8x8 X Series

8x8 X Series

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.3 out of 100
Top Rated
8x8 X Series


Recent Reviews

8x8 X Series Review

8 out of 10
May 06, 2022
We used to use 8x8 X Series to assist our clients with live phone call interactions, emails, and all other notifications that there is …
Continue reading

Solid phone system

7 out of 10
April 28, 2022
We are using 8x8 X Series as our digital phone for our customer success as well as sales staff for both inbound and outbound phone calls. …
Continue reading

I'm not in love

8 out of 10
April 21, 2022
We are a residential cleaning company. We have 2 people that answer the phones to book maid services. We like the ring queue that we set …
Continue reading

8x8 X Series Experience

7 out of 10
April 12, 2022
We use the 8x8 X Series system across 14 Branches located in the New England Area. We have problems with running the 8x8 X Series Desktop …
Continue reading

8x8 Hospital Usage

8 out of 10
April 08, 2022
We use 8x8 for our Hospital. I work in the centralized scheduling department and we take incoming phone calls for Doctors' appointments …
Continue reading

Reviewer Sentiment

Positive ()
Negative ()
Learn how we calculate reviewer sentiment


TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Best of Award, Best Of Feature Set 2021
TrustRadius Award Top Rated 2018

Popular Features

View all 16 features

Call recording (187)


Message alerts (218)


Directory of employee names (187)


Answering rules (226)


Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of 8x8 X Series, and make your voice heard!


View all pricing

8x8 Express


Per User/Per Month



Per User/Per Month



Per User/Per Month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX


Call Management


VoIP system collaboration


Mobile apps


Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Integrations

8x8 X Series Competitors

8x8 X Series Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android


View all alternatives

Frequently Asked Questions

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

What is 8x8 X Series's best feature?

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.8.

Who uses 8x8 X Series?

The most common users of 8x8 X Series are from Small Businesses (1-50 employees) and the Real Estate industry.


(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
We did have some issues getting different Office platforms to work with 8x8 at first, At the time of implementation many users were still on Office 2007 & 2010, Once we got rid of these platforms and only used 2013, 2016 & Office365 everything seems to mesh much better now without a hitch
Daniel Herrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.