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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
Continue reading

8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
Continue reading

8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
Continue reading

Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (348)
    8.8
    88%
  • Call recording (300)
    8.7
    87%
  • Directory of employee names (307)
    8.7
    87%
  • Message alerts (336)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(717)

Attribute Ratings

Reviews

(1-25 of 406)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many more capabilities for handling all of our incoming telephone calls and call transferring and recording needs.
Score 9 out of 10
Vetted Review
ResellerIncentivized
8x8 X Series allows us to directly answer calls and schedule follow up appointments for our services. We particularly like the auto attendant feature to route the call to the correct person to best support their needs.
March 13, 2024

Excelling with 8x8

Score 10 out of 10
Vetted Review
Verified User
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of to address our customers' business needs. In addition, their resources are in tune with market conditions and bring a wealth of experience to complement us and our customers.
March 12, 2024

8x8 X Series Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the phone if you give it permission, and the meetings are way easy to start and share. The only problem that I see is the storage, I cannot control how much storage is given to each person with a line and I wish we could just put a limit to the amount of recorded calls once the storage is out. But I guess it's the only way for you to charge more. Everything else from the service I could recommend but the compatibility is really great.
March 09, 2024

Just another review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It also offers basic texting options. Besides that we don't many high demands or business problems that need addressing. We just need it to work as a phone.
March 09, 2024

8x8 User and Fan!!!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to get a ton of calls! 8x8 allows call to our mobile devices, so we are not missing any prospective residents when we're not in the office. This is my 1st experience with 8x8, and I am VERY impressed!
March 09, 2024

8X8 Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use 8X8 in our office for our phone and fax system. It has been a great transition from our old (landline) phone system. What we like most is the ability to retrieve messages from anywhere and have our messages transcribed and sent to our emails. This is very helpful, especially for after-hours emergencies. We also utilize the programming for auto attendants when the office is closed.
February 11, 2024

Best Work System By Far.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use 8x8 primarily for patient communication. This product has helped us streamline the use of a single main line while being able to take calls remotely. Scheduling and managing appointments has become much much easier since implementing this system. Since we often see patients offsite as well, 8x8 mobile has allowed us to keep our personal numbers private, setting the office number as the caller ID. This also looks more professional, considering we are a small practice and do not have a centralized call center.
February 11, 2024

Great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote locations, too. Very easy to use with the app. Also, have it connected to our computers. The voicemail transcript is useful as well. I highly recommend it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our previous provider has a messy interface, lack of support and consistent failures in service. Dropping calls multiple times with one customer is not what any business wants. We server international customers as well and many of the services I explored could not support that. 8x8 X Series has given us a clean interface to work with, easy metrics to review and we have had no interruptions in service. Our team is pleased with the ease of use and the quality if each call we make.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use 8x8 X Series for upgrading old telephones systems to new ucaas.We port thier numbers into 8x8 X Series and provide appplication training.We also add new numbers to the account as per requirement.We use latest 8x8 X Series functions to make complex things into simple and easy to use.We also port the old carrier telephone numbers into 8x8 X Series, where physical phones start working on 8x8 X Series.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We utilize 8x8 for each of our employees to have a dedicated phone line that can link to their cell phones, desk phones, and Microsoft Teams accounts. We also utilize the options for rerouting calls as needed for if someone is unavailable or not answering their phone in a timely manner.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!
Score 10 out of 10
Vetted Review
ResellerIncentivized
Talking self training & Demo for self understanding of the application and usage.The Product solves many problems such as its voice for MS teams, providing PSTN connectivity to many countries, Superior voice & video clarity, sms and team chat options etc.Scope is I have implemented it for the clients who has issues with traditional/legacy phone systems , got thier numbers ported and system moved across 8x8.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zakiant has been using 8x8 for many years now, and we are using it both in-house and to support our clients as well. We have been very impressed with its performance and capabilities. The 8x8 X Series has helped us to solve a number of business problems, including Improved communication and collaboration. The platform's features, such as video conferencing and screen sharing, have helped our team to connect with customers and prospects more effectively. Overall, we are very pleased with 8x8 X Series.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
8x8 replaced a legacy Avaya system in our organization. One of the biggest issues we were facing at the time was the inability for employees to answer calls when they were not in the office. 8x8 solves this by allowing any device to be a phone. The 8x8 Work app for your computer or smart phone works as advertised and now users can receive work calls where ever they are. As a phone system it does the job. There are some limitations which is why I don't give it a 10 out of 10. Unless otherwise specified the total number of voice mails any user can have is 20 out of the box. If you need to integrate to a paging system, do you homework first, they are very limited in the systems they can natively integrate with. You cannot setup a global fax cover sheet if you plan to use eFaxing. You have to use their cover sheet or each user must add one individually. Call filtering for Spam and Robocalls is non existent. Be prepared to start receiving a lot more unwanted spam and Robocalls. Overall the system does what it needs to do even with the issues mentioned here it's a good system.


November 07, 2023

8x8 product review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We work at the district. We have deskphones and 8x8 apps through out the school. We want to be able to manage bulk number of accounts, devices at one. We don't want to manually modify each devices.

For admin, like to have some of these features.
1. Reporting/trace call or failing calls. Teacher report issue and we don't have away of troubleshoot this issue.
2. Backend server access, i.e., push out firmware on the handset.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
8x8 X is a Dream for the New User and their Customer Service team feels like in-house support. The All Company Message Room has become our company chat which gives our Project Manager the ability to stay on top of everything, not to mention the quality of calls and easy to use Analytics with detailed reports on Dials, phone time and immediate access to recorded calls. 8x8 not only gives us a Professional look with the Company Caller ID and Department Extensions, but it has helped us Improve our Productivity by 30%. I cant see my company being where it is without it.
November 05, 2023

8x8 is GREAT!

Darlene Downs-Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
8x8 is the main telephone system throughout the organization from incoming calls, outgoing calls, interdepartmental, voicemail, faxing, and computer access. I depend on 8x8 to provide quality services for my daily work schedule and need documentation for credentialing providers to obtain confidential documentation. The 8x8 system is reliable, easy to navigate through, and offers great customer service with follow-up. I am confident that I can produce and have multiple tasks completed via 8x8.
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