Overview
What is Accruent EMS?
EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.
Thoughts on EMS from someone who "lives" in this software.
Make your booking period so efficient with simple software
There is not a better way to automate your meeting room booking process.
Great product for my needs.
EMS - Easy Maintenance System for your reservation needs
Satisfied
EMS - it truly is a one size fits all software!
Accruent EMS is a reliable room-booking software for post-secondary institutions!
EMS Live is a Must
Overall, EMS Excels at Space Management
EMS - Event Scheduling and Management all in solution
Great product for meeting and space management solutions
My Accruent EMS Review
Accruent EMS Review
Best reservation software I have ever worked with!
Awards
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Pricing
What is Accruent EMS?
EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Accruent EMS?
Accruent's EMS Software connects people with the right spaces, resources, and technology, solving today’s workspace and scheduling challenges and enabling organizations to get the most from their modern work and learning environments.
Employees want the flexibility to work from anywhere and to collaborate using their preferred technologies in a safe and social environment. At the same time, leaders need to drive value for their businesses by making the best possible use of their real estate footprint. Multi-use spaces, hoteling or hot desking, and open floor plans can provide efficiencies, but not when burdened with redundant, outdated tools, and processes disconnected from the rest of a business.
So EMS Software is provided as an intelligent, enterprise-class scheduling and resource management software platform, configured and integrated to a unique office environment. The vendor describes it as a management tool that offers the flexibility employees demand, while providing users the visibility, control and insights needed to drive value for the organization.The vendor further boasts deep industry expertise, with over 35 years in the business .
Accruent EMS Features
- Supported: Self-Service Meeting Booking
- Supported: Desk Hoteling
- Supported: Digital Signage
- Supported: Video Conferencing Integration
- Supported: Web-Based Booking
- Supported: Managed Space and Events Approval Workflow
- Supported: Invoicing and Billing
- Supported: Utilization Reporting and Custom Queries
- Supported: Catering Management
- Supported: Academic Planning and Optimization
Accruent EMS Integrations
- Microsoft Teams
- Google Workspace
- Workday Student
- Microsoft Outlook
- Crestron Room Signs
- IAdea Room Signs
- Embrava Desk Signs
- Envoy Visitor Mangement
- Zoom Video Conferencing
Accruent EMS Competitors
Accruent EMS Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows |
Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(403)Community Insights
- Business Problems Solved
EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for scheduling and managing events. The system efficiently books rooms, tracks conference room reservations, and facilitates communication between service providers. Users appreciate EMS for streamlining scheduling processes across the organization, from classes and meetings to events. It also helps with work assignment delegation and managing services for internal and external events.
Hospitals also benefit from EMS by using it to schedule conference rooms and manage room and catering requests. For example, TIAA integrates EMS with Outlook, creating a one-stop booking experience that includes features like Webex and attachments. EMS goes beyond room reservations and effectively manages non-room items like banner spaces and van usage.
EMS provides comprehensive support for academic scheduling, event management, and non-academic space management within universities. Many departments already use EMS for event scheduling, with plans to implement it in more departments in the future. In fact, the University of Kentucky relies on EMS more than any other university in the nation for scheduling across all buildings.
EMS is invaluable for risk management and logistical planning. It is utilized in conference centers and other school units with unique spaces. Real-time utilization data allows users to evaluate meeting spaces and classrooms' efficiency. By effectively managing resource allocation and service allocation, EMS enables efficient operations across different departments.
EMS plays a crucial role in enhancing safety and security efforts through essential reporting capabilities. It is used campus-wide for managing catering orders, facilities requests, IT requests, and room reservations. Various groups within an institution benefit from EMS implementation, including the Registrar's Office, Athletics Department, Performing Arts Department, Auxiliary & Event Services, among others.
Overall, EMS receives high praise from users due to its ability to streamline scheduling processes, allocate resources efficiently, and optimize space management within organizations. Its wide range of use cases makes it a valuable tool in educational institutions, conference centers, and organizations requiring efficient scheduling and event management.
