Acoustic Analytics

Acoustic Analytics
Formerly IBM Watson Customer Experience Analytics

About TrustRadius Scoring
Score 9.0 out of 100
Acoustic Analytics

Overview

Recent Reviews

Good Product

9 out of 10
February 20, 2019
We are currently testing a couple projects using ML Algorithms in Watson to improve the customer experience. Watson Customer Experience …
Continue reading

Practical CXA

7 out of 10
October 17, 2017
We leverage IBM CXA predominantly in support of clients. We do, however, use it against our own web assets to understand customer …
Continue reading

Highly suggested

9 out of 10
August 02, 2014
To view customer sessions to see how they navigate the site. We align this with OpinionLab feedback to couch the comments. We also use it …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Acoustic Analytics, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is Acoustic Analytics?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

1 person want pricing too

Alternatives Pricing

N/A
Unavailable
What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Acoustic Analytics?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be hindering customer experience.

Acoustic Analytics Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Reviews and Ratings

 (73)

Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
February 20, 2019

Good Product

Score 9 out of 10
Vetted Review
Verified User
Review Source
Cognos has exploration but it doesn't have much AI and ML functionality. Watson is much more helpful when it comes to customer experience analytics. Watson gives clarity into end-to-end journeys and effectiveness while also giving the ability to visualize the actual customer experience on digital channels. The macro to micro view gives both the what and the why behind performance. The insights can be used to optimize journeys, boost conversion, and maximize profitability.
October 17, 2017

Practical CXA

Chris Hall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Reseller
Review Source
The alternative products mentioned differ wildly.

Adobe Analytics is similar to IBM CXA although not as strong for transactional web assets (eStores). In keeping with IBM CXA, integration with Adobe's own suite of products is strong. However, in a heterogeneous environment, this integration does not count.

Lucky Orange is a low-cost tool that will facilitate session replay of individual customer journeys. This solution does not scale since no one is going to observe 1,000+ customer interactions to deduce issues or failings. This is not suitable for large web assets.

The main reason we chose to work with IBM CXA was the ability to cover analog and digital scenarios by leveraging UBX. This was a major reason for us in designing customer experiences since they are naturally a mix of these two domains.