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9 Spokes

9 Spokes

Overview

What is 9 Spokes?

9 Spokes is a smart dashboard that is designed to help companies see their business more clearly. Key metrics across essential areas of the user’s business are displayed in one place, revealing exactly how it's performing. The vendor’s value proposition…

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Learn from top reviewers

Nice to look at but missing a lot of apps

Rating: 7 out of 10
May 2, 2018
IncentivizedVetted ReviewVerified User
I use 9 Spokes as a one-stop dashboard for my small business. I use 9 Spokes to see my QuickBooks, LinkedIn and other social media all in one place. I am a one-person operatio...
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Contributor
9 Spokes1 year of experience
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Pricing

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9 Spokes

9 Spokes

N/A
Unavailable

What is 9 Spokes?

9 Spokes is a smart dashboard that is designed to help companies see their business more clearly. Key metrics across essential areas of the user’s business are displayed in one place, revealing exactly how it's performing. The vendor’s value proposition is that 9 Spokes makes it easier for…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.9spokes.com/how-it-works

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is 9 Spokes?

9 Spokes is a smart dashboard that is designed to help companies see their business more clearly. Key metrics across essential areas of the user’s business are displayed in one place, revealing exactly how it's performing. The vendor’s value proposition is that 9 Spokes makes it easier for companies to make the right calls to manage or grow their business.

According to the vendor, key benefits for SMEs include:

  • One smart dashboard for your cloud business apps
  • Business metrics in one place
  • Powerful insights for easier decisions
  • Recommended apps for your industry
  • Goes where you go, on any device
  • Free to use
  • Share with your advisors

9 Spokes Features

BI Platform Features

  • Supported: Administration via Web Interface
  • Supported: Live Connection to External Data
  • Supported: Snapshot of External Data
  • Supported: Multi-Data Source Reporting (Blending)
  • Supported: ETL Capability
  • Supported: ETL Scheduler

Supported Data Sources Features

  • Supported: Google Analytics

BI Standard Reporting Features

  • Supported: Customizable dashboards

Ad-hoc Reporting Features

  • Supported: Drill-down analysis

Data Discovery and Visualization Features

  • Supported: Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Supported: Integration with R or other statistical packages

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Application Program Interfaces (APIs) / Embedding Features

  • Supported: REST API
  • Supported: Javascript API

9 Spokes Screenshots

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9 Spokes Video

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9 Spokes Integrations

9 Spokes Competitors

9 Spokes Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited Kingdom
Supported LanguagesEnglish
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The product serves as a valuable tool for businesses across various industries. By providing a clear and concise view of business metrics and performance, it allows users to easily track the inflow across multiple business units. According to user reviews, this feature is particularly helpful for businesses that need to closely monitor their financials and inventory.

Another use case highlighted by customers is the product's ability to facilitate data analysis and collection. Users have praised the platform for its capability to gather and analyze data, enabling them to make more informed decisions. This functionality has proven invaluable for businesses looking to optimize their operations and identify opportunities for growth.

Furthermore, the product streamlines business processes by offering tools for expense management, stock management, and cash flow monitoring. Users have found it beneficial in simplifying these key aspects of their business, saving time and money in the process. Additionally, the platform's user-friendly interface has been commended by customers as it makes it easy to navigate through different features.

Integration with various applications is another use case that has resonated with users. The product allows for seamless integration with different software, making it a valuable add-on for those using multiple apps. This compatibility enhances efficiency and provides a comprehensive view of business operations.

Overall, this product serves as a one-stop dashboard that consolidates essential business information in one place, enabling users to track important metrics and identify trends. Whether it be for financial tracking, inventory control, or data analysis, customers have found this platform to be effective in addressing their needs and streamlining their business operations.

Helpful Integrations: Many users find 9 Spokes helpful, especially if they are based in a location where it has integrations into local banks. This feature allows them to connect with other apps and streamline their business operations effectively.

