At first Glance
We currently use 8x8 for our voip services. The issues that we are running into is the amount of required items needed to implement a new …
8x8 X Series
Top Rated
8x8 X Series
Starting at $12 Per User/Per Month
View PricingOverview
What is 8x8 X Series?
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of...
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Awards
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Best of
2023
Best of
2023
Best of
2023
Popular Features
View all 16 features- Call recording (218)9.090%
- Message alerts (254)8.888%
- Answering rules (258)8.383%
- Directory of employee names (221)8.383%
Reviewer Pros & Cons
View all pros & consVideo Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
View all pricing8x8 Express
$12
Cloud
Per User/Per Month
X2
$24
Cloud
Per User/Per Month
X4
$44
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration
02:58
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is 8x8 X Series?
8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:
• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
• Business SMS—Send, receive and track text messages
• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
• Online meetings—Collaboration with web, audio and video conferencing
• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues
8x8 X Series Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 X Series Video
What is 8x8 X Series?
8x8 X Series Integrations
- Google Workspace
- Slack
- Zendesk Support Suite
- The Okta Identity Cloud
- NetSuite ERP
- Desk.com
- Skype for Business, now part of Microsoft Teams
- Bullhorn CRM
- Salesforce Sales Cloud
8x8 X Series Competitors
8x8 X Series Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Talk are common alternatives for 8x8 X Series.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
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Reviews
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January 26, 2023
At first Glance
- We have not experienced any outages during my time using it
- change the license options
- decrease user setup requirements
- call topology options
- Cross account communication via extension dialing
January 04, 2023
Great product for a corporate environment
- Makes it easy to update users information.
- Simplifies management of Phone Numbers to.
- Manages licenses for phone VoIP equipment.
- Keep track of users that are no longer in the organization and when they are replaced.
- Porting of numbers.
December 28, 2022
Overall a good service if you know what you need
- Support was great, when we had issues.
- Placing calls in Parks.
- Voicemail
- User Interface could be more intuitive.
- It would be nice to have easier options for when and which phones (cell/office) ring, including for when a person steps out of the office (having a toggle for other phones to ring right away).
- While I had success with Support because I was able to explain and stay patient, my colleague did not find it easy to talk to support at all and having a team on 8x8 that can set up what we need is very important to us.
- More options for cell phone vs desk phone, including being able to turn off cellphone notifications for calls when sitting in the office.
December 27, 2022
8x8 multi platform solutions
- Video and Audio conferencing
- Mobile application
- Messaging
- Disposition customisation with API Trigger
- API Integration
- CRM integration
December 22, 2022
Excellent price and product!
- Cost effective
- Easy to use
- Product features are competitive with other VOIP companies
- Blocking robotic callers
- Many customer support representatives are from a foreign countries and difficult to understand
- Better communication
December 22, 2022
8x8 Review by IT Professional
- 8x8's account setup is very simple and hassle free.
- 8x8's inherent portability as a soft-phone makes it very convenient for the employees such as Regional Sales managers who work across the country to get up and running with a dedicate work line.
- 8x8's offering SSO, allows for one less credential for our end-users to keep track of.
- I'd like to see the ability to record voicemail greetings within the app.
December 21, 2022
8x8 brings powerful technology to everyday businesses
- Route calls when on vacation mode or Do not disturb
- Text feature works really well
- Sound quality on calls are very good
- Technical support is very efficient
- I would like to be able to clear out & delete my text messages!
- I would like all calls to be routed correctly
December 21, 2022
Excellent Phone Service!
- Excellent connection quality
- Various capabilities for every need
- Customer service is great!
- Ring groups are essential
- Auto attendant work extremely well
- Could add a few more detail options
- More control over the interface
- add the same capabilities that are on the phone app to the desktop version
December 21, 2022
8x8 is great!
- There's almost never any technical issues
- organization & management of users is easy
- the support team is very helpful!
