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AbacusLaw by CARET

AbacusLaw by CARET

Overview

What is AbacusLaw by CARET?

AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.

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Learn from top reviewers

AbacusLaw potential clients BEWARE!!! NO Support for a product that needs daily support techs!

Rating: 1 out of 10
May 26, 2023
Vetted ReviewVerified User
My firm has used AbacusLaw and AbacusLaw Accounting for 8 years now. The case management and accounting software was purchased because the firm was not utilizing any type of c...
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Verified user
Manager
AbacusLaw by CARET8 years of experience

Legal Assitant's Perspective on AbacusLaw

Rating: 8 out of 10
September 2, 2020
IncentivizedVetted ReviewVerified User
The whole organization uses AbacusLaw. The most important thing for us is security, which AbacusLaw provides but it is also nice for us all to be on the same page by having a ...
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Kyndal Duff
Employee - Other
Paralegal/intake specialist
Indiana Consumer Law Group/ The Law Office of Robert E. Duff
AbacusLaw by CARET3 years of experience
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Pricing

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AbacusLaw by CARET

AbacusLaw by CARET

N/A
Unavailable

What is AbacusLaw by CARET?

AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Assembly Neos?

Neos is a cloud-based legal case management software used to customize and automate workflows while managing all case-related documentation and data.

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Product Demos

Free Training Friday: AbacusLaw Demo

YouTube
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Product Details

What is AbacusLaw by CARET?

AbacusLaw by CARET Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users frequently recommend Abacus for high volume law firms due to its user-friendly interface and ability to help with organizing filing and billing. They suggest attending the free trainings offered by Abacus for maximum benefit and emphasize the importance of establishing a good rapport with the customer service team for better support. Many users also recommend personalizing Abacus to suit their firm's specific needs, as well as trying it out to gauge its ease of use. Overall, users find Abacus to be an excellent program for keeping a law firm organized.

However, some users caution that AbacusAccounting may pose challenges for non-CPAs or bookkeepers. They advise reading the daily tips provided by Abacus to learn shortcuts in using the software and recommend being cautious about price increases, suggesting canceling in advance if necessary.

Lastly, users note that the desktop software is not compatible with Mac systems. Despite this limitation, users believe that Abacus is well-suited for small litigation firms, particularly if effort is put into learning and implementing the software effectively.

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(1-1 of 1)

AbacusLaw potential clients BEWARE!!! NO Support for a product that needs daily support techs!

Rating: 1 out of 10
May 26, 2023
Verified User
Manager in Other
Law Practice Company, 11-50 employees
Vetted Review
Verified User
AbacusLaw by CARET
8 years of experience
Use Cases and Deployment Scope
My firm has used AbacusLaw and AbacusLaw Accounting for 8 years now. The case management and accounting software was purchased because the firm was not utilizing any type of case management system. We are a civil defense litigation firm and there were not many choices years ago for our particular field. Tons for plaintiff personal injury firms, but few for civil defense litigation firms. The firm subscribed with Abacus mainly because it was customizable to fit our needs more than other case management systems at the time.
Pros
  • Link emails from Outlook to Abacus when this feature works
  • Bill from emails sent from Outlook
  • Bill from notes or events in AbacusLaw - no need to open AbacusLaw Accounting
Cons
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
Likelihood to Recommend
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
Most Important Features
  • Linking & billing emails to Abacus (which doesn't work half the time)
  • Notes all together for each matter
  • Easy time ticket creation from emails (when email linking works)
  • Easy time ticket creation from notes
Return on Investment
  • It is very frustrating when support of your product does not call you for weeks on end, and hasn't fixed problems you have had for over 3 months.
Alternatives Considered
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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