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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Great!

10 out of 10
February 11, 2024
Incentivized
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (347)
    8.8
    88%
  • Call recording (299)
    8.7
    87%
  • Directory of employee names (306)
    8.7
    87%
  • Message alerts (335)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(717)

Attribute Ratings

Reviews

(1-25 of 407)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
ResellerIncentivized
  • call routing
  • voicemail
  • Interact with our mobile numbers
  • Change of personnel impacting our configuration changes
  • Ability to call the tech support reps directly versus case submittal online, then direct contact
  • SMS texting per extension
March 13, 2024

Excelling with 8x8

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Present Relevant Content
  • Excellent Pulse on the Market
  • It prepares us to have impactful conversations.
  • Follow up with additional sessions with specific use cases
  • Keep the quality of your excellent presenters consistent
  • Keep engaging the audience.
March 12, 2024

8x8 X Series Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Connection is always so good everywhere.
  • Simple and up-to-date interface on phone and PC.
  • SMS MMS works beautifully (maybe details on reception for automated systems, but great overall).
  • The fax system is awesome.
  • The app works even if it's not updated.
  • Activation of SMS should have a faster verification process.
  • I should be able to put a limit on recorded calls and stop recording when storage is full.
  • The capacity to listen to received audio and videos on the app would be great.
March 09, 2024

Just another review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Call Transfer
  • Call Forwarding
  • Office Hour Transfer
  • Texting
  • Online User Interface
  • Customer Service
  • Agency Support on System Use
  • Representatives that will return your call
March 09, 2024

8x8 User and Fan!!!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Forward calls.
  • Alert me of messages.
  • Allow call to be taken on mobile devices by using the 8x8 App.
  • Allow PM to make changes on app, instead of having to go through administrative.
March 09, 2024

8X8 Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Voicemail messages to email.
  • Auto attendant
  • Ease of transferring calls and picking up other desk calls.
  • We do not use a lot of the capabilites that 8X8 has at this time so we are limitied in what we can speak on.
  • We would like to be able to record our own voices for the voicemail messages.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Funtionallity
  • Ease of Use
  • Very detailed
  • Lots of information
  • Performance
  • Limited features
  • Call Quality sometimes is an issue
  • Some calls from our # is showing up as SPAM
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • IVR
  • VoIP
  • Mobile app
  • Reporting
  • Reporting could be a bit better. Currently needing multiple reports where I think one should be able to pull all data.
  • Phone integration into the CC web app vs using the installed Work app.
February 11, 2024

Best Work System By Far.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Call integration with office desk phones.
  • Voice quality on mobile app.
  • Text communications with patients who are hard of hearing.
  • Admin console being shareable to other users.
  • Setting desk phone as main audio/mic source without additional inputs.
  • Admin console access on desktop app vs web.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Caller ID
  • Voicemail
  • Recording missed call information
  • Transfer feature is glitchy
  • Communication with 8x8 X Series is not smooth
  • Installing new hardware is complicated
Evelyn Chapman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • With these webinars, I'm learning more and more each time.
  • Being able to transfer from desktop to the cell phone (vice versa) when calls come in has been really helpful.
  • Doing meeting calls on the 8x8 X Series app is awesome.
  • Prevent from having a lot of dropped calls.
  • When on a cell phone call and a call comes in from 8x8 X Series. It does not allow you to transfer the call.
  • Being able to have access to changes would be nice in 8x8 X Series. In my app.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • User friendly interface and visually appealing
  • Excellent Admin support and access to training
  • Ease of use for all users
  • Excellent support all around
  • Warm call transfers on the desktop app
  • More visibility or choices on default messages and hold music
  • Making sure users know they cannot do a Barge, Whisper or Monitor group without hardware
January 11, 2024

Working in 8x8 is easy

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Phone, chat and live meetings simply.
  • Great connections and low sound lag.
  • Integrate with TEAMS.
  • Ability to reply to a single message without commenting to the entire chat.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
  • The mobile app for 8x8 X Series could offer a more comprehensive and feature-rich experience.
  • 8x8 X Series should continuously enhance its security measures to protect user data and privacy.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Records every call
  • Allows you to Communicate with your team in private messaging rooms
  • Great Quality Calls
  • Training on all their Features
  • To be honest up to this point I have not encountered any problems, I love my 8x8.
November 05, 2023

8x8 is GREAT!

Darlene Downs-Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Caller ID - I never miss a call with the caller ID of all incoming calls
  • Faxing- documents that need to be sent right away
  • Voicemail- calls do not get cut off - voicemail is detailed to accommodate the longest message
  • Have a function that when on Do Not Disturb when in a group to have direct calls go through for the extension
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