Pretty good for the basics but if you want more, shop around
We use 8x8 for our phone system. Overall I say it's good and works, but there is definitely room for improvement. In our business model, …
8x8 X Series
Top Rated
8x8 X Series
Overview
Reviews
Popular Features
View all 16 featuresCall recording (167)
8.9
89%
Message alerts (197)
8.2
82%
Directory of employee names (168)
8.0
80%
Answering rules (205)
7.6
76%
Reviewer Pros & Cons
View all pros & cons
Pricing
View all pricing8x8 Express
$12
Cloud
Per User/Per Month
X2
$24
Cloud
Per User/Per Month
X4
$44
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Cloud PBX
8.2
82%
Call Management
7.9
79%
VoIP system collaboration
7.7
77%
Mobile apps
7.9
79%
Product Details
What is 8x8 X Series?
8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:
• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
8x8 X Series Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 X Series Video
What is 8x8 X Series?
8x8 X Series Integrations
8x8 X Series Competitors
8x8 X Series Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Alternatives
View all alternatives
Frequently Asked Questions
What is 8x8 X Series?
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
What are 8x8 X Series's top competitors?
RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Talk are common alternatives for 8x8 X Series.
What is 8x8 X Series's best feature?
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.5.
Who uses 8x8 X Series?
The most common users of 8x8 X Series are from Small Businesses and the Real Estate industry.
Reviews and Ratings
(242)
Ratings
Reviews
(1-25 of 242)Companies can't remove reviews or game the system. Here's why
December 16, 2021
Pretty good for the basics but if you want more, shop around
- Incoming calls - they rarely get lost.
- Transferring calls.
- Sub menus in the auto attendant.
- VM to text for the hearing impaired.
August 20, 2021
8x8 Works, when it wants to
- Faxing is straight forward
- VM notifications
- Directory is easy to navigate
- Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
- Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
- Maintenances on 8x8 X Series infrastructure need to be done off-hours or on weekends. Pushing an update midday and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
- 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
November 12, 2021
One and done
- Telephone communication
- Voicemail
- Messages
- Check voice mail
- Control panel on phone
- Menu button
November 09, 2021
8x8 X Series Customer for 12 Years
- Call quality
- Virtual interface
- Pricing
- Ability to block spam calls
November 05, 2021
8x8 Virtual Office Is The Best VoIP Phone System
- Great for communicating with your company employees.
- Convenient for having meetings through the conference bridge.
- Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
- Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
- Need the ability to send text attached files or pictures to contacts.
- Need an easier way to block callers with a block phone number button similar to cell phones.
October 29, 2021
Works ok...when it wants to
- Ease of use
- Portability
- Reliability
- [The] 8x8 X Series admin console is confusing.
August 24, 2021
8x8 [X Series] for a small sized business
- Desktop App
- Easy to Deploy
- Flexibility
- Pick Up Groups need to simpler
- Hunt groups more pick up options
- Online Management portal [laid] out better
November 24, 2021
Functional but quirky
- Allows remote access
- Phone and fax use
- Visual voicemail
- Voicemails usually stop after 30 seconds
- No way to silence phone ringing
- Loses connection at times
November 11, 2021
Office Text That Works
- Text
- Instant message between users
- Setting up away greetings for days we are closed is a complicated process, it would be nice to see this simplified and integrated into virtual office.
- Caller Id and call history do not always work in real-time with the user interface. Some employees will see the missed/incoming/outgoing call history and others will not see certain calls.
- Integrating the FAX to the same virtual desktop interface would be great. Having to log in to a different account to send a fax seems outdated and require[s] an extra step.
- Customer support
- Great tech help
- Ease of use for site and mobile system
- My mobile won't ring when [receiving] incoming 8x8 virtual office calls.
September 07, 2021
Not great, but hopefully getting better?
- 8x8 [X Series] is easy to install and pop up notifications work well.
- Voicemail works well, and recording options are simple.
- Controls are simple when using the app via phone or Mac.
