May 31, 2019
Excellent Communications Platform
Performance
9
TrustRadius
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.https://media.trustradius.com/product-logos/9w/uJ/9034PBRQVENT.PNG8x8, Inc.Excellent Communications Platform2019-05-27T19:41:17.947Z8x8 is deployed across our entire organization and it helps bridge the communication gap between all of our offices across North America. The mobile applications also enable us to be mobile and continue to stay connected to our business by allowing us to take and make calls on it and not miss a beat.,We've received excellent support from our account manager, who is always attentive to our needs and always has a suggestion on how to improve our experience.
The service is always up when we need it and we have never experienced major outages.
The 8x8 support team is well trained and can give a resolution to most problems on the first contact.,The fax function on 8x8 Virtual Office Pro is not as reliable as I would expect. Sometimes it takes 2 or 3 tries to connect to the destination machine.
The Virtual Office app for Android will behave differently on different vendor implementations of the system. On Samsung phones running Android 9.0, the phone will ring but it will sometimes not pick up the call when the phone is locked.
I'd like the ability to switch external phone numbers from one device to another from the 8x8 Account Manager portal rather than to have to go through support to do this.
It would be nice to have the option to change Virtual Office plans on the fly and add Pro licenses to different extensions.
The web admin interface is a little clunky and looks outdated. It would look better if it followed the design guidelines that 8x8 uses for the application picker and the Virtual Office Desktop app,10,I consider that we get our money's worth out of the platform considering that a large part of our business depends on the use of phones to communicate.
Part of our business depends on using fax that we have with Virtual Office Pro but this is not worth the cost for this feature alone. The call recording makes Pro worth it since it allows us to monitor what messages we are giving to customers.
Call reporting and analytics allow us to view which of our employees are productive when their job requires them to stay on the phone with customers.,Jira Service Desk, JIRA Software, Microsoft Office 365, Ubiquiti Networks UniFi, Ubuntu Linux, GoToMeeting,65,1,Internal communication
Communication with customers
Call quality metrics,With the help of an auto-responder and a call queue system we have set up a call center tailored specifically to our support team
We use 8x8 Virtual Office Analytics to track which support agents are still connected during the night shift
We use 8x8 Virtual Office to log calls to customers on Salesforce,We may use the service to track remote workers in the future,10,Not Sure,Implemented in-house,No,9,Self-taught,I speak for myself and a few other users in our organization when I say that it is very easy to pick up and use in a flash. There is enough support material on the 8x8 knowledge base to learn the basics and work with Virtual Office on a daily basis. I even forward some of 8x8's own materials to new hires to teach them about setting their voicemail greetings and sending faxes.,No,Whenever I ask for the support team to change the phone numbers of our extensions, I get exceptional support from them. I will ask them if they have a specific area code within their pool of numbers and if they don't they react and find me the closest number to the area code that I am looking for instead of having me look for them.,10,Changing extension numbers
Editing extension information
Creating user profiles,Sending faxes,Yes,9,8,8,9,Salesforce
Desk.com,JIRA,AppExchange or similar marketplace,8,The best way to go is to check with 8x8 support if the app or software that you are looking to integrate with is already supported as this will definitely require much less work on your part. If not, most likely you will need to have a developer that can interface with their APIs to integrate whatever you need.Daniel Herrera
Unspecified
8x8 X Series (Formerly Virtual Office)
144 Ratings
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