Attribute Ratings
- 8.9Likelihood to Renew31 ratings
- 9.1Availability3 ratings
- 3.6Performance4 ratings
- 8.9Usability16 ratings
- 5.5Support Rating16 ratings
- 7.3Online Training3 ratings
- 6.5In-Person Training2 ratings
- 8.1Implementation Rating14 ratings
- 8Configurability166 ratings
- 8Product Scalability160 ratings
- 1Ease of integration3 ratings
- 6.1Vendor pre-sale2 ratings
- 5.4Vendor post-sale2 ratings
Reviews
(51-75 of 174)Great for complex Payroll!
- Enters diverse pay rates in working with several unions.
- Great for in-house Payroll for small or mid size companies.
- Allowing for Multiple Account payable batches to be created simultaneously.
- More user friendly for reporting.
- Minimize the number of screens for inputting of accounts payable. No need for multiple screens for this.
- Allow for more filters to be created for reporting purposes.
EMS software is a great tool for any company scheduling space.
- We can build in setup time so that we have enough time to rearrange rooms between meetings.
- We have a uniform way to book rooms.
- We have a built in approval process for the meetings requested.
- We can track inventory to prevent over booking.
- We currently do not have a need for any other functions. It manages our room booking and provides us with plenty of reports that are useful in the business world.
EMS is the best!
- Confirmation tool
- Notifications
- Reports
- I love that things come in instantly, there is often no lag. This is such a productive tool for door signage, online room managing and reservations.
- Adding multiple rooms to one booking instead of copying
- More beginner tutorials on website
- Less of a cost for upgrades
- I wish there was a way to combine two rooms into one reservation if they are connected rooms that separate by a wall.
Learning another Accruent system
- Ease of Use
- Reporting (if system is set up correctly)
- Visual views of bookings
- Ease of bookings
- More API’s especially with Buildings and space management systems
- Adding emails to out of the box reports for contacts
- Ability to split the screens within EMS so you can have multiple windows open at a time
New user, but quickly catching on
- User templates
- Catering options
- Notifications
- Managing multiple bookings
- Easy configuration initially but when it's time for changes it would be helpful to be able to call on someone and not open a help ticket each time
- Combine Desktop with Web App so both types of users have the same experience. It is difficult to train and update two populations
- There are some limitations to configurations that I feel are difficult to negotiate such as the parameters
May not be good right now for mobile app use. The Outlook plug-in is not as integrated as stated during the evaluation period. It still has some problems and can cause Outlook to crash. I have received feedback from my colleagues also stating the instability of the Outlook plug-in. It is great for making reservations and adding services through the use of templates.
It is not well suited for granting different access to different user populations.
- Has a webpage and a desktop app
- Can be reported on
- Recurring booking features
- Emailing features
- ADA compliant feature is needed
- Shopping cart feature is needed with the ability for users to make payment. This will allow users to easily pay for events that they book
- EMS needs a page that showcases all the modules, and whether or not those features are included or a paid add-on
- A public sandbox that allows users to test different features of the EMS application. This can help users decide whether or not a paid module they do not have is a worthwhile investment for their organization.
EMS- The Best Option for Student Union Scheduling!
- Categories/resources. Being able to have specific times (or not) related to these are great.
- Reports/queries
- Utilizations
- Different/more wizard options
- Enhancements for attachments/booking levels
- Easier integration to Event Master
EMS Rocks!
- Desktop access: I love the book and the calendar. These two tools help me to keep up with all reservations and to quickly access buildings/rooms for booking.
- Web access: the “random” feature for my clients to use is fantastic. When training campus users I show them this for their reoccurring bookings and it’s like I gave them a million dollars! They are so excited and express how much easier that function is to use. It certainly cuts down on the confusion.
- Wizard: i often have issues with this feature. More than likely it’s operator error and I need to become better acquainted with the area, but I do like the idea of it and the ease of copying bookings.
- Setting reminders for desktop users: it would be nice if you could select multiple users at once instead of one at a time.
EMS Equals Functional Success!
- We love the reporting. We run daily and weekly reports which are used by 5 service providers.
- We add staff set up and take down times to each event.
- We run monthly metrics and billing reports out of EMS.
- We are currently testing the web client. EMS does not work well for Mac Users. We need the web client functionality returned because there is no solution for Mac Users.
