Well pleased!
Our company campus uses the system for three buildings. It has been a user friendly system and the support service has been great over the …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(722)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(101-125 of 406)Companies can't remove reviews or game the system. Here's why
February 27, 2023
8x8 Review
We use 8x8 for communication purpose within our organization. <br>8x8 is really good application to be used within organizations. 8x8 is easy to use, manage, and configure. I personally like 8x8 alot. It is has good features such as voice-mail, notification setup, Audio and Video Calls, flipping active phone calls to different device without being interrupted.
February 22, 2023
Phone girl
First Presbyterian Church changed the phone system to upgrade the way we communicate.
February 20, 2023
A Good System, but needs improvements
We use 8x8 as our primary phone system. Our admins use the 8x8 Work version w/Front Desk and everyone else uses 8x8 w/Teams integration.
We didn't have any specific problems to be addressed, but we needed an updated phone system and software. The scope of use is total.
8x8 provides a phone system and voicemail for 2 locations with 4 users at each location. My client needs to be able to tranfer calls, use ring groups and check voicemail. A few users take advantage of the mobile app to answer calls while away from their desk. One of the users has been using it to take SMS orders from customers.
I am currently part of an organisation that resells the 8x8 X Series solution to a large number of clients. I find the solution on a whole very easy and easy to understand but also very intricate and complex due to its flexibility in the UC and Contact Centre space. The benefits of migrating to the cloud, especially with 8x8 X Series are tenfold and with the commercials available, its no wonder why they are named a leader in Gartner Magic Quadrant.
February 08, 2023
8x8 X Series Review
We are new reseller of 8x8 X Series, but so far our experience has been extremely positive.
January 26, 2023
At first Glance
We currently use 8x8 for our voip services. The issues that we are running into is the amount of required items needed to implement a new user. Also the need for DIDs is not necessary. We also can't get a good export of the call tree that shows which numbers are linked to additional options in the auto attendant or ring groups
December 28, 2022
Overall a good service if you know what you need
We use it to communicate with current and potential clients and to transfer calls to each other at the office. Other uses include: placing calls on hold and directing callers using the Automated Attendant.
December 27, 2022
8x8 multi platform solutions
We use 8x8 as a telephony system for IB &OB calls. Best part of 8x8 is it provides application for desktop and mobile which I believe non of the other company provides. The call routing features is awesome with all GUI based which makes admin to create and modify call flow very easily. This is a great platform.
December 22, 2022
Excellent price and product!
The 8x8 system offers a seamless remote work environment as the system allows you to work from anywhere without any interruption. The system also allows us to receive text messages without having to use or provide customers with our personal cell phone numbers.
December 21, 2022
8x8 is great!
I use 8x8 to contact 4PL warehouses & carriers to make sure deliveries are made on time. Our Success Managers use 8x8 to call clients and prospective clients. We also use the text feature in the desktop app, which is very helpful when the client doesn't have time to talk on the phone or sort through emails. 8x8 is fairly easy to operate and we plan to continue using 8x8!
December 21, 2022
8x8 X Series Review
Great for a busy professional to manage calls and chats, video conference
December 21, 2022
Works n All 8x8 Review
We both use it as an inhouse system and also use it to demonstrate to potential customers. It is also resold to our clients providing a secure cloud based UC platform with excellent mobility options. Due to its flexibility, we are able to deploy this to different verticals with great success.
December 21, 2022
Beginner user
We use it to communicate all the different departments within the organization and the different communities as well as mobile users.
Several users across the country that have to be grouped based on locations, departments, and functional units.
Several users across the country that have to be grouped based on locations, departments, and functional units.
December 21, 2022
8x8 worth it!
We use VOIP phones with 8x8 work on the computer and mobile devices to communicate internally and externally. We can instant message for privacy and still have communications while in a meeting. Most issue I have is the search menu on work 8x8 (latest update) won't allow for searching.
December 19, 2022
Reliable. Confidence Provoking. Honest.
We use 8x8 to connect with our partners and clients effortlessly. The X series has a lot of great benefits as well as products to choose from. It seems as though we were allowed to customize our plan to our small company. I will say that, at times it is a bit difficult to get in contact with members of the customer service team and the account managers. Relying on the chat to receive specific answers can be brutal, but when you get connected, you truly do become at ease knowing that your problems/issues will be resolved. I recommend this service over and over when I can due to the success of the quality.
December 18, 2022
Much needed for Employees on the go.
We use 8X* in our organization to support another platform. We love it because it can go with you. We have quite a few Insurance agents who work outside of the office remotely. This allows them to be in contact with the office as well as clients, and as our phone calls have to be recorded, this handles this for us as well. It also allows the agents to give out a secondary work number without giving out their personal cellphone number. Ever since adding 8X8, we've been able to handle our call volume as well as keep messages and retrieve messages on voicemail.
December 18, 2022
AMAZIING AND EFFCIENT.
We use the phone system and the voicemail system.I think the 8x8 series has been very wonderful to the company and myself. Its been very useful and managing phone calls has been a total breeze. 8X8 series are an efficient company that we will continue using not just for our office but for other offices as well.
December 18, 2022
8x8 = Perfect 10
We moved our organization over to 8x8 a few years ago, and it has been a great change in our communications. The setup of the system was seamless. 8x8 provided someone who helped us move from our old phone system to the 8x8 system, and they were fantastic to work with. We ended up taking a few days prepping new phone hardware and getting employee accounts set up and linked to their phones, then moved the entire organization over in 1 day. The computer and phone apps work really well, and they have given our employees a much easier way to communicate with other constituents without having to give out their private phone numbers. The training needed for end users has been pretty minimal as well since the system is very intuitive to use. Overall, I'm very pleased with 8x8.
December 18, 2022
Love it
This is a great system to use for faxing and making phone calls. I have been using it during my time here at work, and I enjoy it. I think that every company should use this service. You can use it from wherever you are located to do work. It's an all-in-one stop.
December 17, 2022
8x8 X Series review
We decided to purchase and use the 8x8 X Series service because our call volume was very high. We implemented a phone tree and individual voicemails. It has helped with directing calls to the right person and giving information to callers without a person picking up the phone. This has been a great service and reduced distractions in our office.
December 16, 2022
8x8 is great
We use 8x8 to run all of our calls. It works great as we can sync it up with our personal cell phones so that we do not miss any client calls.
December 15, 2022
8x8 a great all-around phone system and goes great with the Polycom phones / mobile and office computer
It's been a great experience upgrading to IP phones, it is a pure technical feat of features and with the auto attendant blocks 99% of Robocalls. I have full access to a variety of features and access to my main line on my mobile so I can be free all together of distance and wires when you have an important call coming in.
December 15, 2022
8x8 is the way to go!
We use the 8x8 platform for our small to mid-size customers. The portal is easy to manage and the apps work tremendously. I have installed dozens of 8x8 solutions and our customers love it.
December 08, 2022
99.99% uptime, that's 8x8
We chose 8x8 X Series because of its ease of use, scalability, and customer service/training. Since I have been employed at Wagner, 8x8 X Series has always been reliable. We have had very little to no internal service ticket reports for 8x8 X Series. On the few occasions that we have had issues, we were able to identify and address the issue with ease using documented solutions on the 8x8 X Series support console or via the robust customer support team that have on a few occasions gone above and beyond to address our needs. Wagner primarily uses the VoIP system with conference calling and video meetings, messaging, and most importantly the flexibility to work on desktop and cell phone.