8x8 review by new user
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
Starting at $24 per month
View PricingOverview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (348)8.888%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(721)Attribute Ratings
- 9.8Likelihood to Renew
- 9.2Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.8Online Training
- 9.2In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.6Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(26-50 of 406)Companies can't remove reviews or game the system. Here's why
November 03, 2023
Happy Camper
I couldn't be happier with their services. The phone service has consistently delivered excellent call quality. I am able to use my phone in various places by downloading their app. Their price plans are competitive and offer great value for the features provided. Whenever I have a question their customer support has been top notch & Stephenie Watson is super helpful. 8x8's app is user friendly and allows me to manage my account and accept calls. 8x8 provides me with training sessions and updates so I can utilize my services available. In conclusion I wholeheartedly recommend to anyone in need of reliable and affordable phone services. Their dedication to quality, customer satisfaction, and innovation truly sets them apart.
November 03, 2023
8 x 8 The New Age Product of Choice!
The 8 x 8 Series is used as our phone product for the entire building. The product helps to address situations when an employee needs to work from a different location for example. The best thing about the product is it can be utilized from a cell phone or at any desktop location anywhere.
November 03, 2023
Medical Office Use
Queues to reach proper department.
October 18, 2023
Customer Service that actually listens to the customer!
We use the 8x8 system as our main line for client calls and for internal office extensions. We use 8x8 on a daily basis with phones that we acquired through 8x8. The delivery of the hardware and install were very efficient. Only drawback to date is that the system either needs a direct ethernet connection or a very strong Wifi connection (with adapters) which we did not confirm adequately before installation.
October 18, 2023
8X8 Makes Your Marketing Transcendent!
8X8 has been highly functional for our Outreach Sales Purposes. It provides Seamless Integration with our in-house developed CRM. Its functionality is varied and expansive and really meets the demands or our requirements overall. It has been perfectly suited for us.
October 18, 2023
8X8 in the work place
We use 8x8 X Series for our phone tree system. We needed an update to our system and this provided such. We are now able to use the system virtually which solved our issue of employees who work remote or in different countries being able to use our phone system. We have also been able to eliminate physical phones and have a cost savings. The meetings platform is used for our virtual meetings with clients also letting us cancel our subscription to zoom.
October 17, 2023
8x8 works well for small offices
We use 8x8 X Series as our VOIP phone system for our office and in connection with our personal mobile phones through its app. We use its features for phone calls, voicemails, and auto-attendant backup when our secretary is unavailable. These features are sufficient for our purposes to keep us in contact with our clients. We have used its text features and video conference features as well, but only in limited amounts given availability of other third party software that we also use.
October 17, 2023
Communication is key
For my profession it is all about communication and 8x8 allows to me to connect with my clients to make sure I take care of the services that each customer has entrusted in me to carry out for them. The only way to complete this is by communication on all all ends and 8x8 allows me the resources to do this.
October 17, 2023
Office Manager / Bookkeeper
We use the 8x8 X series for phone services, as well as Video calls, meetings, and chat. We would like to expand it's use to take over for our previous Virtual meeting provider as well, since we find it very easy to use and we all are already subscribed to the 8x8 X series, however I recently found out that as users out of Canada we currently have certain limitations and were not able to completely move to 8x8 X series. This being said, I know the product continues improving, and I am looking forward to the future where it will have all the features we require.
October 17, 2023
Using 8x8 in a BPO Contact Centre
8x8 has become our global SaaS telephony solution, offering both a traditional 'BackOffice' telephony environment, combined with a full UCaaS solution, which support all of our global contact centres. The biggest challenge 7yrs ago, was do we reinvest in our current solution, potentially not getting any hosted-elements and maybe limiting our scalabiltiy, or can we leverage an up and coming SaaS platform, which will allow us to manage growth, introduce modernized solutions, improve contact centre experince for clients and agent, reduce boundaries for voice-requirements, whilst remaining within budgtary controls.
October 17, 2023
Making the home office more professional and efficient
Our team all currently work from home offices and use 8x8 via our cells for work calls. I did download the app on my laptop as well. It works fine on the laptop but it cuts out sporadically. On my cellphone, I don't have any issues at all. I call customers daily and exclusively use the 8x8 app. This allows me to answer customer calls anywhere at home without revealing my personal cellphone number.
