8x8 X Series

8x8 X Series

Customer Verified
Top Rated
Top Rated
8x8 X Series

Overview

Reviews

One and done

7
8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] …

Works ok...when it wants to

6
8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from …

Not great, but hopefully getting better?

1
8x8 X Series is utilized by our entire organization as a soft-phone option. We utilize it as the primary support telephone as well. While …
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Every Day User of 8x8

7
I use 8x8 X Series daily to make outbound calls, receive calls and send texts. It has made it easy to make calls from my computer no …
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Honest Product Review!

8
We use it [8x8 X Series] across the whole company. It's a one-stop-shop for all phone, meeting, and fax needs.
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8x8 [X Series] makes my life easy!

10
We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the …
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Great Phone!

7
8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer …
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8x8 [X Series] Not so great

5
Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
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Great, affordable phone service

10
We receive several calls from our financial institutions. The 8x8 X Series integration allows us to populate the company profile when the …
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Best service at the best rate

10
8x8 X Series is our primary phone system and it has worked perfectly for all [our] needs. 8x8 X Series is easy to use and we especially …
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Great Phone Solution

10
We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming …
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A good experience overall

7
We use 8x8 [X Series] as our primary telecommunication provider, including phone lines and fax lines. It is used by the entire company and …
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So helpful during the pandemic!

10
The entire office uses 8x8 for our phone system. It's helped us during our remote work because the auto attendant was used to sub for …
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Popular Features

View all 16 features

Call recording (167)

8.9
89%

Message alerts (197)

8.2
82%

Directory of employee names (168)

8.0
80%

Answering rules (205)

7.6
76%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

8x8 Express

$12

Cloud
Per User/Per Month

X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.2
82%

Call Management

7.9
79%

VoIP system collaboration

7.7
77%

Mobile apps

7.9
79%

Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Integrations

8x8 X Series Competitors

8x8 X Series Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

View all alternatives

Frequently Asked Questions

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

What is 8x8 X Series's best feature?

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.5.

Who uses 8x8 X Series?

The most common users of 8x8 X Series are from Small Businesses and the Real Estate industry.

Reviews

(1-25 of 242)
Companies can't remove reviews or game the system. Here's why
Daniel Bonilla | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
  • Faxing is straight forward
  • VM notifications
  • Directory is easy to navigate
  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 X Series infrastructure need to be done off-hours or on weekends. Pushing an update midday and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Joe Khoe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Great for communicating with your company employees.
  • Convenient for having meetings through the conference bridge.
  • Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
  • Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
  • Need the ability to send text attached files or pictures to contacts.
  • Need an easier way to block callers with a block phone number button similar to cell phones.
November 11, 2021

Office Text That Works

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Text
  • Instant message between users
  • Setting up away greetings for days we are closed is a complicated process, it would be nice to see this simplified and integrated into virtual office.
  • Caller Id and call history do not always work in real-time with the user interface. Some employees will see the missed/incoming/outgoing call history and others will not see certain calls.
  • Integrating the FAX to the same virtual desktop interface would be great. Having to log in to a different account to send a fax seems outdated and require[s] an extra step.
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • 8x8 [X Series] is easy to install and pop up notifications work well.
  • Voicemail works well, and recording options are simple.
  • Controls are simple when using the app via phone or Mac.
  • Calls are frequently dropped, or connections are unstable despite quality wifi connection. Improving the parody between 8x8 vcc and soft phone would drastically improve our [functionality].
  • The recent update created multiple disruptions in service despite the email notification.
  • US based support, or people who speak english more clearly would benefit our company greatly.
December 10, 2021

Every Day User of 8x8

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Makes calling from my laptop and from the number my customers are used to, very easy.
  • I love being able to text from the same number as well.
  • Easy layout makes use very simple.
  • I have had trouble getting the app on my phone. It says I need a code from the admin but we can't seem to find it.
  • I wish it would detect when my desk phone is on the same network. I have answered calls from home, and not changed it to the computer output, and it makes me look very unprofessional having to hang up and change the setting to call again.
  • I wish the transfer was easier instead of making me search the name. Give me a list right as I hit Transfer.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Customer service.
  • Easy setup
  • Reliable service.
  • Some of the online dashboard features can be a little difficult to figure out, but they've improved this over the years that we've been using them.
  • Setting up the different lines and numbers can be complicated, but it'll really depend on your particular setup.
November 18, 2021

Honest Product Review!

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Faxes
  • Mobile phone App
  • Meeting scheduling via Outlook
  • Often I pick up a phone, however, my computer keeps ringing for another minute or so.
  • Fax issue, where quality is not perfect or unsupported file, the whole thing doesn't go through...or actually keeps reloading and trying to send without actually sending.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Taking phone calls from anywhere (via mobile and/or computer/web app)
  • Customer service is phenomenal
  • Rock-solid reliability
  • Very affordable and flexible offerings
  • Set up can be complicated for the layperson, so you'll need someone who can handle that, but support is generally great.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Great service
  • Great technical support
  • Quality equipment
  • Voicemail settings can be confusing for some users, make some easy guides.
  • Offer warranty on phones while you have service.
  • Offer discounts on phone upgrades after 2-4 years.
October 18, 2021

Great Phone!

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Web Meetings
  • Seeing Voicemails
  • Looking up other extensions
  • Make it easier to connect to the person's calendar for meetings.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Handles multi party calls vi its bridge/conferencing capability.
  • Voicemails are retained online, are accessible via the desk phone, via the online app and are delivered by voicemail that can be saved as a permanent record.
  • Sending and receiving faxes is easy and can be done at your desktop, the PDF attachments of each fax can be saved and filed in the appropriate cleint document file.
  • The PC app, the smartphone app and the desk phone all readily connect to Bluetooth hearing devises.
  • I sometimes have difficulty accessing my admin folders to change certain information; generally, communications via support easily resolve this issue.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy to understand and configure
  • Reasonably priced
  • Integrated flexible options for different types of communications all in one place
  • Screen sharing for right to the point quick tech support
  • Troubleshooting 8x8 Work App for Desktop & iPhone
  • Offer seamless double authentication for enhanced user security logins
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ability to transfer call and join lines.
  • Ability to populate the company profile as the call comes in.
  • Allows call recording which is beneficial for training and reviews.
  • No issues at this time to report.
November 09, 2021

A good experience overall

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Mobile App allows for flexibility.
  • Provides alternate forms of communication (calls, faxes, messaging, meetings).
  • Length of time for faxes to be transmitted (a little inconceivable for digital services).