Well pleased!
Our company campus uses the system for three buildings. It has been a user friendly system and the support service has been great over the …
Starting at $24 per month
View PricingOverview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(722)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(151-175 of 401)Companies can't remove reviews or game the system. Here's why
April 21, 2022
I'm not in love
- We like the call recordings.
April 12, 2022
8x8 X Series Experience
- When going into our contract we were promised the first 2 months would be free but it was deceiving because the setup of getting everything running properly took that long and we not fully utilizing the phone before that time span had ended so we felt that we didn't get our two-month credit.
- Being able to link the phones to both the computer and the mobile app has been very helpful for our outside salespeople throughout all of our branches.
April 08, 2022
8x8 Hospital Usage
- Can be used anywhere
- call ques are very nice and helpful
- good quality
April 08, 2022
8x8 X Series and Customer Service
- The app has been great for users who are away from the office
- Text messages
- Voice mail emails
March 30, 2022
Ring! Ring! 5/5 Stars for this Phone System!
- It has had a very positive impact in answering our phones more thoroghly
- It has helped reduce spam calls which have given us more time to speak with important callers
- It has helped with quick emergencies when needed
March 30, 2022
Missed calls, tracked!
- None so far
March 29, 2022
Needing some help
- Able to take more than one call at a time.
- Able to transfer calls.
- Able to use conference call and other features.
March 29, 2022
Health company
- Allowed for us to be HIPAA compliant.
- Allows for job sharing of admin staff receiving calls.
- Allows for remote management through covid.
February 28, 2022
Good product, lacks great support
- We take well over 50,000 calls a month and the system does a good job overall
- We have less downtime than we did with POTS lines
- The call recording has saved us several times when a customer tried to accuse us of getting their order wrong
February 28, 2022
8x8 X Series addresses all your phone needs
- Less drop calls at our call center.
- Has added value to our practice in customer service.
- Helped adjust to Covid interruption of business.
February 26, 2022
Success with 8x8 for SMB business with hybrid workforce.
- Allowed to empower employees from any geographical location.
- Net savings of of over $300 per month over on-premise technology.
- No downtime compared to 2-4 outages per year.
February 26, 2022
8x8 is a Great Resource!
- Positive: Easy to use. Very few buttons but it has everything I need
- Positive: I didn't need to read an instruction manual to use this my first time and less downtime as I can figure out how to do anything I need with the simple interface
- Positive: Great mobile app so I can contact customers outside of work
- Increased efficiency
February 25, 2022
Great product for the price!
- Pricing is good for what we get and how we use it as a product.
February 22, 2022
"Solid and Great Business relationship"
- When we added up all of our telecom total cost, we were able to reduce ¼ off all the yearly budget even with call centers using 8X8 licenses for our agents.
- Another big factor for us is that we could deploy agents quickly as needed to cover bad weather problems, which seem to be occurring more frequently.
December 16, 2021
Pretty good for the basics but if you want more, shop around
- It does the bare minimum we need.
December 10, 2021
Every Day User of 8x8
- It has been a great product.
- I wish the call reports were better. I have noticed that the call volume is not correct.
- I am not involved in the purchase so it is hard to cite ROI because I do not know the cost.
December 09, 2021
Great, affordable phone service
- Helped our company successfully receive multiple inbound calls.
December 05, 2021
Best service at the best rate
- Reliability has been outstanding
- Features work very well for my needs
November 29, 2021
Everything you need for remote work from a physical office
- 8x8 X Series has allowed us to function during the pandemic with significantly increased remote work without missing a beat, so the ROI on that is pretty substantial and probably not truly quantifiable.
- 8x8 X Series allows us to be flexible with our work hours, allowing employees to work elsewhere when necessary (e.g. lockdowns, appointments, family matters, etc.).
November 24, 2021
Functional but quirky
- Better remote access
- Functionality
- Support
November 19, 2021
Great Phone Solution
- The costs are the same or lower than a local company
- We get every call
- Customers aren't ignored
November 18, 2021
Honest Product Review!
- I used to have a number of services, which I replaced with one 8x8 [X Series] solution.
- It saves me a lot of time. Hard to tell ROI, but definitely 1-10hrs a week in comparison to the old setup I had.
November 16, 2021
Indispensable for our small, pediatric office
- We would not have been able to function during the COVID lockdowns without 8x8 [X Series], so I would say that it has had a tremendously positive impact on our business, although it's hard to quantify.
November 12, 2021
One and done
- Less call drops
- Less unanswered calls
- More professional