Organizational and Optimization Tool: Users appreciate how 9 Spokes helps them organize their business and optimize their working process. The program's ability to analyze lots of data enables users to create strategies for upselling products and make informed decisions.

Convenient Dashboard: 9 Spokes saves time by providing all the necessary data on one screen with a single dashboard, eliminating the need for spreadsheets. Users appreciate the accessibility of all the information they need in one place, making it easy to view and compare data from different sources and make quick decisions.

Limited availability: Many users have mentioned that 9 Spokes does not service a wide range of countries, which significantly limits their ability to connect local bank accounts in multiple countries. This issue has been raised by several reviewers, highlighting the need for expansion into more regions.

Difficult customer service: A notable number of users have reported difficulty in contacting the customer service team and described the experience as stressful and time-consuming. The challenges faced in reaching out to customer support have been expressed by multiple customers, indicating a need for improvement in this area.

Slow response time: Several reviewers have expressed frustration with the slow response time from 9 Spokes' customer service, leading to missed sales opportunities and delays in addressing critical issues. Users have pointed out that prompter responses would greatly enhance their overall experience with the platform.

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(1-1 of 1)

Nice to look at but missing a lot of apps

Rating: 7 out of 10
Incentivized
May 02, 2018
Verified User
Contributor in Other
Media Production Company, 1-10 employees
Vetted Review
Verified User
9 Spokes
1 year of experience
Use Cases and Deployment Scope
I use 9 Spokes as a one-stop dashboard for my small business. I use 9 Spokes to see my QuickBooks, LinkedIn and other social media all in one place. I am a one-person operation right now so I would say it's being used across my whole organization. It addresses an issue with browsing several tabs at once. I see at a glance where my business stats are headed.
Pros
  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
Cons
  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
Likelihood to Recommend
Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
Alternatives Considered
I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
9 Spokes Feature Ratings
BI Platform
N/A
N/A
Supported Data Sources
N/A
N/A
BI Standard Reporting (1)
90%
9.0
Customizable dashboards
90%
9.0
Ad-hoc Reporting (1)
70%
7.0
Drill-down analysis
70%
7.0
Report Output and Scheduling
N/A
N/A
Data Discovery and Visualization (1)
100%
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
100%
10.0
Access Control and Security (2)
45%
4.5
Multi-User Support (named login)
90%
9.0
Multiple Access Permission Levels (Create, Read, Delete)
N/A
N/A
Mobile Capabilities (2)
80%
8.0
Responsive Design for Web Access
60%
6.0
Dashboard / Report / Visualization Interactivity on Mobile
100%
10.0
Application Program Interfaces (APIs) / Embedding (2)
N/A
N/A
REST API
N/A
N/A
Javascript API
N/A
N/A
Other Software Used
Users and Roles
1
Owner of Lonell Multimedia. Sole proprietorship
Support Headcount Required
1
No special people or skills needed.
Future Planned Uses
  • Great for looking at the overall company and how its doing in one place.
Business Processes Supported
  • Investor reports
  • Client reports
  • Employee reports
Innovative Uses
  • Social Media integration
Products Replaced
No
Key Differentiators
  • Price
The 9 spokes software is free to evaluate. I tried it looking for an all in one solution for CRM. I thought this software was very user friendly. The only thing it lacks is functionality of the current apps associated with it. Some aof the apps say they will be available soon.
Evaluation Lessons Learned
More app availability would convince me to use this product more. Perhaps in the future when they more apps associated then I will be onboard. For now, the most useful apps for me are QuickBooks and Square. Other available apps are greyed out, coming soon. I'll keep checking back with them.
Premium Support
No
I would not pay for premium support for any software or services. Customer Support is just another part of the company that should not be priced. If you have an issue, there should be a representative available whether the services are paid for or not. What if all companies worked with this model?
Support Rating
5
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Bug Resolution
No
Exceptional Examples of 9 Spokes Support
I cannot describe a time when 9 Spokes International Limited provided me with exceptional support for this product. I haven't used it enough to rate them in this area.
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