EMS in a nutshell
- Scheduling of space.
- Monetizing use in areas that were previously difficult to monetize.
- Resolving scheduling conflicts.
- Ease of use
- Web client for administration would help with compatibility. Many of our marketing folks use Macs and there isn't currently a client for Macs.
- Make it easier to customize the look and feel.
- Better verbiage in various areas of the client... maybe a frequently used box.
It does what we need it to do - and probably a LOT more!
- It is very robust.
- It is very "customizable".
- I am a basic user of this software. I know how to use it to do my job, but - I don't know what I don't know. I know there is some functionality that we haven't fully utilized based on the conference I just attended. I now need to try and unpack the information I learned recently to better use what currently exists before I can provide suggestions for improvement.
Most days EMS saves the day, on the days it doesn't, it is usually user input error.
- Allows users to add everything they need for a successful event
- No more making endless phone calls to find a room.
- Confirmation pages are extremely helpful to communicate with users, from confirming a request to asking for more detail
- Because we keep our general services equipment on EMS, with inventory, I can always direct staff in the right direction of where a sign holder may have been used last. Losing equipment can be a problem. EMS helps with locating.
- It would be great to have an inventory location field for our resource providers....example: round tables located in warehouse 1, hall 6, cage 8
- When you add a room or resource there are so many places you need to go to update where that resource should show up. It would be great if you were prompted at the time to add to reports, add to security templates, and so on
Parking Perks Delivered with EMS!
- Use rooms as assigned parking locations: We are able to use the rooms & buildings functions to our advantage by naming them as different parking locations. Example: we use the building 'streets' to assign specific permit areas on popular streets around campus. We use the building 'garages' to assign parking for our 11 different garages.
- Maintain inventory of our spaces: The inventory option has proven to be very useful in assisting us with assigning parking for multiple events on the same day. We have set the maximum number of spaces for each room and the alerts let us know if we are overbooking an area.
- Automated reports: We have multiple divisions within our department that assist with ensuring parking is successful. An example is our Enforcement division, who assists with placing cones in reserved spaces. They do not use EMS to look up events and resource needs, so we have set a report to be automatically run and delivered to them daily. This report pulls the necessary details, including associated notes, so that this division can execute what is needed.
- I would personally like to be able to upload attachments to a Client's profile. We have external clients in our database, and there are documents that would be better utilized if they could be stored in the Client's profile and retrieved as needed instead of the client having to submit with each request.
- Having the ability to copy or move a Contact to a new Client would also be nice. I'm sure that many EMS users experience the movement of an employee from one division/department to another. The way EMS is currently configured requires the entry of a Contact into their new Client profile, which generates a duplicate Contact message. It would be nice to have the ability to add/remove a Contact within the database of Clients with just a few clicks.
EMS Software Space Scheduling, Booking made Easy-book, confirm and check in from Anywhere
- Books and reserves space for classes, meetings and training easily.
- Allows you to put in specific services needed for any event.
- Communicates between departments through reminders and comments sent directly through the software for immediate changes and updates. This is so important to have, as it gives us the opportunity to address changes quickly so we are offering great customer service.
- The web app has not been the easiest to navigate through. I'm looking to implement the use of the web app for users here in my office, but have not successfully been able to do so.
- I also feel that we should be able to re-invoice if an event has been billed its final invoice before a room change took place, making the space need more. Right now I don't have the ability to do so.
- Figuring out all the tabs' functionalities so that my tool bar only shows the ones prevalent to my daily use of the software.
The software is well suited for booking spaces, detailing services and equipment, and invoicing and creating documents such as agreements, confirmations, invoices, etc.
EMS Software does so much to make your daily tasks easier to navigate through, but you can become overwhelmed when you don't know all that it does and how to properly navigate through the configurations.
Millennial user in an office of Gen X'ers
- Classroom utilization: this process used to take months to do and now it can be done in a week.
- Getting granular with particular groups and events to find out any info you need
- Creating custom templates for web users to grant the access that is applicable to all parties involved
- Mobile usage for v43 and v44.0 is just non-existent
- Better ability to use on a Mac! This is a huge downfall as my university is heavy into the Apple ecosystem
- Managing services can sometimes be difficult as when prices with resources don't always coordinate
Happy to be back with EMS!
