Accruent EMS Software

Accruent EMS Software Reviews

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Ratings and Reviews
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Score 6 out of 10
Vetted Review
Verified User
Review Source
We use EMS across our campus to satisfy a number of different departments. The Events office uses it to reserve spaces and automobiles for each department on campus. The academic side reserves rooms for classes, review sessions, thesis defenses and study groups for a number of different department and student organizations.
Leo Young | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Accruent EMS Software is being used by our department primarily, the University Conference Center, to manage our meeting and event spaces, as well as all physical resources (equipment, A/V, etc.) associated with that. We also use this to track and manage our client database. In addition, it allows us to produce our contracts and develop and generate several reporting features that benefit our business.
October 29, 2020

My Accruent EMS Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Accruent EMS is used by the Hospitality/Facilities Department of my organization. Currently we use it for conference room use as well as Zoom account use. In the future we may use it for office space reservations. We were at a very high volume of meetings and events and Accruent EMS helps to ensure we don't double book rooms, that meetings are using the correct size room, etc.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our conference services team utilizes Accruent EMS for managing conference space for our client's entire footprint. We use it to reserve space and detail events for the client as well as using it for statistical reporting. We are able to provide accurate reporting on a variety of topics that help the client better understand their space usage.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Accruent EMS was a replacement product from a program that required a great deal of maintenance. The beauty of this program was how little maintenance it needed once it was up and running. We started off by allowing all users to access it to create their own reservations and, then, took advantage of its flexibility. We changed the "Buildings" to "Conference room," "Vehicles," and "Outside areas" as we only have one - very large - campus. That allows a user to select one of those instead of "all" and see only what they provide. For example, if I'm looking for a vehicle, I don't have to sift through all the room and garden areas to find one. Another advantage is how Accruent EMS keeps everyone up to date on events and their details, alerting each department of what is expected of them when/where. This worked great for years and allowed me to print reports of upcoming events so we could meet every other week to hash out campus and staffing obstacles. However, recently, our company decided it wanted one person inputting most of the reservations so we could keep a Master calendar more consistent having someone who knows what details should be added to every reservation and to force the departments to give more descriptive summaries for publishing. Once that person created it in the user's name, they still have access to see it for reference or to ask for additional details to be added. Accruent EMS is a huge program with so much to offer and we have tried to take advantage of all of it. The auto-reporting has been a great advantage to the technicians who provide the actual services as they can receive those in email every day and know what's needed. They no longer have to depend on work orders or direction from administrative staff. The reminders, confirmation emails have also been a great advantage. I am the IT support for the program and I rarely have to deal with it, which frees me up to tackle bigger network issues.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The whole firm uses Accruent EMS to book conference rooms along with any additional services in those rooms. It allows us to have a complete look at meetings firm-wide. It also allows us to track the client matters for those rooms.
Jennifer Vance | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Accruent EMS across all offices for booking conference rooms for meetings. EMS keeps our bookings organized and accessible so that everyone can see and those who need to manage, can manage them.
Score 7 out of 10
Vetted Review
Verified User
Review Source
In our company we utilize [Accruent] EMS for event scheduling and workflow. It is utilized by our Sales, Events, Catering, Facilities, and Operations departments. It allows us to have a single place for all our departments to interact and share the needs and scheduling for all of our event spaces and large conference rooms. It has streamlined the ability of our Events department to collaborate with our Facilities and Catering departments, giving them the ability to clearly communicate needs for each event.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The Accruent EMS Software is being used to book rehearsal space at various location in New York City. It is mostly used by booking agents taking calls from clients and staff with tablets booking rooms for clients on the spot. The business problem Accruent EMS Software solves is it provides the unique solution for our business model of providing rehearsal space for the acting/musician community in the Tri State area.
Score 6 out of 10
Vetted Review
Verified User
Review Source
The entire firm uses this software to reserve conference rooms and business services in our main office location and two small satellite locations. It is accessible both via a web portal and as an Outlook integration. Services such as catering and technology equipment needs can be indicated as part of the reservation.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Accruent EMS is used by our organization to schedule meetings and events (on and offsite), visitor offices, and apartments. It is also used to manage technology, catering, and facility needs. It is used across the entire company by coordinators to schedule requests, service teams, and employees to submit requests. It allows us to use one platform for all events throughout our firm, as well as to report on meetings and events and billing.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use EMS to manage all our meetings and videoconference meetings across our 10 offices. Each office Conference Center team will manage the super user side of it and each employee has access to the web app version through our company portal.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use EMS to manage our internal conference and meeting room space. It is used extensively throughout our organization. It allows our staff to reserve meeting space and designate food service.
Mike Kraiman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The University of Oregon is preparing to use EMS Software for event and class scheduling across our entire campus. Initial users will include the registrar's office, scheduling and event services, our alumni center and our business school; we hope to roll it out to additional departments within the next couple of years. This application and anticipated integration with other software will help aggregate our school's activities in a single source for better communication of information to customers and use by risk management services.
Score 10 out of 10
Vetted Review
Verified User
Review Source
EMS is used across our institution. We use it for managing all classes and event spaces. We also use it to communicate needs with service providers - catering, event and classroom tech support, facilities, card services, guest housing, public safety, transportation, and card services.
Khadra Abdulle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using EMS in the business school at our university. We are also in the midst of bringing it onboard to use it across campus. We use EMS to book rooms, block rooms, upload classroom schedules, hoteling, breakout rooms bookings to host a variety of bookings (workshops, classes, internal meetings etc).
Ana Fernández Silva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
EMS is used across Columbia University. My department is using EMS to manage four different departments, one of them is Catering which doesn't have any building related. I am working in finance, so I have a general view of the behavior of these department business and the final procedures like billing, invoicing, and analysis.
I can see how EMS is very flexible in terms of event management, daily reconciliations and implementing resources and categories for types of uses. However, in terms of analysis there's a certain lack of consistency. We are missing an alternative option to void invoices since we don't want our past revenue to change but rather have the alternative of having a credit invoice instead.
Shalom Murphy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
EMS is being used to manage space and services in our Student Union Building. It addresses the the high volume of space requests, and inventory tracking. We use it to push a master calendar, bill for our event services as well as provide comprehensive space utilization reporting. With a 5 tier rat structure and varying access to different group EMS is the best tool for our job.