- Calls are frequently dropped, or connections are unstable despite quality wifi connection. Improving the parody between 8x8 vcc and soft phone would drastically improve our [functionality].
- The recent update created multiple disruptions in service despite the email notification.
- US based support, or people who speak english more clearly would benefit our company greatly.
December 10, 2021
Every Day User of 8x8
- Makes calling from my laptop and from the number my customers are used to, very easy.
- I love being able to text from the same number as well.
- Easy layout makes use very simple.
- I have had trouble getting the app on my phone. It says I need a code from the admin but we can't seem to find it.
- I wish it would detect when my desk phone is on the same network. I have answered calls from home, and not changed it to the computer output, and it makes me look very unprofessional having to hang up and change the setting to call again.
- I wish the transfer was easier instead of making me search the name. Give me a list right as I hit Transfer.
November 29, 2021
Everything you need for remote work from a physical office
- Customer service.
- Easy setup
- Reliable service.
- Some of the online dashboard features can be a little difficult to figure out, but they've improved this over the years that we've been using them.
- Setting up the different lines and numbers can be complicated, but it'll really depend on your particular setup.
November 18, 2021
Honest Product Review!
- Faxes
- Mobile phone App
- Meeting scheduling via Outlook
- Often I pick up a phone, however, my computer keeps ringing for another minute or so.
- Fax issue, where quality is not perfect or unsupported file, the whole thing doesn't go through...or actually keeps reloading and trying to send without actually sending.
November 16, 2021
Indispensable for our small, pediatric office
- Taking phone calls from anywhere (via mobile and/or computer/web app)
- Customer service is phenomenal
- Rock-solid reliability
- Very affordable and flexible offerings
- Set up can be complicated for the layperson, so you'll need someone who can handle that, but support is generally great.
November 09, 2021
8x8 [X Series] makes my life easy!
- Great service
- Great technical support
- Quality equipment
- Voicemail settings can be confusing for some users, make some easy guides.
- Offer warranty on phones while you have service.
- Offer discounts on phone upgrades after 2-4 years.
October 18, 2021
Great Phone!
- Web Meetings
- Seeing Voicemails
- Looking up other extensions
- Make it easier to connect to the person's calendar for meetings.
- Handles multi party calls vi its bridge/conferencing capability.
- Voicemails are retained online, are accessible via the desk phone, via the online app and are delivered by voicemail that can be saved as a permanent record.
- Sending and receiving faxes is easy and can be done at your desktop, the PDF attachments of each fax can be saved and filed in the appropriate cleint document file.
- The PC app, the smartphone app and the desk phone all readily connect to Bluetooth hearing devises.
- I sometimes have difficulty accessing my admin folders to change certain information; generally, communications via support easily resolve this issue.
- Easy to understand and configure
- Reasonably priced
- Integrated flexible options for different types of communications all in one place
- Screen sharing for right to the point quick tech support
- Troubleshooting 8x8 Work App for Desktop & iPhone
- Offer seamless double authentication for enhanced user security logins
August 24, 2021
8x8 [X Series] Not so great
- Daily Reporting
- Incoming calls
- Calls are frequently dropped
- Calls will frequently come in but when answered, will fail to connect
- Internal transfers result in dropped calls
December 09, 2021
Great, affordable phone service
- Ability to transfer call and join lines.
- Ability to populate the company profile as the call comes in.
- Allows call recording which is beneficial for training and reviews.
- No issues at this time to report.
December 05, 2021
Best service at the best rate
- SMS messaging
- Phone application
- Reliability
- Initial setup can be a little difficult
November 19, 2021
Great Phone Solution
- Call Forwarding
- Smart Phone App
- Ease of Use
- Easier to use back office
- Call quality at times
- Texting
November 09, 2021
A good experience overall
- Mobile App allows for flexibility.
- Provides alternate forms of communication (calls, faxes, messaging, meetings).
- Length of time for faxes to be transmitted (a little inconceivable for digital services).
November 09, 2021
So helpful during the pandemic!
- Auto attendant
- Call routing
- Voicemail
- None