- I wish there was an easier way to transfer 1 phone number from 1 person to another. (Employee replacement)
December 21, 2022
8x8 X Series Review
- manage
- call recording
- sometimes it is difficult to understand the customer service representatives
December 21, 2022
Works n All 8x8 Review
- Deploying 3rd Party SIP devices
- Provisioning of new devices
- Ease of use of Administrative portal
- Number Porting - requires more clarity on how numbers can be displayed and utilised
- Time schedules are only available on either Contact Centre or Auto Attendant - these should be available to use on ring groups directly
- Formatting on downloadable CSV's needs addressing.
December 21, 2022
Beginner user
- Overview of the system
- Be concise
- Good information
- More detailed information.
- Real life examples
- more complex situations
December 21, 2022
8x8 worth it!
- calling
- messaging
- email notifying with voicemail
- faxing instead of using a fax machine
- better search feature
December 19, 2022
Reliable. Confidence Provoking. Honest.
- Provide reliable phone service.
- Allows us to customize how we want our phone service to be presented.
- Offers a variety of consoles/products to choose from.
- Provides you with an account manager and sales manager for specified coverage.
- Customer service reachability.
- Access to replacement products that have hardware issues.
- Having a phone number to actually speak to someone about concerns as opposed to the chat.
- The chat redirecting to generalized FAQ instead of more in depth solutions.
December 19, 2022
I love 8x8!!!
- Calls
- Text messages
- Caller ID
- Voicemail
- Better connectivity outside of the US.
- An option to merge more than 3 people.
- Better audio quality.
December 18, 2022
Much needed for Employees on the go.
- Stores voicemail.
- Handles call volume.
- Mobile app.
- Can be used.
- Letting a caller ID show through.
December 18, 2022
AMAZIING AND EFFCIENT.
- Managing phone calls are simple.
- Efficient system.
- Easy way to contact people.
- Volume should be louder.
- An easier way to delete old phone calls/voicemails.
- Easier way to organize phone calls by month instead.
December 18, 2022
8x8 = Perfect 10
- Seamless communication across devices.
- Great customer support.
- Quality of calls has been excellent.
- Implementation of the system was straightforward and help was available if needed.
- The backend interface could use updating. It can be clunky to use.
- We had a billing issue recently that was caused by a system change that was a little frustrating to deal with.
- The Mac app could be re-designed to be a bit easier to use.
December 18, 2022
Love it
- Fax
- Calls
- Messages
- Faxing more than 50 pages,
December 17, 2022
8x8 X Series review
- Phone trees.
- Call routing.
- Easy to set up.
- The default robot voice is not the best. Would be good to have more options.
- Pairing phones to users took a long time.
- Voicemail transcription is not perfect.
December 16, 2022
8x8 is great
- The app connecting to the cell phone is very useful
- The text feature is something that is used often
- They make it easy to manage the call flows in the admin portal
- It could be nice to have a secondary call flow so that I could test things out without having to make actual changes to the way the calls are already handled.
December 15, 2022
8x8 a great all-around phone system and goes great with the Polycom phones / mobile and office computer
- Great communication tool mulitple SMS Chat
- Easy access voicemail
- Answer the phone from computer and pick up on phone
- auto sync with outlook contacts
December 15, 2022
8x8 is the way to go!
- Manage
- Program
- Applications for the desktop and mobile phone
- Call Recording
- Tech support, tier one is a little lacking
- Caller ID issue. If you delete a call group or an AA that has the main number as the programmed number and that is the user's caller ID number, the caller ID under the user settings gets erased.
- Cannot forward call recordings from the portal. You need to download it and then forward via email.
December 08, 2022
99.99% uptime, that's 8x8
- customer service response time and ability to address the issue
- training and updates on new functionality
- virtual office capabilities
- sometimes it is difficult to understand the customer service representatives
October 12, 2022
8x8 X Smooth.
- Phone
- Fax
- Update
- No problems with any features.
- Would not like to see anything done differently.
- Great app for the cell phone.