8x8 X Series (Formerly Virtual Office) Reviews

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319 Ratings
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Score 7.5 out of 100

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Reviews (1-2 of 2)

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May 31, 2019
Daniel Herrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Reliability and Availability

8
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Read Daniel Herrera's full review

Feature Scorecard Summary

Hosted PBX (93)
6.1
Multi-level Interactive Voice Response (IVR) (50)
7.5
User templates (89)
7.1
Call reports (121)
7.0
Directory of employee names (131)
7.7
Answering rules (161)
7.2
Call recording (127)
7.7
Call park (124)
7.4
Call screening (116)
7.0
Message alerts (154)
7.8
Video conferencing (70)
7.2
Audio conferencing (111)
7.5
Video screen sharing (33)
7.2
Instant messaging (42)
7.8
Mobile app for iOS (126)
7.3
Mobile app for Android (89)
5.7

What is 8x8 X Series (Formerly Virtual Office)?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series (Formerly Virtual Office) Features

Cloud PBX Features

Has featureHosted PBX
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing
Has featureVideo screen sharing
Has featureInstant messaging

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android

8x8 X Series (Formerly Virtual Office) Integrations

Google Workspace (formerly G Suite), Slack, Zendesk, The Okta Identity Cloud, NetSuite ERP, Desk.com, Bullhorn CRM, Salesforce Sales Cloud, Skype for Business (formerly Lync)

8x8 X Series (Formerly Virtual Office) Competitors

8x8 X Series (Formerly Virtual Office) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

8x8 X Series (Formerly Virtual Office) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android