8x8 review by new user
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
Starting at $24 per month
View PricingOverview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (348)8.888%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(721)Attribute Ratings
- 9.8Likelihood to Renew
- 9.2Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.8Online Training
- 9.2In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.6Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(51-75 of 401)Companies can't remove reviews or game the system. Here's why
October 11, 2023
An excellent solution with lots of features and significant advantages to legacy on-prem systems
- As an MSP, the flexibility of 8x8 X Series solutions has added real value to our support options. We are looking forward to introducing 8x8 to more of our customers.
October 09, 2023
Daily User
- Better Connected
- Always in touch
- One click away
October 09, 2023
8x8 X Series provides a great service at excellent value.
- much better value than previous supplier
October 09, 2023
8x8 X Series Gets a 10x10 From Us!
- I think overall the efficiency of this system allows us to be more productive, which certainly translates to great ROI.
- Having the option to add accessories such as the headsets that removes the requirement to touch our physical phones is definitely a time saver.
- Having the fax feature is another thing that allows us to work from home and still be able to fax out documents without having to have a multi-function printer at home.
October 06, 2023
A great solution for VOIP
- We previously didnt offer VOIP solutions but now it is easier than ever
October 05, 2023
Great for multiple lines/locations
- Makes managing multiple offices and lines easier
October 03, 2023
8x8 web app/desk phone user
- negative impact when we have to uninstall and reinstall
- Positive impact in messaging clients
October 02, 2023
All for 1 and 1 for all
- Positive customer connectivity
- Positive reliablity
- Positive ease of use
September 27, 2023
New 8x8 user (late 2022)
- Initially we saw an impact to our service due to higher AHTs while colleagues got used to the system
September 05, 2023
If you need a solid phone system, look not further!
- It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
August 04, 2023
8x8 does the job
- we save money on our phone bill
- we now have text messaging ability
- internal messaging
July 31, 2023
8x8 X Series adoption early success
- Not sure yet, will know better once fully implemented and has been running for a while.
- It has had a negative impact on our business because of the number of missed calls.
- It has not improved our business objectives.
July 28, 2023
Great Phone System
Score 8 out of 10
Vetted Review
Verified User
- It is a telephone system, not sure of ROI, just handles basic needs.
- Increased internal support personnel mobility lowers cost of staffing when multitasking is required.
- Proper call routing raises my client satisfaction by sending calls to the correct personnel.
- Visual voicemail lowers the time it takes to respond to my clients by preventing the need for multiple logins and processes.
- 8x8 has allowed me to assist over 1000 clients by taking incoming crisis based calls effectively
- I love that you can route voicemails to your email, so you are also notified when someone leaves a message.
July 25, 2023
8x8 Works Well For Our Needs
- Clients reach us easily
- Brokers reach us easily
- It is easy for Admin to utilize
July 25, 2023
Simple product that is easy to set up
- The fact that it is easy to set up has made our call queues much easier
- 8x8 is rarely if ever down
- The only downside is that it is connected to our internet which has been faulty as of late.
July 25, 2023
Excellent Phone Service!
- A little pricey
- Interface capabilities
- Sometimes it goes straight to voicemail
- You can add the entire company and it has in house directory
- Ring groups are a huge benefit for directing calls
- Sometimes you cant use 8x8 if you haven't downloaded the most recent version
- They should have an update option in the app as opposed to having to re-download from their website
July 24, 2023
A useful product
July 22, 2023
Powerful Phone System at a sustained good price.
- The price has stayed very consistent these past 8 years
- Good value for a host of modern features
- Phones are still the lifeblood of new client contacts and the system clearly works well for that.
July 21, 2023
Great product for a corporate environment
- Makes it easy for our organization to see where we can allocate numbers for other departments.
- The ROI for the cost savings is there when we are doing our fiscal reports.
July 21, 2023
8x8 MS Teams Unit
- Saves tons of money on POTs lines
- Combined all the phone numbers into one bill
- Easy to make changes
July 21, 2023
8x8, a great dialer that can become even more.
- 8x8 makes dialing out to all my clients so much easier than just using my phone, making it more speedy and efficient.
- 8x8 does have a lag, however, and sometimes my clients get frustrated at the delays.
- The search function on 8x8 allows me to find conversations quickly and efficiently.
July 20, 2023
8x8 X Series phone service is amazing!
- Very good ROI, it paid for itself in less than a year