Acoustic Analytics

Acoustic Analytics Competitors and Alternatives
Formerly IBM Watson Customer Experience Analytics

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Score 9.0 out of 100

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Most Commonly Compared to Acoustic Analytics

Best Acoustic Analytics Alternatives for Small Businesses

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Higher Rated Features

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Popular Integrations

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Qualtrics

About TrustRadius Scoring
Score 8.5 out of 100

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

Higher Rated Features

  • Survey Content
  • Survey Administration & Security
  • Survey Logic

Popular Integrations

There is not enough information to display integrations.

SoGoSurvey is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.

Higher Rated Features

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Popular Integrations

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The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

MindTouch

About TrustRadius Scoring
Score 7.0 out of 100

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

Higher Rated Features

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Popular Integrations

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Best Acoustic Analytics Alternatives for Medium-sized Companies

Quadient Inspire, formerly GMC Inspire, is an enterprise communication platform enabling large enterprises to consistently deliver relevant personalized messages, at the right time through the preferred channel. Quadient Inspire is a complete platform to plan, design, validate and produce especially written communication optimized for all scenarios. It contains extensive features for ETL, integration and deployment.

Higher Rated Features

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Popular Integrations

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What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores. CustomerSuccessBox…

Higher Rated Features

  • Customer Data Extraction / Integration
  • Customer Success Management
  • CSM Reporting & Analytics

Popular Integrations

There is not enough information to display integrations.

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call forwarding

Popular Integrations

There is not enough information to display integrations.

Whatfix

About TrustRadius Scoring
Score 8.9 out of 100

Whatfix is a SaaS-based platform that enables businesses to create real-time interactive guides on their application. Whatfix can be integrated with ease across all user touch-points inside any platform across the web and desktop. Whatfix helps businesses with:Simplifying User Onboarding Making Employee Training Quicker and EffectiveReducing Customer Support Costs by Making Platforms/Applications Self-serving Whatfix key features and advantages include: Real-time Interactive Guides:…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Guru

About TrustRadius Scoring
Score 8.8 out of 100

Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company's sales enablement, customer support, and content marketing channels.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Pendo.io

About TrustRadius Scoring
Score 8.5 out of 100

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

Higher Rated Features

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Popular Integrations

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Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. It helps mid-large organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and regions collaborate seamlessly for content creation, publishing, customer engagement, research and reporting while maintaining enterprise level governance to prevent any brand crisis. Modern Sales &…

Higher Rated Features

  • Channel coverage/integration
  • Marketing
  • Reporting/analytics

Popular Integrations

There is not enough information to display integrations.

Best Acoustic Analytics Alternatives for Enterprises

Quadient Inspire, formerly GMC Inspire, is an enterprise communication platform enabling large enterprises to consistently deliver relevant personalized messages, at the right time through the preferred channel. Quadient Inspire is a complete platform to plan, design, validate and produce especially written communication optimized for all scenarios. It contains extensive features for ETL, integration and deployment.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call forwarding

Popular Integrations

There is not enough information to display integrations.

Medallia

About TrustRadius Scoring
Score 9.0 out of 100

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Whatfix

About TrustRadius Scoring
Score 8.9 out of 100

Whatfix is a SaaS-based platform that enables businesses to create real-time interactive guides on their application. Whatfix can be integrated with ease across all user touch-points inside any platform across the web and desktop. Whatfix helps businesses with:Simplifying User Onboarding Making Employee Training Quicker and EffectiveReducing Customer Support Costs by Making Platforms/Applications Self-serving Whatfix key features and advantages include: Real-time Interactive Guides:…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Guru

About TrustRadius Scoring
Score 8.8 out of 100

Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company's sales enablement, customer support, and content marketing channels.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. It helps mid-large organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and regions collaborate seamlessly for content creation, publishing, customer engagement, research and reporting while maintaining enterprise level governance to prevent any brand crisis. Modern Sales &…

Higher Rated Features

  • Channel coverage/integration
  • Marketing
  • Reporting/analytics

Popular Integrations

There is not enough information to display integrations.

Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

Qualtrics

About TrustRadius Scoring
Score 8.5 out of 100

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

Higher Rated Features

  • Survey Content
  • Survey Administration & Security
  • Survey Logic

Popular Integrations

There is not enough information to display integrations.