)
Message alerts (90)
Video conferencing (33)
Audio conferencing (64)
Mobile app for iOS (76)
Mobile app for Android (53)

About 8x8 X Series (Formerly Virtual Office)

8x8 Virtual Office promises smarter, more efficient ways to connect with customers and employees. 8x8 says its Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 Virtual Office includes these communication tools:

Virtual Office cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—Virtual Office desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
International Calling—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series (Formerly Virtual Office) Features

Cloud PBX Features
Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Does not have featureVideo screen sharing
Does not have featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

8x8 X Series (Formerly Virtual Office) Integrations

G Suite, Slack, Zendesk, Okta Workforce Identity, NetSuite, Desk.com, Bullhorn CRM (unpublished), Salesforce Sales Cloud, Skype for Business (formerly Lync)

8x8 X Series (Formerly Virtual Office) Competitors

8x8 X Series (Formerly Virtual Office) Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

8x8 X Series (Formerly Virtual Office) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android