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8x8 X Series (Formerly Virtual Office) Reviews

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254 Ratings
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Score 7.3 out of 100

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Reviews (1-2 of 2)

Daniel Herrera | TrustRadius Reviewer
May 31, 2019

Excellent Communications Platform

Daniel Herrera
Score 10 out of 10
Vetted Review
Verified User
Review Source

Performance

9
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Read Daniel Herrera's full review

8x8 X Series (Formerly Virtual Office) Scorecard Summary

Likelihood to Recommend (254)
7.3
Likelihood to Renew (7)
8.4
Usability (6)
8.7
Availability (2)
7.8
Performance (2)
7.7
Support Rating (82)
6.2
Implementation Rating (4)
8.2
Product Scalability (2)
7.3

Feature Scorecard Summary

Hosted PBX (71)
7.2
Multi-level Interactive Voice Response (IVR) (50)
8.0
User templates (71)
6.7
Call reports (95)
7.1
Directory of employee names (101)
8.0
Answering rules (128)
8.0
Call recording (101)
8.1
Call park (98)
7.8
Call screening (93)
8.2
Message alerts (120)
8.5
Video conferencing (49)
7.1
Audio conferencing (84)
7.8
Video screen sharing (15)
6.8
Instant messaging (17)
7.3
Mobile app for iOS (101)
7.2
Mobile app for Android (67)
6.7

About 8x8 X Series (Formerly Virtual Office)

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—Virtual Office desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
Categories:  Unified Communications as a Service (UCaaS),  VoIP

8x8 X Series (Formerly Virtual Office) Features

Cloud PBX Features
Has featureHosted PBX
Does not have featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Has featureVideo screen sharing
Has featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

8x8 X Series (Formerly Virtual Office) Integrations

G Suite, Slack, Zendesk, Okta Workforce Identity, NetSuite, Desk.com, Bullhorn CRM, Salesforce Sales Cloud, Skype for Business (formerly Lync)

8x8 X Series (Formerly Virtual Office) Competitors

8x8 X Series (Formerly Virtual Office) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

8x8 X Series (Formerly Virtual Office) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android