October 16, 2023
Good Work Phone option
We use 8X8 for office line and are able to quickly manage and direct calls to the appropriate departments. Call quality is great based on our internet and location. While in the field it is easy to navigate and transfer calls to our office and other field personnel the record call function helps tremendously..
October 16, 2023
8x8 X Series Review
8x8 address the problem we have at work where we were unable to take our desk phones home without a site to site link to our home router. With 8x8 we are able to pick up our phone and take this anywhere to work from whether its home or at a different desk in the office for a change of scenery, its great.
October 13, 2023
8x8 Great features & Cost Effective
We replaced out analog phone lines and phone system with 8x8 VOIP and saved a considerable amount of money. I do consulting any my largest user is a grocery store with 30+ phones in several locations. The features are amazing and customized per user or department - many options. We chose the Polycom phone that have amazing sound quality. The only drawback with Polycom phones (and maybe others) is that in certain areas you can't hear the phone ring.
October 12, 2023
Team Collaboration Inducer
8x8 has been instrumental in improving communication within our organization. The chat “rooms” feature has been fantastic for project management. It has also given our employees more flexibility with remote work. The feature of switching between devices is seamless and easy. The analytics are clear and navigating them is simple. Your own meeting link can remain the same so it’s easy to remember and no tedious meeting passcodes to enter. Great collaboration system!
October 12, 2023
Better Solutions Available - Wasn't Worth the $$
8x8 makes it difficult for us move between different computers, locations as well as different accounts, especially when integrated with Hubspot and Google Ads. It doesn't report the calls from Google Ads as a source and sometimes, reports the calls twice when parked, transferred, etc.
October 12, 2023
MADE OUR SMALL BUSINESS FUNCTION LIKE A MID SIZE
We are a medical office and recieve many test results and various other requests. Also we sent alot of charts and testing orders.
October 12, 2023
A Good Value That Supports Your Team
I use 8X8 to contact new clients via phone and text via the mobile app on my cell phone. This is a great tool to help our team manage our business and reach new customers.
October 12, 2023
Great product
Users in different locations, this allows us one system accounts etc with different numbers that can link between offices 40 miles apart from each other. To keep admin costs down we and need the ability to take the number out of the office. The system allows me to operate anywhere from my mobile. When initially ordering I had reservations over whether or not the call quality would be sufficient. In the last 4 years the call quality has always been excellent. Support was great when starting up, but never needed it since as I never have any issues.
October 12, 2023
8x8 works well for our agency
Integrates with Microsoft Teams for seamless communications. SMS text capability was an important feature we needed.
October 12, 2023
Good Work Phone Option
Great program that can be used on both my cell phone and company computer/tablet. Ease of use and ability to message contacts quickly while having the easiest support staff we work with. Any issue is resolved quickly and 8x8 checks in periodically to ensure that the issue was resolved and has not returned.
October 11, 2023
Exceeded expectations, 100% would recommend!
Our company uses 8x8 to streamline all incoming correspondence whether it be for phone calls during open and closed hours, faxes and we use the 8x8 meeting feature for video calls for emergencies for patients. We used an answering service before transitioning to VOIP and the disconnect in communication between the answering service and office staff was a consistent issue that we ran into. Now that we have cut out the middle man, 8x8 takes care of all our incoming correspondence especially for afterhours. We also were able to downsize in the programs apps that we were using beforehand such as for video consults since we now use 8x8 meetings.
October 11, 2023
8x8 X Series - a EXCELLENT tool for small staffs or employees that are not desk bound
We use 8x8 with our VOIP phone system. It makes our desk phone accessible via our cell phones anywhere in the building, as well as out of the building. We can send text messages, voice mail, actual voice calls. Truly expands the capabilities of continuing to work and not miss important calls or messages when away from my desk.
October 11, 2023
8x8 - a remote workers dream
The 8x8
product helps us provide businesses with flexibility with the ever evolving
working world. One of the main drivers behind the push for 8x8 is enabling
users to work from remotely. So much of old phone systems are archaic in there
design, with remote support non existent. However, with 8x8 you are able to
provide users with stress free access to the company phone system.
October 11, 2023
An excellent solution with lots of features and significant advantages to legacy on-prem systems
As a reseller we install 8x8 X Series within our supported customer base. We've found it to be an excellent product. Moving from older and alternative VOIP systems and legacy on-premises systems to 8x8 X Series solutions is easy and well supported. Customers are pleased with the improvements, fast performance and lower costs that come with the solution.