8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can…
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- Call recording (287)9.090%
- Answering rules (334)8.989%
- Message alerts (322)8.787%
- Directory of employee names (292)8.787%
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
- $24 per month
- Tech Details
8x8’s Experience Communications as a Service (XCaaS) brings customer and employee experience together with contact center, voice, video, chat, and APIs on one cloud-native platform. The 8x8 eXperience Communications Platform™ is a XCaaS platform that optimizes omnichannel customer experience with data-driven insights while enabling employee engagement in a work-from-anywhere world.
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences that drive revenue, cut costs, and optimize operations for the new world of work.
An omnichannel contact center solution supporting inbound/outbound interactions for all voice and digital channels.
A conversational AI solution for automated self-service experiences with turnkey integrations to other systems to optimize the level of personalization during interactions.
A suite of Workforce Engagement Management applications that include native Quality Management and Speech and Text Analytics.
Enterprise-grade PBX features that include auto-attendant, voicemail, flexible call flow rules, and number coverage in over 100 countries.
Business SMS/MMS and internet fax.
End-to-end encrypted video meetings for up to 500 participants for deeper collaboration, supporting a global workforce.
Support for informal call queues, such as internal help desks for HR or IT.
1-1 or team chat and private or public chat rooms for faster collaboration between employees.
Access via a wide variety of desk phones, mobile and desktop apps, or any web browser.
In-depth reporting and robust analytics across all communications for IT admins and lines of business.
Unified administration capabilities for license management, number porting, provisioning, and configuration.
Streamlined workflows with a shared integration framework to embed communication features into productivity tools like Microsoft Teams or business apps like CRM and service management systems.
An API library with no-code and low-code technology used to customize digital channels to engage with customers.
Composed, personalized experiences for key organizational roles, such as contact center agents, supervisors, IT administrators, and receptionists, to boost user productivity.
Progressive, multi-modal communications with a financially-backed 99.999% uptime SLA for UCaaS and CCaaS.
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
|Deployment Types||Software as a Service (SaaS), Cloud, or Web-Based|
|Mobile Application||Apple iOS, Android|