8x8 X Series

8x8 X Series

Customer Verified
Top Rated
Score 8.3 out of 10
Top Rated
8x8 X Series

Overview

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of...
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Recent Reviews

8x8 is great!

8 out of 10
December 21, 2022
I use 8x8 to contact 4PL warehouses & carriers to make sure deliveries are made on time. Our Success Managers use 8x8 to call clients …
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Beginner user

7 out of 10
December 21, 2022
We use it to communicate all the different departments within the organization and the different communities as well as mobile users.
Severa…
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (218)
    9.0
    90%
  • Message alerts (254)
    8.8
    88%
  • Answering rules (258)
    8.3
    83%
  • Directory of employee names (221)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

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8x8 Express

$12

Cloud
Per User/Per Month

X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration
02:58
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.5Avg 8.2

Call Management

Customized phone system settings

8.5Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

8.4Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

8.6Avg 8.3
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Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 X Series are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 305)
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Score 10 out of 10
Vetted Review
Verified User
  • Makes it easy to update users information.
  • Simplifies management of Phone Numbers to.
  • Manages licenses for phone VoIP equipment.
  • Keep track of users that are no longer in the organization and when they are replaced.
  • Porting of numbers.
Score 9 out of 10
Vetted Review
Verified User
  • Support was great, when we had issues.
  • Placing calls in Parks.
  • Voicemail
  • User Interface could be more intuitive.
  • It would be nice to have easier options for when and which phones (cell/office) ring, including for when a person steps out of the office (having a toggle for other phones to ring right away).
  • While I had success with Support because I was able to explain and stay patient, my colleague did not find it easy to talk to support at all and having a team on 8x8 that can set up what we need is very important to us.
  • More options for cell phone vs desk phone, including being able to turn off cellphone notifications for calls when sitting in the office.
Score 9 out of 10
Vetted Review
Verified User
  • Cost effective
  • Easy to use
  • Product features are competitive with other VOIP companies
  • Blocking robotic callers
  • Many customer support representatives are from a foreign countries and difficult to understand
  • Better communication
Score 10 out of 10
Vetted Review
Verified User
  • 8x8's account setup is very simple and hassle free.
  • 8x8's inherent portability as a soft-phone makes it very convenient for the employees such as Regional Sales managers who work across the country to get up and running with a dedicate work line.
  • 8x8's offering SSO, allows for one less credential for our end-users to keep track of.
  • I'd like to see the ability to record voicemail greetings within the app.
Score 8 out of 10
Vetted Review
Verified User
  • Route calls when on vacation mode or Do not disturb
  • Text feature works really well
  • Sound quality on calls are very good
  • Technical support is very efficient
  • I would like to be able to clear out & delete my text messages!
  • I would like all calls to be routed correctly
December 21, 2022

Excellent Phone Service!

Score 10 out of 10
Vetted Review
Verified User
  • Excellent connection quality
  • Various capabilities for every need
  • Customer service is great!
  • Ring groups are essential
  • Auto attendant work extremely well
  • Could add a few more detail options
  • More control over the interface
  • add the same capabilities that are on the phone app to the desktop version
December 21, 2022

8x8 is great!

Score 8 out of 10
Vetted Review
Verified User
  • There's almost never any technical issues
  • organization & management of users is easy
  • the support team is very helpful!
  • I wish there was an easier way to transfer 1 phone number from 1 person to another. (Employee replacement)
December 21, 2022

Works n All 8x8 Review

Score 10 out of 10
Vetted Review
Reseller
  • Deploying 3rd Party SIP devices
  • Provisioning of new devices
  • Ease of use of Administrative portal
  • Number Porting - requires more clarity on how numbers can be displayed and utilised
  • Time schedules are only available on either Contact Centre or Auto Attendant - these should be available to use on ring groups directly
  • Formatting on downloadable CSV's needs addressing.
Score 9 out of 10
Vetted Review
Verified User
  • Provide reliable phone service.
  • Allows us to customize how we want our phone service to be presented.
  • Offers a variety of consoles/products to choose from.
  • Provides you with an account manager and sales manager for specified coverage.
  • Customer service reachability.
  • Access to replacement products that have hardware issues.
  • Having a phone number to actually speak to someone about concerns as opposed to the chat.
  • The chat redirecting to generalized FAQ instead of more in depth solutions.
December 18, 2022

8x8 = Perfect 10

Score 10 out of 10
Vetted Review
Verified User
  • Seamless communication across devices.
  • Great customer support.
  • Quality of calls has been excellent.
  • Implementation of the system was straightforward and help was available if needed.
  • The backend interface could use updating. It can be clunky to use.
  • We had a billing issue recently that was caused by a system change that was a little frustrating to deal with.
  • The Mac app could be re-designed to be a bit easier to use.
December 17, 2022

8x8 X Series review

Score 7 out of 10
Vetted Review
Verified User
  • Phone trees.
  • Call routing.
  • Easy to set up.
  • The default robot voice is not the best. Would be good to have more options.
  • Pairing phones to users took a long time.
  • Voicemail transcription is not perfect.
December 16, 2022

8x8 is great

Score 10 out of 10
Vetted Review
Verified User
  • The app connecting to the cell phone is very useful
  • The text feature is something that is used often
  • They make it easy to manage the call flows in the admin portal
  • It could be nice to have a secondary call flow so that I could test things out without having to make actual changes to the way the calls are already handled.
December 15, 2022

8x8 is the way to go!

Score 9 out of 10
Vetted Review
Reseller
  • Manage
  • Program
  • Applications for the desktop and mobile phone
  • Call Recording
  • Tech support, tier one is a little lacking
  • Caller ID issue. If you delete a call group or an AA that has the main number as the programmed number and that is the user's caller ID number, the caller ID under the user settings gets erased.
  • Cannot forward call recordings from the portal. You need to download it and then forward via email.
October 12, 2022

8x8 X Smooth.

Score 10 out of 10
Vetted Review
Verified User
  • Phone
  • Fax
  • Update
  • No problems with any features.
  • Would not like to see anything done differently.
  • Great app for the cell phone.
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