What is Accruent EMS Software?

Accruent's EMS Software connects people with the right spaces, resources, and technology, solving today’s workspace and scheduling challenges and enabling organizations to get the most from their modern work and learning environments.

Employees want the flexibility to work from anywhere and to collaborate using their preferred technologies in a safe and social environment. At the same time, leaders need to drive value for their businesses by making the best possible use of their real estate footprint. Multi-use spaces, hoteling or hot desking, and open floor plans can provide efficiencies, but not when burdened with redundant, outdated tools, and processes disconnected from the rest of a business.

So EMS Software is provided as an intelligent, enterprise-class scheduling and resource management software platform, configured and integrated to a unique office environment. The vendor describes it as a management tool that offers the flexibility employees demand, while providing users the visibility, control and insights needed to drive value for the organization.The vendor further boasts deep industry expertise, with over 35 years in the business .

Accruent EMS Software Features

  • Supported: Self-Service Meeting Booking
  • Supported: Desk Hoteling
  • Supported: Digital Signage
  • Supported: Video Conferencing Integration
  • Supported: Web-Based Booking
  • Supported: Managed Space and Events Approval Workflow
  • Supported: Invoicing and Billing
  • Supported: Utilization Reporting and Custom Queries
  • Supported: Catering Management
  • Supported: Academic Planning and Optimization

Accruent EMS Software Integrations

Accruent EMS Software Competitors

Accruent EMS Software Pricing

Accruent EMS Software Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

What is Accruent EMS Software?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

What is Accruent EMS Software's best feature?

Reviewers rate Usability highest, with a score of 8.5.

Who uses Accruent EMS Software?

The most common users of Accruent EMS Software are from Enterprises and the Higher Education industry.