8x8 X Series

8x8 X Series

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.3 out of 100
Top Rated
8x8 X Series

Overview

Recent Reviews

8x8 X Series Review

8
May 06, 2022
We used to use 8x8 X Series to assist our clients with live phone call interactions, emails, and all other notifications that there is …
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Solid phone system

7
April 28, 2022
We are using 8x8 X Series as our digital phone for our customer success as well as sales staff for both inbound and outbound phone calls. …
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Works ok...when it wants to

7
April 28, 2022
8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from …

Lovin my 8x8 X Series

10
April 26, 2022
I use the 8x8 X Series by answering, transferring, and taking messages for Spectrum Health Care Organization on a daily basis.

I'm not in love

8
April 21, 2022
We are a residential cleaning company. We have 2 people that answer the phones to book maid services. We like the ring queue that we set …
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8x8 X Series Experience

7
April 12, 2022
We use the 8x8 X Series system across 14 Branches located in the New England Area. We have problems with running the 8x8 X Series Desktop …
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8x8 Hospital Usage

8
April 08, 2022
We use 8x8 for our Hospital. I work in the centralized scheduling department and we take incoming phone calls for Doctors' appointments …
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8x8 X Series and Customer Service

10
April 08, 2022
The only issue that I faced so far is learning the program. Being a new admin with 8x8 X Series, I have had a lot of questions and needed …
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Ring! Ring! 5/5 Stars for this Phone System!

10
March 30, 2022
I use 8x8 as phone service to help with incoming calls and transfer those calls to the correct employee. This helps the company run …
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Missed calls, tracked!

8
March 30, 2022
We are mainly using 8x8 for customer service and sales department. The main struggle is we wouldn't know if all missed calls are …
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Needing some help

7
March 29, 2022
I've been confused with this phone system since the day we have installed it. I use it on a daily basis. I wished I could have more …

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Best of Award, Best Of Feature Set 2021
TrustRadius Award Top Rated 2018

Popular Features

View all 16 features

Call recording (187)

9.2
92%

Message alerts (216)

8.7
87%

Directory of employee names (186)

8.4
84%

Answering rules (224)

8.3
83%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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8x8 Express

$12

Cloud
Per User/Per Month

X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.7
87%

Call Management

8.4
84%

VoIP system collaboration

8.3
83%

Mobile apps

8.5
85%

Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Integrations

8x8 X Series Competitors

8x8 X Series Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Comparisons

View all alternatives

Frequently Asked Questions

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

What is 8x8 X Series's best feature?

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.8.

Who uses 8x8 X Series?

The most common users of 8x8 X Series are from Small Businesses (1-50 employees) and the Real Estate industry.

Reviews

(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error.
Daniel Herrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.