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Acarda Outbound

Acarda Outbound

Overview

What is Acarda Outbound?

Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.

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Recent Reviews
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Pricing

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What is Acarda Outbound?

Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Acarda Outbound?

Acarda Outbound Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
July 06, 2022

call productivity

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I've been working in a company called POS or partners outsourcing at the beginning of my career life. They were working with a dialer called call blade then after a few months, they migrated the system to Acarda. We disagreed at the begging as we got used to the old dialer and we thought it was not bad just doing the job after we got our training on Acarda outbound and after a few days of using we figured out the difference. Acarda is designed for fast, useful productive use. We used the advanced version so we had more features and we could be able to write notes on each call and record calls so the quality coach can listen to it and work on improving agent quality attributes. After a few months more we had a meeting with the CEO called Tarek el o-as he informed us that we increased our productivity by 17% and one of the main reasons for that outcome is changing the tools that we had.
  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
  • Moore features pleasee
  • Adding more tools and more development
  • If they can reduce monthly subscriptions would be better to be suitable for all businesses.
The ability of typing notes on every and each call is really important. I called a lead once and before he answered the call I took an overview of the notes and found that a colleague of mine wrote that the customer just wants to postpone the sale till the beginning of the month so I started my call as a follow-up call, not a sales call. In my own way, I succeeded to close the deal with him and the sale was made. All thanks to Acarda Outbound.
Contact Center Software (8)
31.25%
3.1
Agent dashboard
90%
9.0
Validate callers
N/A
N/A
Outbound response
80%
8.0
Click-to-call (CTC)
80%
8.0
Warm transfer
N/A
N/A
Call tracking
N/A
N/A
Multichannel integration
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (8)
21.25%
2.1
Inbound call routing
N/A
N/A
Omnichannel inbound routing
N/A
N/A
Recording
90%
9.0
Quality management
N/A
N/A
Call analytics
N/A
N/A
Historical reporting
80%
8.0
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Increasing productivity and closed sales
  • Making the customer feels trust by providing info about his previous call.
  • Ease of use and quick
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I vetted Arcada as a tool for our outbound Customer Success Team to use instead of RingCentral. It was very easy to set up, and easy to implement with a team of mostly trainees. We rarely had any issues with the software. We were able to connect with our users, and take notes in our CRM very seamlessly. We really enjoyed using it.
  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
  • Five9 and autodialer
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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