- EMS is easy to learn and pretty intuitive. It is easy to train new users.
- EMS allows schedulers to choose a preferred way to interact with the product. Some use visual cues, others drop-down menus. It is great that there is more than one way to access it.
- We are just started with automated reports. It is a great way to provide event schedules to those who do not use the software.
- One feature that needs improvement is inventory of resources. When you attempt to assign a resource that is not available at a give time, you receive an alert that it is not available. However, you are allowed to assign that resource. You can generate a report of assigned resources but that is an added step.
- The size of the text within the software. It is NOT scalable. It is roughly 9 pt. What worked for my eyes ten years ago is now a challenge.
New, but I like it
- Easy to view details of room assignments (class size etc.)
- No double bookings (unless notified so you can fix)
- Easy to integrate
- Coding conflicts, shared meeting times
- Communication for conflicts/academic bumps
- Non-rolling
EMS is a Life-Saver
- Simple Use
- Efficient
- Effective
- The look of the program
- Adjust more to the needs of our requests
- Integrate with more external programs and softwares
Happy to be using EMS
- Identifies available space by attributing needs and optimizes facility usage.
- Provides the end user with a system of record for current and future requests.
- Provides a full scope of event needs for end user, including space, date, time, catering, media and other services.
- Provides University with report data.
- Need to roll out Apple platform usage. Many end users in Higher Ed use Mac and are looking to use EMS on the go.
- We currently use social tables as a room layout for event preparation and takedown. Works well as an attachment but would like EMS to better partner with such a service.
Invoicing and contracting are a bit "clunky."
Catering menu visuals need to be more appealing to the end user.
Easy Peasy Software
- I love the copy and paste feature. This has helped me tremendously and saved a lot of time during the booking process.
- Being able to book multiple dates at one time has really benefited our department. Since our availability fills up so fast this ensures that our customers are taken care of for future events as well as current events.
- Query builder is something that I have just started using. I love this feature because it allows me to see what items on our catering menu are selling the most and I can also see the sales that are being generated by each employee.
- Running reports is very easy in EMS. I love how you can customize them to fit your needs.
- Billing has been an issue for us. Using different payment methods is an amazing feature, but it doesn't always work. We use CVI and BRS payment accounts and sometimes the software will let us use one of each and then the next it will only let us use two CVIs or 2 BRSs. The inconsistency makes it hard for our customers when it comes to the payment process.
- Invoices locking after payment is something that we have struggled with from day one. I understand that this is for security reasons, but I feel that it should be up to the user.
- Room scheduling
- Flexibility in user interfaces
- Multiple booking in one room - a must for performing arts programming
- Customizable report creation by the end user - VERY INFLEXIBLE
- 3-day view to add to the 1 and 7. 3 days is a performance period and again, important for performing arts programming.
Best resource management tool!
- Academic scheduling
- Optimzing
- Resource scheduling
- Billing
- Reports
- Resource management
- Canned reports — not much room for improvements
- A “clunky" Windows-based system that needs a major overhaul
- Almost NO app support
- No real event management features — for an event management software — EMS should be renamed to RMS - Resource Management ...
EMS is wonderful!
- It offers a sort of choose-you-own-adventure software, in that it offers so many options and can be customized to suit each organization's needs.
- The end user interface is easy to use.
- Reporting options are fantastic!
- I would like confirmation reports to not default to spellcheck, since it highlights any name that is not "common" to appear as a misspelling, and it is laborious to add all of the names to the dictionary. At a university, we are in communication with people from all over the world, and EMS often flags names as misspellings.
- I would like a feature for overnight residential check-in, hotel style (although have found a work around and understand that there is a very small percentage of people using the software for this).
EMS, A great reservation tool.
- Ease of use, book a space quickly. You can easily follow up and follow events.
- I would like to be able to have various departments involved in one event.
- EMS is very user friendly.
- The system talks with our HR system so we don't have to input everything manually.
- EMS is always open to new ideas and tries to fix existing issues.
- Collect payments.
- EMS could talk to an outside catering company.
- Invoicing isn't the greatest.